Service Management and Design (SMD) For Leaders and Managers in Service-Based Industries Designed for Service is at the heart of a new business paradigm that assumes co-creation of value across a network of suppliers. Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. …

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Each year, about 100,000 students graduate worldwide with standard degrees  (business, engineering, etc.) that include some elements of  service science related course materials.   This number is probably increasing by about 1,000 to 2,000 university graduates per year.  About 9-10 million people worldwide graduate with college degrees every year…   So about 1% of college graduates have …

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Service Science, Fall 2012: 4(3) 1. Ching-I Teng, Shao-Kang Lo, and Yi-Jhen Li How Can Achievement Induce Loyalty? A Combination of the Goal-Setting Theory and Flow Theory Perspectives Abstract: The motivation theory has identified achievement as a critical factor for online game play. However, how achievement induces gamer loyalty (the intention to play a certain …

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“The Rise Of Makers: Rethinking Innovation And Education” Dale Dougherty, Co-founder, O’Reilly Media, Make Magazine Watch this We 10/10 12noon PST http://events.berkeley.edu/?event_ID=59924 Live broadcast at mms://media.citris.berkeley.edu/webcast Please join us for the next CITRIS Research Exchange of the fall, physically located at the Banatao Institute at Berkeley: “The Rise Of Makers: Rethinking Innovation And Education” Dale …

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Report finds uAlberta has $12.3B impact on provincial economy Oct 4, 2012 New university as service system KPIs = Key Performance Indicators According to a new study, the University of Alberta’s impact on the Alberta economy is estimated to be $12.3 billion, which is 5% of the province’s GDP (or the equivalent of having 135 …

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For service science executive education, a case-study “crash course” approach is recommended:   Week 1: The Basics: Case Studies & Library Day 1: IBM Case Study (B2B) Day 2: Rolls-Royce Case Study (B2B) Day 3: Five Short Case Studies (B2C) Day 4: Survey More: Building Your Executive Education Library for Service Science Day 5: Reflection: …

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******************************************************************* CALL FOR PAPERS AND WORKSHOPS ******************************************************************* IESS 1.3 – The 4th International Conference on Exploring Service Science Proceedings of IESS 1.3 will be published in the Springer Lecture Notes in Business Information Processing (LNBIP) 6-8 February 2013, Porto, Portugal http://www.fe.up.pt/iess1.3 iess1.3@fe.up.pt 36 Hours in Porto: http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html SUBMISSION DEADLINES Deadline for paper and short paper …

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IAMOT 2013 Brazil The 22nd International Conference on Management of Technology April 14-18, 2013 Porto Alegre, Brazil “Science, Technology and Innovation in the Emerging Market Economies” Announcement and Call for Papers Conference Focus Developed countries of the 20th century remain strong, and are being joined by newcomers. This created opportunities for researchers, scholars, and businesses …

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Call for Nominations Editor-in-Chief, Service Science Nomination deadline: October 31, 2012 The journal Service Science was brought under the auspices of INFORMS in 2012. Consistent with INFORMS policy, we are conducting a full search for the next Editor-in-Chief of Service Science. INFORMS President Terry Harrison has appointed Professor Gregory Heim as chair of the search …

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Meet the Superhumans http://www.youtube.com/watch?v=kKTamH__xuQ Paralympics – Dreaming of challenges rebuilds the human spirit http://www.youtube.com/watch?v=mGTzNS183ZY Science fiction foreshadows future: Rebuilding stronger than before http://www.youtube.com/watch?v=HofoK_QQxGc Service science is not simply about the measures of productivity (providers), quality (customers), compliance (authorities), and innovation (competitors). It is also about understanding how regional ecosystems improve measures of innovativeness, equity, sustainability, …

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