Service Science

Case Studies in Service Innovation Workshop (CSSI’12)

26^th June 2012

In conjunction with 24th International Conference on Advanced Information Systems Engineering (CAiSE’12), Gdańsk, Poland http://www.caise2012.univ.gda.pl/

The workshop is organised by

Centre for Service Research, University of Manchester, UK

Informatics Research Centre, Henley Business School, UK

UK Chapter, Service Research and Innovation Institute (www.thesrii.org)

The aim of the workshop is to bring together contributions from researchers and practitioners to better understand service innovation through real life case studies. The workshop seeks to address the underlying theories, models, and tools that contribute to innovation, how it works in practice and how its impact is evaluated. The workshop will add to the wider understanding of how service innovation occurs and will seek to stimulate learning from one context to another.

In this workshop we are calling for real-life case studies of Service Innovation. Experience has shown that innovation may be driven by new architectures or information services but real business benefit is often not fully achieved without accompanying process innovation, organisational change or wider innovation management. The workshop will address the complexity of service innovation and hence contribute to a key objective of the CAiSE 2012 conference, that is, to illustrate the need for new transdisciplinary ways of thinking.

Case studies in Service Innovation can include but are not limited to the following areas:

• Innovation at the convergence of manufacturing and services
• Consumer led innovation or consumers as part of the innovation process
• Innovative services associated with sustainability and resource efficiency
• Service innovation in the public sector or voluntary sector
• Service innovation in education and government
• Technology led service innovation
• Service innovation that improves productivity and business performance
• Service innovation that improves the quality of life
• Example of small business service innovation

KEY DATES

Submission of the case for review                                                            March 11, 2012

Notification of acceptance                                                                           April 6, 2012

Final submission                                                                                               April 30, 2012

Workshop                                                                                                           June 26, 2012

SUBMISSION GUIDELINES

Papers should be submitted in PDF format via EasyChair https://www.easychair.org/conferences/?conf=cssi12. Submissions must conform to Springer’s LNCS format (see http://www.springer.com/computer/lncs?SGWID=0-164-6-791344-0) and should not exceed six (6) pages, including all text, figures and references.

Submissions should provide a description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself. It should also address how success was measured, what success has been achieved to date and links to further information and related references. The suggested contents of each submission are as follows:

• Background/Context
• The Opportunity
• Description of the Innovation
• How is success measured?
• What success has been achieved to date
• Links to further information

The workshop will be organised around five major themes each reflecting recognised sources of service innovation (see www.ssmenetuk.org). The five themes are:

Theme 1:       Business Model Innovation: Service innovation through new ways of creating, delivering or capturing value (economic, social, environmental or other types of value).

Theme 2:       The Organisation in its Environment: Service innovation through an organisation engaging beyond its own boundaries, for example through public private partnerships; sourcing knowledge externally; innovation networks; open or distributed innovation.

Theme 3:       Innovation Management within an Organisation: Service innovation through an organisation actively encouraging innovation within its own boundaries, for example through project teams, internal governance of innovation, methods or tools that stimulate innovation.

Theme 4:       Process Innovation: Service innovation through changes in service design and delivery processes, for example through consumer-led innovation or consumers as part of the innovation process, service operations management, educational processes.

Theme 5:       Technology Innovation: Service innovation through the use of technology, for example through ICT-enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, technology other than ICT.

Accepted cases will be included in the proceedings published by the workshop organisers and will be available at the SSMEnetUK website. The best and extended workshop papers will be published in a special issue of the International Journal of Information System Modeling and Design; In addition, selected and extended papers will also be published in Service Science: Research and Innovations in the Service Economy http://www.springer.com/series/8080 book series.

