Service Design – some readings

I was recently asked about what I thought some of the top readings for service design are – here are my picks: From: http://service-science.info/archives/2210 Shostack, Lynn (1984), “Designing Services that Deliver,” Harvard Business Review, 62 (January-February), 133-39. Normann, Richard and Rafael Ramirez (1993). “From Value Chain to Value Constellation: Designing Interactive Strategy,” Harvard Business Review, …

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What service innovation could disrupt Amazon?

interesting read for ISSIP SIG and COI leaders found by Butch Casanova, ISSIP Texas NYTimes.com: How Amazon’s Long Game Yielded a Retail Juggernaut from article… Of course, many other retailers could build services like Prime; in fact, many are. But it could take them years to catch up. “The thing about retail is, the consumer …

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Upcoming ISSIP Co-Sponsored Conferences

Also, please consider joining many ISSIP colleagues at these ISSIP co-sponsored conferences: HICSS Systems Sciences – Hawaii, Jan. 5-8 – http://www.hicss.org/ T Summit – 21st Century Skills – National Academy of Science building Washington DC, March 21-22 – http://tsummit.org AHFE HSSE Human-Side of Service Engineering, Disney World – Orlando FL July 27-31 – http://www.ahfe2016.org/board.html#hsse Still …

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SSME position open – faculty search Czech Republic

Position in Service Science, Management, and Engineering (SSME) The Dean of the Faculty of Informatics, Masaryk University, invites applications for one position of Associate Professor or Assistant Professor for SSME at the Department of Computer Systems and Communications. Applications due: January 31, 2016 Employment start date: By mutual agreement; position available immediately   Job description: …

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Cognitive Systems

Pat Langley gave an outstanding CSIG presentation that provided the foundations of cognitive systems…. in Prof. Langley’s talk he referenced this paper:   Published originally in the November 2002 edition of Computing Research News, Vol. 14/No. 5, pp. 1, 8.] DARPA’s New Cognitive Systems Vision By Ron Brachman and Zachary Lemnios The impact of the …

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IAMOT 2016

IAMOT 2016 The 25th International Conference for Management of Technology ORLANDO, FLORIDA, USA May 15-19, 2016   http://iamot2016.org/ Technology – Future Thinking With a multitude of new and enabling technologies in all fields of life, the IAMOT 2016 will focus on Future thinking and the foresight of the technology and its impact on the new …

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Empathy

Here is the video about a billionaire who appears to have empathy – gets good around minute fifteen… https://www.youtube.com/watch?v=YY7f1t9y9a0 First and foremost, empathy. However, second comes energy and water processes — recreating these is what students need to learn to do rapidly (compete to do it more rapidly) each year… Regarding empathy….  it goes with …

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SERVSIG – Best Dissertation Award in Service Research

SERVSIG has established a new “Best Dissertation Award in Service Research”. http://bit.ly/servsig-doc-award I think this is a unique opportunity for doctoral students to get a lot of attention for their great research (and a cash prize is also involved).  Deadline is already on Nov 30th.   ––––––––––––––––––––––––––––––––––––––––––––––––––––– Werner H. Kunz – Associate Professor of Marketing …

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ISSIP.org – The International Society of Service Innovation Professionals

ISSIP.org promotes professional development for T-shaped professionals – who have experience working with students on multi disciplinary, multi sector, multi cultural teams to solve real-world business and societal challenges with academic, industry, and government mentors – building their global networks in the process. Service innovation methods can be applied to create recommendation to improve service systems …

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Book: All Services, All The Time (McDavid)

All Services, All The Time: How Business Services Serve Your Business Organizations are living systems. Like living things, they are born, develop, mature and experience health and illness along the way. Unhealthy organizations often die untimely deaths. But they can restore their health by adopting and integrating throughout a pervasive services perspective. This book explains …

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