Reflecting on generative AI

My colleague (Salvatore Moccia) at EIT Digital invited me to give the opening lecture in their Generative AI online class. Marco Podien will speak right after I do with some great insights and examples of using ChatGPT. In my presentation (which is posted to slideshare), my goal is to inspire the participants to dive right …

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In memory of Evert Gummesson (1936-2023)

In memory of Evert Gummesson (1936-2023) URL: https://en.wikipedia.org/wiki/Evert_Gummesson Hanken notice here URL: https://blogs.hanken.fi/cers/2023/04/06/the-passing-of-evert-gummesson/ ServSIG notice here URL: https://www.servsig.org/wordpress/2023/04/evert-gummesson-has-passed-away/ (1) As noted by Christian Gronross, Evert Gummesson was one of the pillars of the Nordic School of service research, and generously contributed a chapter to the Handbook of Service Science, entitled “The future of service is …

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AI Upskilling (Part 2) – Readings

Some important papers in the history of AI since 2017 2017 Vaswani et al (2017) Attention Is All You Need URL: https://arxiv.org/abs/1706.03762v5 Why important – transformer architecture (working memory) 1. demo of neural net attention heads (like short-term or working memory (WM)) 2. simplified task – predicting the next item in the sequence from past …

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Upskilling With AI: Part 1

“Upskilling” is the idea of a person gaining new skills for the purpose of giving and getting service better. Service is the application of resources (e.g., knowledge) for the benefit of another. Businesses help their employees upskill to improve their offerings to customers. Universities help students upskill to become better future citizens and employees. Even …

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News Items

ISSIP Ambassador Updates Antonio Padovan (ISM) shared event International Conference on Industry 4.0 and Smart Manufacturing (ISM 2021) starting next week, interested ISSIP community members can participate virtually.  Feel free to give a look at the conference full program and the guidelines to participate free of charge as Online Observers. ISSIP annually recognizes best paper awards …

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Recent readings

Reminder “The Duke” is now Thursday nights 5-5:30pm PT in person or online (switched from Fridays to Thursdays for now). Today’s topic Stellar (payment network) *, and Blockchain as a foundational technology (Iansitti & Lakhani 2017, IWB Blog 2021). * “Ukraine’s governing body passed a law concerning payment services that mentions the future CBDC as …

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Book Review: Humankind

Humankind: A Hopeful History By Rutger Bregman, Dutch historian This is the best book that I (Jim Spohrer) have read so far in 2021.   If you want to be challenged to re-think people, this is THE book.  It is a New York Times bestseller. If you have read Harari’s “Sapiens”, then Bregman’s “Humankind” is a …

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Service Design – some readings

I was recently asked about what I thought some of the top readings for service design are – here are my picks: From: https://service-science.info/archives/2210 Shostack, Lynn (1984), “Designing Services that Deliver,” Harvard Business Review, 62 (January-February), 133-39. Normann, Richard and Rafael Ramirez (1993). “From Value Chain to Value Constellation: Designing Interactive Strategy,” Harvard Business Review, …

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