Companies often ask about IBM’s efforts in the area of Service Science and Big Data Analytics, so here are a few useful pointers:

Service Science
IBM works with over 500 universities worldwide on service science related courses and programs.
An overview of service science was created with Cambridge University in 2008, and can be downloaded here:
http://www.ifm.eng.cam.ac.uk/resources/service/succeeding-through-service-innovation/
Companies interested in working with IBM (and other companies, universities, government agencies) are encouraged to join ISSIP.org – the International Society of Service Innovation Professionals.  Contact Yassi Moghaddam, Executive Director (yassi@issip.org).
Additional information is available here:
https://www-304.ibm.com/connections/wikis/home?lang=en-us#!/wiki/IBM%20Global%20University%20Programs
http://researcher.watson.ibm.com/researcher/view_group.php?id=1230

Big Data Analytics
IBM works with over 1000 universities worldwide on big data analytics related courses and programs.
An overview of big data analytics applied to enterprise operations can be found in this recent book:
http://www.amazon.com/Analytics-Across-Enterprise-Realizes-Business/dp/0133833038
Companies interested in working with IBM (and other companies, universities, government agencies) are encourage to contact the IBM Research – Almaden Accelerated Discovery Lab.  IBM Is also active in INFORMS – Operations Research and Management Sciences professional association.
Additional information is available here and here:
http://www-304.ibm.com/ibm/university/academic/pub/page/ban_predictive_analysis
http://researcher.watson.ibm.com/researcher/view_group.php?id=144