announcements, calls for papers, notices about events
My colleague in IBM Academic Initiatives, Kevin Faughnan (US IBM) informs me of the availability of both COGNOS and ILOG tools for university faculty. We are seeing more universities starting and expanding their analytics programs, especially industry professionals returning to university (life long learning) to get the latest in advanced analytic tools and techniques. Analytics …
Paul Maglio (US IBM Almaden), Cheryl Kielszewski (US Almaden), and I are delighted that “The Handbook of Service Science” is now available; Springer is the publisher. Many people to thank for their help creating this work which summarizes the history of service research from multiple perspectives, and provides a glimpse into the future of service …
Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst Looking forward to reading that soon. The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.” Service system entities use …
IEEE International Workshop on Data Mining for Service (DMS2010) held in conjunction with The 2010 IEEE International Conference on Data Mining (ICDM’10), Sydney, Australia, 13 December 2010. Website http://www2.ipcku.kansai-u.ac.jp/~yada/conf/dms10/ ================== SCOPE ==================
Will you be at Porto in June? I will! SERVSIG 2010 has now a facebook page. You can access it through the facebook link at the SERVSIG 2010 webpage (www.servsig2010.org) or at http://www.facebook.com/pages/SERVSIG2010/112382552131601. You are welcome to visit the facebook page and become a SERVSIG 2010 fan. In our facebook page you can find more …
“Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” John Wiley (2010) ISBN: 978-0-470-42332-5, Hardcover — the flier Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on …
Continue reading ‘New book by Carl Chang – University at Buffalo’ »
Doctoral Symposium on Service: Part of the Grand Challenge in Service at the University of Cambridge Tuesday 21 September 2010 www.ifm.eng.cam.ac.uk/service/events/serviceweek/doctoral.html From Nick Mann We would like to invite you are your colleagues to our upcoming Doctoral Symposium on Tuesday 21 September 2010, held at the Institute for Manufacturing, Cambridge. Are you are a second …
CFP: 1st Brazilian Symposium on Services Science-SBCS 2010 Call for papers (full text in English) Services science is a multidisciplinary field which brings together the different areas of knowledge focused on the study of services. These include, inter alia, engineering, administration, economics, design and the social sciences. In this respect we hope that the Brazilian …
The event will bring together international experts in the field of Service Research with PhD students, young scientists and practitioners from industry. Through lectures, tutorials and social events, the Summer School will provide a forum for participants to discuss and learn about Service Research. Participants can benefit from the expertise of the lecturers and share …
International Master on Service Engineering (IMSE), see also http://www.erasmusmundus-imse.eu/ The multi-disciplinary IMSE programme has been carefully designed at the interface of software service systems and new globe-spanning business processes to prepare students with a background in either business or information technology to become the new generation of service engineers. Unlimited possibilities in Europe – join in …
Continue reading ‘IMSE – a new International Program on Service Engineering!’ »