WORKSHOP ORGANISERS

Babis Theodoulidis (b.theodoulidis@manchester.ac.uk)

Centre for Service Research, Manchester Business School, University of Manchester, UK

Linda Macaulay (lindamacaulay2@btinternet.com)

Centre for Service Research, Manchester Business School, University of Manchester, UK

Yin Leng Tan (y.l.tan@henley.reading.ac.uk)

Informatics Research Centre, Henley Business School, University of Reading, UK

PROGRAMME COMMITTEE

Youakim Badr, INSA Lyon, France

Pere Botella, Universita Polytecnica de Catalunya, Spain

Hansjoerg Fromm, Karlruhe Institute of Technology, Germany

Kazuyoshi Hidaka, Tokyo Institute of Technology, Japan

Pedro Hidalgo, University of Chile, Chile

Kecheng Liu, Henley Business School, UK

Vaughan Michell, Henley Business School, UK

Ian Miles, Manchester Business School, UK

Hamid Motahari-Nezhad, Hewlett-Packard, USA

Steve Street, IBM Global Technology Services, UK

Marja Toivonen, VTT Technical Research Centre, Finland

Jennifer Wilby, Hull University Business School, UK

Hossein Seif Zadeh, Royal Melbourne Institute of Technology, Australia

Liping Zhao, University of Manchester, UK

SciTS Conference 2012 Registration Now Open!
3rd Annual International SciTS Conference
April 16-19, 2012
at the Wyndham Chicago

~ Registration and Call for Poster Abstracts now open ~

The Annual International Science of Team Science (SciTS) Conference is a forum to enhance our understanding of how best to engage in team science to meet society’s needs. The SciTS Conference serves: as a point of convergence for investigators studying science teams and team science leaders/practitioners; to engage funding agencies to provide guidance on developing and managing team science initiatives; and to afford data providers and analytics developers insight into collaboration tracking and analysis needs. In this way, the SciTS Conference acts as a bridge between the science of team science and the praxis of team science, an important conduit for translating empirical findings about team science into evidence-based effective practices for scientific teams and funders of team science. Click HERE to access the SciTS Conference home page.

The 3rd Annual International Science of Team Science (SciTS) Conference will be held April 16-19, 2012 in Chicago at the Wyndham Chicago.  General Conference sessions run April 16-18 and Workshops are on April 16 and April 18.  Click HERE for complete registration and fee information; Early Bird registration ends February 12!

SciTS Conference Sessions & Workshops
There’s a lot in store for the 2012 SciTS Conference, which is certain to be an amazing experience for anyone interested in team science and research on science teams.  General Conference sessions run April 16-18 and Workshops are on April 16 and April 18.  For full details about the Sessions & Presenters, click HERE.
Keynote Address by Caroline Wagner, PhD, The Ohio State University, Director, Battelle Center for Science and Technology Policy
8 Panel Sessions
Reflections on Team Science & Society
Bridging Worldviews: International Comparative Perspectives on Team Science
Team Cognition & Affect: Exploring Alternative Trajectories of Scientific Collaboration Across Organizations, People, and Technology
Team Science and Collaborative Communication Processes
Leadership & Team Science
Advances in Team Science Evaluation
Overcoming Barriers to Knowledge Sharing and Communication
Lessons from the Teams
2 Workshops
Collaborative Communication (April 16)
Linked Open Data & Team Science (April 19)
Research Poster Session
Sponsor & Tool Exhibits and Focus Groups
Ample networking opportunities!

Call for Research Poster Abstracts
Authors are invited to submit abstracts for research poster presentations related to any science of team science topic or area and from any field of study or practice.  Early career investigators are encouraged to submit!  The research poster session will be held on Monday, April 16 at 5:00 PM in conjunction with a networking reception. Abstracts are limited to one page and must follow the template provided. The abstract submission deadline is Friday, February 10.  Click HERE for full details about submitting a research poster abstract.

New SciTS Conference Web Site
We have launched a new SciTS Conference web site with the opening of this year’s Conference registration.  Our new site at http://www.sciencofteamscience.orgreplaces the old site (scienceofteamscience.northwestern.edu) and offers integration between the Conference and Resources web pages, Conference registration, and our payment system. Coming soon: A new social community feature to further advance the growing field of SciTS and its interdisciplinary community of scholars, practitioners, leaders, tool developers, and funders.

