This is a broad and interesting area… In addition to those below, what references do you suggest? Measuring customer experience is always a challenge. Even when outcomes are objective, customer experience is subjective and unique to each customer in context… 1. Call Center Feinberg, R. A., Kim, I. S., Hokama, L., …
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What is an elevator pitch for a Smarter Planet? Again, I have no snappy comeback… just some rough ideas that I am working on… Given the many challenges we face, as we scale up to large populations, resilience, or the ability to rapidly rebuild seems important… I had not seen Zolli’s Resilience, but just …
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I do not have a snappy comeback on the request for an “elevator pitch to convey the service perspective to, say, traditional marketing, operations, engineering, design, etc. professionals.” So far, this is the best I’ve got…. Some think service innovation is just for the service sector businesses, but it turns out public sector …
INFORMATION TECHNOLOGY IN HEALTHCARE Minitrack: Sensing and Pervasive Technologies and Applications for Healthcare There are two key challenges in today’s healthcare system: One is the significant cost pressure on healthcare delivery and the second is the rapid growth of the field of medical informatics and e-health, increasingly using ambient and pervasive technologies. In addition there …
ISSIP is relatively new, so being a “Great New Member” is relatively easy and fun!!! (1) go to the webite and register – fast and complementary – so that should not be a problem http://www.issip.org (2) make sure you are ISSIP social media savvy!!! (a) LinkedIn account – update to say you are a member …
Service Systems and Service Management This is a gentle reminder that the deadline (Mar 22, 2013)of submission to ICSSSM’13 (The 10th International Conference on Service Systems and Service Management) is coming.If you are preparing your paper, please pay your attention to the deadline and submit your paper as soon as possible. This is a general …
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LISS 2013 Conference ::::::::::::::::::::CALL FOR PAPERS, SPECIAL SESSIONS/WORKSHOPS :::::::::::::::::::: 2013 International Conference on Logistics, Informatics and Services Sciences (LISS ‘2013) 21-24 August, 2013, Reading, UK with satellite sessions in Beijing, China http://icir.bjtu.edu.cn/liss2013 or http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx *************************************************************************** Sponsored byNSFC (National Natural Science Foundation of China), K. C. Wong Education Foundation ( Hong Kong ) and Springer-Verlag . …
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2013 INFORMS Conference on Business Analytics and Operations Research April 7-9, 2013 | Grand Hyatt San Antonio | San Antonio, Texas Interested in Service Science? With INFORMS concentrated tracks format, you can choose to specialize in the what you care about most. Get first-hand knowledge on Service Science topics by attending all or choosing from …
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Assistant Professor or Associate Professor (Service Systems/Service Management/Service Marketing/Digital Innovation) Assistant Professor £37,382 – £44,607 pa Associate Professor £45,941 – £53,233 pa An exciting opportunity exists to join Service Systems Group, part of the world renowned WMG, at the University of Warwick. WMG and the Service Systems Group interact with other academic institutions throughout the …
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Dear Service Science Member, We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2013 Annual Meeting, to be held from October 6‐9, 2013, at Minneapolis, Minnesota, USA. In the last 100 years, the importance of service in all facets of …