New book: Service Design and Delivery – Springer series

Posted by Wendy Murphy on 23 May 2011, 10:07 am

http://www.springer.com/computer/swe/book/978-1-4419-8320-6?changeHeader

Series: Service Science: Research and Innovations in the Service Economy

Macintyre, Mairi; Parry, Glenn; Angelis, Jannis (Eds.)

1st Edition., 2011, XXII, 169 p. 100 illus.