Join the SciTS Listserv
The Science of Team Science (SciTS) listserv facilitates conversation among individuals who are engaged in, studying, or managing team science, in the US and internationally. The listserv is maintained collaboratively by the SciTS Team at the National Cancer Institute, Division of Cancer Control and Population Sciences, Behavioral Research Program (http://cancercontrol.cancer.gov/brp/scienceteam) at the NIH, and Research Team Support & Development (RTS&D) at the Northwestern University Clinical and Translational Sciences (NUCATS) Institute (http://www.nucats.northwestern.edu/collaboration-resources/research-team-support-development).

:::::::::::::::::::: CALL FOR PAPERS, SPECIAL SESSIONS/WORKSHOPS ::::::::::::::::::::
2012 International Conference on Logistics, Informatics and Services Sciences (LISS ‘2012)
12-15 July, 2012, Beijing, China

http://icir.bjtu.edu.cn/liss2012

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Sponsored by NSFC (National Natural Science Foundation of China) , K. C. Wong Education Foundation ( Hong Kong ) and Springer-Verlag .
Hosted by Beijing Jiaotong University
Cooperated with University of Reading (UK)
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LISS’2012 is a prime international forum for both researchers and industry practitioners to exchange the latest fundamental advances in the state of the art and practice of logistics, informatics and service sciences. The proceedings will be sent to ISTP for ISI indexing and to EI for EI Compendex indexing. A short list of papers will be selected so that revised and extended version of these papers will be published by Springer-Verlag. High quality papers will be recommended for publication in international journals indexed by SCI, SSCI or EI. For more details, visit the conference web site at http://icir.bjtu.edu.cn/liss2012.

The theme of this conference is “New Challenges of Management Sciences under Low-Carbon Economy”. The topics of interest include, but are not limited to:
Service Management
●Strategic Services Management ●Service Operations Management ●Service System and Service Network Design ●Quality-of-Service Assessment ● Service Product Design● Service Profit Management●Service Innovation Management ●Service Supply Chain Management ●Service Information System ●Service Process Reengineering ●Service Purchasing and Supplier Management●Service Marketing ●Public Service Management ●Financial and Insurance Service Management ●Education Service Management ●Healthcare Service Management ●Telecom Service Management ●Hotel Service Management ●Tourism Service Management ●Product Post-sale Service Management ●Service Management of Transportation (aviation \ railways \ highways \ water(passengers and cargo)) ●Successful Case Study

Logistics Management
●Material Flow Theory ●Logistics Services Strategy ●Innovation and Logistics Services ●Supply Chain Management ●Low-Carbon and Logistics●Low-Carbon Supply Chain ●Logistics Alliance ●International Logistics ●Regional Logistics ●Emergency Logistics ●Internet of Things and Logistics Services ●Logistics Service System Optimization ●Logistics Industry and Policy

Information Management
●Accounting Information System●Business Intelligence and Business Analysis●Innovative Enterprise Digitalized Operation Mode ●Dynamic Supply Chain Planning and Management ●Customer Relations Management ●Digital Enterprise Infrastructure ●Enterprise Commercial Intelligence●E-commerce and E-government ●Wireless Communications and Mobile Business ●Enterprise Information Resources Management ●Sensor Network and Internet of Things ●RFID Technology and Application ●Pervasive Computing and Intelligent Living Space ●Cloud Computing Theories and Technologies●Collaborative E-commence Mechanism and Technology ●Network Marketing Strategy and Application ●Electronic Commerce Application and Benefit Appraisal●Network Transaction, Trust Mechanism and Information Security ●Electronic Market and Intervening Mechanism●Knowledge Management and Knowledge Sharing ●Organization Semiotics and Informatization ●IT Project Management●Information Technology and Enterprise Sustainable Development Strategy●Other topics on related enterprise management theory and application

Engineering Management
●Engineering Consultant Management ● IT in Construction ●Engineering Information System ●Informatics of Construction Industry ●Supply Chain Management in Construction ●Logistics Management in Construction ●Engineering Economics ●Project Management in Engineering

Other relevant management theory and application issues are welcome, especially successful case studies in the above area.

