“service science” speak to “hot topic business” speak
service science is to the 21st Century -> as computer science was to 20th Century
http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/
http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/servicescience/
big adjective: service -> smarter or social
big phrase: service ecology -> Smarter Planet, Social Business
big phrase: service systems -> Smarter Systems
big phrase: holistic service systems -> Smarter Cities, Smarter Regions
big phrase: nested, networked holistic service systems -> Smarter System of Systems
big change: information associated with service systems -> Big Data & Analytics, DEEP QA
big change: technology associated with service systems -> Cloud Computing and HPC (High Performance Computing)
big change: augmented people associated with service systems -> Social Business, Smart Phones/Mobile
big change: organizations responsibility associated with service systems -> CyberSecurity
big phrase: value propositions -> business models
big word: governance -> smarter government, open data, transparent government, Chesbrough’s “Open Services Innovation”
big words: entities, interactions, outcomes -> instrumented, interconnected, intelligent
big phrase: global service delivery center -> Globally Integrated Enterprise
big phrases: service system learning, run-transform-innovation -> doing more with less, Run-Transform-Innovate, Moore’s “Escaping the Pull of the Past”
big change: defining service systems as dynamic configuration of shared resources -> future is about better access to anything, anytime, anywhere (Internet of Things)
big concept: modeling service systems, CAD for service systems -> Component Business Modeling with KPIs
big concept: service dominant logic or service logic or value co-creation logic -> win-win mindset
big concept: T-shaped professionals -> future innovators can work on teams that are multiple disciplines, industry sectors, cultures (global) doing collaborative innovation
big concept: T-shaped adaptive innovator -> IBM Global Entrepreneur Program and Smart Camps