Archive of entries posted on August 2010

Service in Emerging Economies conference

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Service in Emerging Economies (WW) Technology (including Information Communications Technology (ICT) and others) and new organizational forms can dramatically increase productivity in agriculture and manufacturing, but can it also enable higher skill, higher pay knowledge worker job opportunities.    For example, entrepreneurship enabled by mobile communications and smart phones, for education, healthcare, and mitigation of corruption …

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Short takes 7 August

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Handbook of Service Science (Springer) http://tinyurl.com/3798ybl Service Science Progress and Directions (Spohrer) http://www.slideshare.net/spohrer/service-science-progress-and-directions-20100620 International Conference Exploring Service Science (Switzerland) http://iess.unige.ch/   http://www.slideshare.net/ServicesScience/iess-10-welcome Public Service Delivery (EU) COCKPIT  http://www.cockpit-project.eu/ Ecoblocks (WW) Harrison Fraker UCBerkeley  http://www.slideshare.net/geoff848/harrison-fraker-ecoblocks Grand Challenge Summit (US) USC http://www.naegrandchallengessummit2010.org/ Energy and Climate Change Network (Greece) http://www.kepa.uoa.gr/PROMITHEAS_general.htm Nano Progress (Lux Populi) Green Science and Tech Research  …

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TEE conference proceedings now available

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The IBM & IEEE conference we called “Transforming Engineering Education; Creating Interdisciplinary Skills for a Global Environment” has now published it’s proceedings at the IEEE.org web site, on the IEEE Xplore Digital Library.  This service is free to IEEE members. I have about 20 CD’s of the proceedings available to the first 20 people who …

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Chapter Review HANDBOOK of SERVICE SCIENCE

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from my colleague Raymund Lin, PhD of Taiwan Winning the Service Game, Revisiting the Rules by Which People Co-Create Value This chapter emphasizes people (customers, employees, managers) in the context where consumer services are produced and delivered. It is argued that people are still a prominent key to success in service and that should be …

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Larson article on Shared Services

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Shared Service (US) Prof. Richard C. Larson (MIT) has an interesting new OpEd in the Journal of Service Science on Shared Services: “Name three service sectors whose costs to customers have exceeded the rate of inflation by more than a factor of three: health care, higher education and some sectors of government. The public is …

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Comparing Urbanization in China and India (McKinsey Quarterly)

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Comparing Urbanization in China and India (McKinsey Quarterly):   “China and India are in the vanguard of a wave of urban expansion that is restoring the global prominence that Asia enjoyed before the European and North American industrial revolution. By 2025, nearly 2.5 billion Asians will live in cities, accounting for almost 54 percent of the …

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Emerging Industry: City Making and Recycling:

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People are used to recycling bottles, cellphones, and cars, so why not whole cities or at least sections of cities? (1) Cities are very important, and by 2050 75% of the worlds population will be urban dwellers http://www.urban-age.net (2) Great cities depend on great universities, and universities are often in the top ten employers of …

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