Paper Submission Guidelines:

Manuscripts should be electronically submitted at the conference website: http://icir.bjtu.edu.cn/liss2012. All relevant information and the submitted paper must be written in English. Both full research papers and work-in-progress reports are welcome.
Authors are required to certify that theirs paper represent original work and is previously unpublished elsewhere. Simultaneous submission to any other conference, workshop or journal is strictly excluded. The manuscript must be submitted in the required format (a Microsoft Word and LaTeX templates are available on the conference website). For more information please refer to the official website (http://icir.bjtu.edu.cn/liss2012).

Important Dates for Paper Submission:

April 1 , 2012            Deadline for submission of full papers
May 1 , 2012             Acceptance/Rejection notification
June 1 , 2012             Final Paper Submission and Registration

Guidelines for submitting a special session/workshop proposal

Proposals for workshops/sessions should contain:
(1) Title of Workshops/Special Sessions
(2) Scope and Topics
(3) Profile of Session Organizer(s) (including his/her photo)
(4) Contact Info. (E-mail address and Phone Number)

Paper Submission and Review of Workshops/Sessions:
(1) All Special Session papers should be submitted through the online submission system http://icir.bjtu.edu.cn/liss2012.
(2) Workshop organizers can collect, review and accept the papers using their emails or other online submission systems.
(3) Each workshop/session can accept more than 5 papers.
(4) If the number of submissions OR the number of accepted papers OR the number of registered participants is less than 5, the organizing committee will be free to decide whether to cancel the Special Session/Workshop or not.

Support for Workshop/Session Organizers:
(1) The organizers will be awarded a framed certificate for their contributions to the conference.
(2) If Workshops/Sessions are constructed successfully, the organizer (ONLY ONE organizer per workshop) will enjoy:
One free registration (one paper) if at least 6 authors within the workshops/sessions paid their registration fees.
One free registration (one paper) plus free accommodation (three star or above hotel, max 3 nights) if at least 15 within the workshops/sessions paid their registration fees.

Proposals Submission:
The organizers should submit their proposals to huaguowei@gmail.com (Guowei Hua) and ycwang@bjtu.edu.cn (Yacan Wang) before April 1, 2012.

Important Deadlines for Workshop/special sessions:

Proposals for Workshop/special sessions: April 1, 2012
Notification of Workshop/special session acceptance: April5,2012
Deadline for Submit accepted paper list to LISS 2012: June 10, 2012

Secretariat Contacts
Tel: +86-(0)10-51684188
Fax: +86-(0)10-51685864
Email: liss@bjtu.edu.cn

Link to the conference:  http://cmp.imag.fr/conferences/ewme2012/

Microelectronic education in emerging economies – led by Prof Srinivas Mandalika (BITS Pilani, India) and Prof Andrzej Rucinski (University of New Hampshire) –

The  session aims to present the heritage, state of the art, and development strategies of microelectronics education in emerging  countries ranging from former Soviet Union territory, Asia, South  America, and Africa. Most of new semiconductor foundries are being  constructed in Asia and the contribution of China and India to global economy is well known:

http://cmp.imag.fr/conferences/ewme2012/SpecialSessions.php

SIMULATION BASED BUSINESS RESEARCH

A conference track on ECMS 2012 – 26th European Conference on Modelling and Simulation

May 29th – June 1st, 2012
in Koblenz, Germany
http://www.scs-europe.net/conf/ecms2012

Human-Side of Service Engineering (HSSE-2012) in San Francisco.
http://www.ahfe2012.org/HSSE.html

The 3rd International Research Symposium in Service Management (IRSSM-3)
“Service Imperatives in the New Economy: Localization and Globalization”
July 3-7, 2012
http://ibs.uibe.edu.cn/irssm3/html/actlist.html

Two new research tracks  1. “T” Shaped Thinking   2. Health and Wellness
Services   has been added to the symposium.

The 4th International Symposium on Engineering Education and Educational Technologies: EEET 2012 (http://www.2012iiisconferences.org/eeet), to be held in Orlando, Florida, USA, on July 17th – July 20th, 2012; in the context of The 5th International Multi-Conference on Engineering and Technological Innovation: IMETI 2012 (http://www.2012iiisconferences.org/imeti)