Archive of entries posted by Jim Spohrer

Case Studies in Service Innovation June 14th to 15th

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To SSMEnetUK members Open Registration now available for SSMEnetUK members Case Studies in Service Innovation June 14th to 15th http://www.ssmenetuk.org/netactivity.asp?pid=18 We have had an excellent response to our call for Case Studies, and are now looking forward to an exciting event with panel sessions, distinguish keynote speakers, two workshops and an afternoon of hot topics …

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here is another textbook on service science…

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Chang, CM (2010) Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley. NY, NY. The content is well organized from the 1. introduction and then the transition into engineering management (2. planning, 3. organizing, 4. leading, 5. controlling) to business fundamentals (6. cost accounting, 7 financial accounting, 8. marketing management) to leadership …

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Irene Ng reminds of upcoming grand challenges conference

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Irene Ng sent the following reminder of an upcoming grand challenges conference in the UK in September.   The US National Academy of Engineering has identified 14 engineering grand challenges, perhaps this conference can identify a related set of service innovation grand challenges. The Grand Challenge in Service at the University of Cambridge 21-26 September 2010, Cambridge, UK …

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Paul Maglio suggested two upcoming service science related conference opportunities to consider: ICSOC 2010 and HICSS 2011

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ICSOC 2010 is the International Conference on Service Oriented Computing, December 7-10, 2010, San Francisco, California. For more information see:  http://www.icsoc.org. Since 2003, ICSOC has been an excellent forum for academics and industry researchers and developers to report and share ground-breaking progress in service oriented computing.  While keeping its roots in scientific excellence and technical …

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Welcome to 2010: The Decade of Smarter Service Systems!

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My new year’s resolution was to start blogging regularly again.  So here goes. First, thanks to Wendy Murphy of IBM for setting this open forum up for us to exchange information about Service Science. Second, welcome to the decade of “smarter service systems” or the “decade of smart” for short.   If you want to read more …

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“Hidden wealth: the contribution of science to service sector innovation.”

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The Royal Society has recently published the findings of a major study on the role of science, technology, engineering and mathematics (STEM) in service sector innovation. The report is entitles “Hidden wealth: the contribution of science to service sector innovation.” Below I have extracted some key points,