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CALL FOR PAPERS: 5^TH INTERNATIONAL CONFERENCE ON SERVICEOLOGY – ICServ2017

July 12-14, 2017, University of Vienna, Austria

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The International Conference on Serviceology is an annual academic event initiated by the Society of Serviceology (www.serviceology. org) in Japan aiming to bring together researchers, academics and industry leaders, active and interested in the latest technologies, methodologies, and case studies addressing (co)-creation of services in a sustainable society.

ICServ2017, to be held in Vienna, is the fifth event in this series, following three successful events in Japan (2013, 2014, 2016) and one in the USA (2015). As its predecessors ICServ2017 aims to be an interdisciplinary forum for people to share their views, to exchange ideas, to develop new insights and to report state of the art research results.

We invite researchers from all over the world to submit original, unpublished contributions reporting substantive new work in the fields of service science, management, engineering and technology. All topics relevant to serviceology are of interest, but the conference particularly encourages submissions addressing:

IMPORTANT DATES

Paper submission deadline: January 31, 2017

Paper notification to authors: April 3, 2017

Camera-ready paper: April 21, 2017

Poster submission: May 1, 2017

Poster notification to authors: May 15, 2017

Conference: July 12-14, 2017

For the conference we solicit high quality contributions in the form of papers according to the Springer LNAI/LNCS format with a length of 6-12 pages.  All papers must be submitted electronically (in PDF) via the submission website (https://easychair.org/conferences/?conf=icserv2017). All submissions need to be anonymized for peer-review. For each submission at least three peer reviews will be collected from members of the PC. Detailed formatting instructions for authors are available on the Springer website:http://www.springer.com/computer/lncs?SGWID=0-164-6-793341-0

CONFERENCE ORGANIZERS

Shoji Yamamoto, Kwansei University, Kobe, Japan (Honorary General Conference Chair)

Tamino Arai, Shibaura Institute of Technology, Japan (Steering Committee Chair)

Dimitris Karagiannis, University of Vienna, Austria (Program Chair)

Clara Bassano, Parthenope University of Naples, Italy

Wojciech Cellary, Uniwerstet Ekonomiczny w Poznaniu, Poland

Houn-Gee Chen, NationalTaiwan University, Taiwan

Jashen Chen, Yuan Ze University, Taiwan

Edward Crowley, Photizo Group, USA

Xiucheng Fan. Fudan University, China

Klaus-Peter Fähnrich, University Leipzig, Germany

Louis Freund, San Jose State Univ., USA

Nobutada Fujii, Kobe University, Japan

Yoshinori Fujikawa, Hitotsubashi University, Japan

Ken Fukuda, AIST, Japan

Walter Ganz, Fraunhofer IAO, Germany

Aditya Ghose, University of Wollongong, Australia

Tatsunori Hara, University of Tokyo, Japan

Yoshinori Hara. Kyoto University, Japan

Kazuyoshi Hidaka, Tokyo Inst. of Technology, Japan

San-Yih Huang, Nation Sun Yat-sen University, Taiwan

Toshiya Kaihara, Kobe Unversity, Japan

Koji Kimita, Tokyo Metropolitan University, Japan

Michitaka Kosaka, JAIST, Japan

Stephen Kwan, San Jose State University, USA

Jos Lemmink, Maastricht University, The Netherlands

Mattias Lindahl, Linkoeping Univ., Sweden

Pericles Loucopoulos, The University of Manchester, UK

Birgit Mager, Köln International School of Design, Germany

Paul Maglio, UCMERCED, University of California, USA

Hiroshi Maruyama, ISM, Japan

Hisashi Masuda, JAIST, Japan

Kyrill Meyer, Institute for Applied Informatics, Germany

Chieko Minami, Kobe University, Japan

Hiroyasu Miwa, AIST, Japan

Natsuki Miyata, AIST, Japan

Masaaki Mochimaru, AIST, Japan

Yoichi Motomura, AIST, Japan

Hideyuki Nakashima, Hakodate Future University, Japan

Andy Neely, Cambridge, UK

Satoshi Nishimura, AIST, Japan

Nariaki Nishino, University of Tokyo, Japan

Taiki Ogata, University of Tokyo, Japan

Takeshi Okuma, AIST, Japan

Lia Patricio, MIT, Portugal

Martin Petry, Hilti, Liechtenstein

Yuriko Sawatani, Tokyo University of Technology, Japan

Tatsuhiko Shibasaki, Fujitsu LIMITED, Japan

Satoshi Shimada, Kyoto University, Japan

Yoshiki Shimomura, Tokyo Metropolitan University, Japan

Jim C Spohrer, IBM Almaden, USA

Rudi Studer, Karlsruhe Institute of Technology, Germany

Satoko Suzuki, Kyoto University, Japan

Takeshi Takenaka, AIST, Japan

Takashi Tanizaki, Kindai University, Japan

Marja Toivonen, VTT, Finland

Keiko Toya, Meiji University, Japan

Kentaro Watanabe, AIST, Japan

Alain Wegmann, EPFL, Switzerland

Yutaka Yamauchi, Kyoto University, Japan