Welcome to 5th Annual International Service Innovation and Design –seminar on March 14, 2013!
Venue: Laurea University of Applied Sciences, Vanha maantie 9, Espoo (Leppävaara), Finland
In collaboration with:
Design (f)or Value in Service Business
5th Annual SID Seminar | March 14, 2013 at 8:30-17:30
The 5th Annual SID Seminar – Design (f)or Value in Service Business – will concentrate on continuous
value creation for the customer. Within service businesses there is increasing pressure
to improve their competitive advantage by innovating new value to the customer. Service excellence
is produced focusing on continuous value-in-use leading to a positive experience. The seminar is
targeted at business people, designers, public servants, students, and researchers to share their
experiences on value creation for the customer by service business.
Call for research papers, power point presentations, posters
Business people
Do you have a great design and/or service value case that has been implemented
successfully? Or do you have a failure case? The case may focus on consumer
services or industrial services.
Designers
Have you designed a service concept that has created value for the customer
organization and the end-consumers?
Public servants
Public sector faces a lot of challenges when improving the existing services or
creating new ones. Do you have a case about a public service with successful
design and value?
Researchers
Are your writing your doctoral dissertation or licentiate thesis focused on service
design and/or service value?
Students
Have you conducted your thesis with respect to service design and/or service
value?
Submission: You can submit a research paper, a Power Point presentation or a poster. Submit the abstract about your
research paper (max. 300 words), Power Point presentation (max. 300 words) or poster (max. 150 words) online:
servicedesign@laurea.fi The abstract should clearly state the purpose, theoretical framework, data collection and analysis,
results, conclusions, theoretical contribution, practical implications and keywords. Please include your name (with
biography and photograph) and your e-mail address in the abstract, Power Point or poster.
In the seminar: Power Point presentation max.15 slides (bring them with you). The size of a poster is A2 (bring it
with you).
Call for papers and presentations will end on Monday, January 14, 2013
Call for Papers
Please find attached SID Seminar teaser and Call for Papers.
Remarkable keynote speakers coming up soon!
More information coming at the beginning of January 2013.
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Laurea – Uuden edellä | Prime mover
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Laurea Events
mp. +358 46 856 7493
Laurea-ammattikorkeakoulu
Vanha maantie 9, FI-02650 Espoo
tapahtumat@laurea.fi
www.laurea.fi
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Member of FUAS – Federation of Universities of Applied Sciences
www.fuas.fi