Multiple perspectives on service from three authors – Maglio, Alter, and Manhaes: Paul Maglio (UC Merced): Just read Paul Maglio’s Metaphor piece: http://pubsonline.informs.org/doi/full/10.1287/serv.2015.0115 Editorial Column—Metaphors of Service and the Framing of Service Science Paul wrote: There are many metaphors related to service. There is the “service encounter” (Bitner et al. 1990), the “moment of truth” …
Fundamentals of Service Systems Editors: Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., Weinhardt, C. (Eds.) From the website and order here on Amazon: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading …
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This just in from Prof. Yutaka Yamauchi (Kyoto University): See below my eight-week MOOC on service—it will start in two weeks. Hope ISSIP likes it and could help promote it. This is an open online course—we are doing it for free. I think this course is unique with its explicit focus on service; and it …
The attributes of a T-shaped person are often described in other terms…. (click phrase to see article) consilience critical thinking and communication data analytics across disciplines disciplinary expertise empathetic empathy integrative learning interdisciplinary collaboration inclusive excellence lifelong learners project-based learning Renaissance Man synthesizing generalists Thanks to: Jana Markowitz Tony Boccanfuso
Six PhD Scholarships Available! The Centre for Systems Studies, based in the Business School at the University of Hull (UK), has a strong international reputation for its cutting edge work on the theory, methodology and practice of systems thinking. We have six scholarships for our Systems Science PhD program to offer to successful candidates wanting …
A one-day workshop co-located with CHI’16, 7 or 8 May 2016, San Jose, CA, USA Call for Participation Social media and the resulting tidal wave of available data have changed the ways and methods researchers analyze communities at scale. But the full potential for science is not yet achieved. Despite the popularity of social …
Mycroft Cognitive Mediator: Enhancing Team Science: An ISSIP Discovery Summit/OHSL Workshop at IBM Research – Almaden Dec 15-16 Team Science researchers and developers are working together to expand awareness of Team Science tool kits, and find practical measurable ways of boosting team performance. Team Science tool kits and the Team Science community are focused on …
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ISSIP has a monthly lunch series, though for some months the lunches are skipped – if there is an ISSIP co-sponsored conference, or an ISSIP Innovation Summit, etc. If you are being invited to these lunches, it is because we would like to interview you for ISSIP students and early career professionals to learn about …
:::::::::::::::::::: CALL FOR PAPERS, SPECIAL SESSIONS/WORKSHOPS: ::::::::::::::::::: 2016 International Conference on Logistics, Informatics and Services Sciences (LISS’2016) 24-27 July, 2016, Sydney, Australia, with satellite sessions in Beijing, China http://icir.bjtu.edu.cn/liss2016 http://sydney.edu.au/business/itls/LISS2016 *************************************************************************** Hosted by IEEE Technical Committee on Logistics Informatics and Industrial Security Systems The International Center for Informatics Research of Beijing Jiaotong University, …
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I was recently asked about what I thought some of the top readings for service design are – here are my picks: From: https://service-science.info/archives/2210 Shostack, Lynn (1984), “Designing Services that Deliver,” Harvard Business Review, 62 (January-February), 133-39. Normann, Richard and Rafael Ramirez (1993). “From Value Chain to Value Constellation: Designing Interactive Strategy,” Harvard Business Review, …