Some Key Words and Concepts

“service science” speak to “hot topic business” speak service science is to the 21st Century -> as computer science was to 20th Century    http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/  http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/servicescience/ big adjective: service -> smarter or social big phrase: service ecology  -> Smarter Planet, Social Business big phrase: service systems -> Smarter Systems big phrase: holistic service systems -> …

Continue reading ‘Some Key Words and Concepts’ »

Building More Sustainable Regions: Value Co-Creation Logic (AKA Service Logic)

Today, two types of regional studies are very important to work towards for building more sustainable regions. (1) Material Flow Analysis http://www.sei-international.org/mediamanager/documents/Publications/Future/Material_Flow_Analysis_york.pdf (2) University Economic Impact http://community.harvard.edu/economic_impact To become more sustainable, regions need to work towards circular economies – guided by above studies. What is a circular economy?  Watch this video… The logic of leasing …

Continue reading ‘Building More Sustainable Regions: Value Co-Creation Logic (AKA Service Logic)’ »

Talk: Creating Service Inventories for Competitive Advantage (Davis & Field)

Almaden Visitor Talk: Service Science Series In conjunction with ISSIP.org (contact: info@issip.org) Talk: Creating Service Inventories for Competitive Advantage Speakers:   Mark Davis (Bentley), Joy Field (Boston College) Date: November 20, 2012 Location: IBM Almaden Research Center, 650 HarryRoad, San Jose, CA, 95120 Time: 11:00am-12:00pm, Room J2-109 Host: Jim Spohrer  Director, IBM University Programs Worldwide Contact …

Continue reading ‘Talk: Creating Service Inventories for Competitive Advantage (Davis & Field)’ »

CFP: The Naples Forum on Service (Deadline: Dec 15th)

For more information see the website. http://sdlogic.net/uploads/2/7/3/5/2735531/call_for_papers_-_2013_naples_forum_on_service.pdf HOSTED BY The University of Salerno and The University of Naples “Federico II” CHAIRPERSONS Evert GUMMESSON, Professor, Stockholm University, Sweden Cristina MELE, Associate Professor, University of Naples “Federico II”, Italy Francesco POLESE, Associate Professor, University of Salerno, Italy KEYNOTE SPEAKERS Evert GUMMESSON, Stockholm University, Sweden. Robert LUSCH, University …

Continue reading ‘CFP: The Naples Forum on Service (Deadline: Dec 15th)’ »

New Books: Service Systems and Innovations in Business and Society Collection

Business Expert Press: The Service Systems and Innovations in Business and Society Collection   What are you reading these days related to service science, service systems, and service innovations?   1. Service Process Design for Value Co-Creation Joy Field The service process design landscape is changing, with many of the previous limitations disappearing on how …

Continue reading ‘New Books: Service Systems and Innovations in Business and Society Collection’ »

Ten Reasons Why Service Science Matters to Universities

Read full article at EDUCAUSE. Why do you think service science matters to universities as service systems being transformed? Higher education is being reshaped little by little every day. Slowly but surely, from the smallest community colleges to the teaching institutions to the most prestigious research universities, a new set of key performance indicators (KPIs) …

Continue reading ‘Ten Reasons Why Service Science Matters to Universities’ »

Tip: Starting a new service science related course

Interested in starting a new service science related course? I would recommend you check out the following which Wendy Murphy (cc-ed) maintains: https://service-science.info/university-highlights This represents a starting point for contacting others who have made the journey… Depending on who you are, and the way you want to approach teaching service science… IT & CS engineering …

Continue reading ‘Tip: Starting a new service science related course’ »

Tip: Gathering data from survey to 1-1 interviews

ISSIP.org will help university faculty and students gather research data…. The International Society of Service Innovation Professionals (http://www.issip.org)  is being established to help promote service innovation in our interconnected world.  The objectives include professional development, education, research, practice, and policy. To help faculty/students get a good cross sampling of responses to their surveys (see Coverage …

Continue reading ‘Tip: Gathering data from survey to 1-1 interviews’ »

Future of Universities: A Service Science Perspective (Stanford Nov 13th)

Stanford Triple Helix Workshop “The Future of Universities: A Service Science Perspective” Tuesday, November 13th, 9:50-10:15 This talk will explore two themes for the future:  (1) The best way to predict the future is to challenge and inspire the next generation of students to build it better;  (2) The future is already here at universities, …

Continue reading ‘Future of Universities: A Service Science Perspective (Stanford Nov 13th)’ »

CFP: Special Issue Production Planning and Control – Servitization (Deadline: Dec 15)

Call for papers for a Special Issue in Production Planning and Control “Organisational transformation in servitization” The Special Issue welcomes papers that offer novel research contributions in any aspect of Organisational transformation in servitization. Submissions to this Special Issue must represent original material that have been neither submitted to, nor published in, any other journal. …

Continue reading ‘CFP: Special Issue Production Planning and Control – Servitization (Deadline: Dec 15)’ »