Deadline extended: SUBMISSION DUE DATE: extended to August 31, 2013 PUBLISHING DATE: July, 2014 OBJECTIVE: This special issue aims to increase our scientific theoretical and applied knowledge on the engineering and management of IT-based service systems from a Systems Approach view. SPECIAL ISSUE ON Engineering and Management of IT-based Service Systems: A Systems Approach International …

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Calls for papers with Service Science themes Journals   Journal of Service Research Editor-in-chief: Mary Jo Bitner Founding Editor: Roland Rust Impact Factor: 2.732 Ranked: 16 out of 113 in Business Source: 2011 Journal Citation Reports® (Thomson Reuters, 2012) News: About 25 articles a year since about 1990   Journal of Service Science (INFORMS) Founding …

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Talk 1 of 2 (Monday): Monday January 14th 11-12noon, at IBM Almaden. Main Talk:  “Outcome-based Contracts as a New Business Model: Research Insights from Aerospace/Defence contracts” Speaker: Professor Irene Ng,  Professor of Marketing & Service Systems, University of Warwick, Warwick Manufacturing Group (WMG) Contact: Cynthia Farmer (cynthiaf@us.ibm.com, 408-927-1268) for Jim Spohrer (host, spohrer@us.ibm.com, 408-829-3112) Abstract: …

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Topic – ‘Disruptive Innovation: A Smarter and a More Secure State’ – A “Smart State” is a governing entity with modern critical infrastructure to enable effective and efficient functioning of that state in the key areas of governance, economic development, communication, energy management, and education. In 2006, New Hampshire was already proposed as a unique …

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Value & Worth: Creating New Markets in the Digital Economy [Kindle Edition] Author: Irene CL Ng This is a must read book for anyone who wants a clear understanding of service as value co-creation. Also the implication for “innovation in the age of digitally connected service systems” is wonderfully addressed. Irene Ng shares her personal …

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IBM Smarter Cities http://www.ibm.com/smarterplanet/us/en/smarter_cities/overview/index.html Cisco Connected Cities http://www.cisco.com/web/about/ac79/media/green/villa_pop.html SAP  Urban Matters http://www.sap.com/corporate-en/press.epx?pressid=18956 Citicorp for Cities http://www.citigroup.com/citi/citiforcities/ McKinsey Cities http://www.mckinsey.com/insights/mgi/research/urbanization/urban_world Oracle Solution for Smart Cities http://www.oracle.com/us/industries/public-sector/smart-cities.htm Ericsson Smart Cities Vision http://www.slideshare.net/skripnikov/ericsson-smart-city-vision Microsoft Living PlanIT http://www.microsoft.com/presspass/emea/presscentre/pressreleases/MicrosoftandLivingPlanIT.mspx http://www.slideshare.net/smartcities/creating-smarter-cities-2011-09-gianluca-misuraca-emerging-scenarios-and-strategies-in-egovernment HP Rebuilding Cities Right http://www.hpl.hp.com/news/2009/jan-mar/patel_interview.html Siemens Sustainable Cities http://www.usa.siemens.com/sustainable-cities/l ABB Smart Girds make Sustainable Cities http://www.abb.com/cawp/seitp202/11bfb196d09b1ac8c125754e0048b540.aspx

Welcome to 5th Annual International Service Innovation and Design –seminar on March 14, 2013! Venue: Laurea University of Applied Sciences, Vanha maantie 9, Espoo (Leppävaara), Finland In collaboration with: Design (f)or Value in Service Business 5th Annual SID Seminar | March 14, 2013 at 8:30-17:30 The 5th Annual SID Seminar – Design (f)or Value in …

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Special issue call for papers from Journal of Facilities Management: Sustainable Infrastructure Management Infrastructures are facilities and services that support the functioning of human societies. Examples are utility networks (such as water, wastewater, gas, electricity, and communications), transportation systems (such as airports, railroads, roads, and bridges), public buildings (municipal buildings and hospitals), and social venues …

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Key excerpts: Professional Services in the Next Decade Signs that the world is moving to a service and knowledge-driven economy are all around us. The manufacturing-driven industrial complex of the 20th century has been replaced by a technology-enabled, knowledge and project-oriented workplace. Computers and technology have streamlined most of the “hard” manufacturing/production processes leaving innovation …

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“Service Imperatives in the New Economy – Enhancing Customer Experience” 4th IRSSM International Research Symposium in Service Management (India July 2-6, 2013) Service plays a significant role in the economy of every nation and every business in the marketplace. Service sectors permeate every aspect of our daily lives and every part of the economy. It …

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