Some Key Words and Concepts
“service science” speak to “hot topic business” speak service science is to the 21st Century -> as computer science was to 20th Century http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/ http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/servicescience/ big adjective: service -> smarter or social big phrase: service ecology -> Smarter Planet, Social Business big phrase: service systems -> Smarter Systems big phrase: holistic service systems -> …