The family as a key type of service system: In my AMA SERVSIG keynote one of the questions was about families as a fundamental type of service system – my talk looked at cities, universities, and businesses as more recent (in the last 10,000 years of human history) types of service systems. Evert Gummesson, University …
Change in the Service Industry: A Historical Perspective
Japan Service Science. Yuriko Sawatani, Fellow, Service Science, Management and Engineering, Japan Science and Technology Agency (JST) recently provided me with an update on JST’s approach to developing a theory of service systems as well as improved service system implementations. Many proposals are currently being evaluated for funding. Aligning universities, cities, and IBM to promote …
INFORMS Service Science Section: Ralph Badinelli and others continue to encourage an excellent stream of conferences and papers. I encourage everyone to check out the newsletters at the home website (http://service-sci.section.informs.org/index.html). CACM July 2010: Communications of the ACM 53(7) has several interesting articles for service scientists, including: (1) Mari Sako (Oxford University, UK) Outsourcing versus …
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Shorts Takes: Minni Sarkka (Aalto University Finland) recommends Service Engineering and Management http://www.sem2010.tkk.fi/index.htm HICSS-44, Kauai, Hawaii (January 4-7, 2011) Service Science track http://www.hicss.hawaii.edu/hicss_44/Minitracks44/dt-sersys.pdf AMA SERVSIG http://www.servsig2010.org/programme.html Portugal FEP Masters in Service Management Joao Pronenca: http://www.fep.up.pt/cursos/mestrados/mgs/DOC_10_11/GServi%C3%A7os_uk_10_net.pdf Stefan Holmlid, Interaction & Service Design, Linköping University http://www.ida.liu.se/~ixs/ Linköping University, Sweden will host the Service Design and Innovation Conference …
My colleague in IBM Academic Initiatives, Kevin Faughnan (US IBM) informs me of the availability of both COGNOS and ILOG tools for university faculty. We are seeing more universities starting and expanding their analytics programs, especially industry professionals returning to university (life long learning) to get the latest in advanced analytic tools and techniques. Analytics …
Paul Maglio (US IBM Almaden), Cheryl Kielszewski (US Almaden), and I are delighted that “The Handbook of Service Science” is now available; Springer is the publisher. Many people to thank for their help creating this work which summarizes the history of service research from multiple perspectives, and provides a glimpse into the future of service …
My colleagues in IBM Education, Mike King (US IBM), Chris Bernbrock (US IBM), Patty Sullivan (US IBM), continue to keep me posted on the adoption of Cloud Computing by schools and universities. Patty recently showed me some material about the business of education during a visit of a group of New Zealand CIO’s. Many service …
Prof. Lou Freund (US SJSU) is at the Frontiers in Service conference in Sweden this week. Frontiers is one of the top service research conferences in the world, and was established almost 20 years ago by Prof. Roland Rust (US UMaryland). Lou and I are collecting up a group of people to help us plan …
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Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst Looking forward to reading that soon. The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.” Service system entities use …