CFP HICSS 51 – Smart Service Systems: Analytics, Cognition and Innovation

Dear Colleagues,
Hello! We are serving as a co-chair of the “Smart Service Systems: Analytics, Cognition and Innovation” minitrack in the Decision Analytics, Mobile Services and Service Science Track of the upcoming 51st Hawaii International Conference on System Sciences (HICSS) (, and writing to scholars such as you with expertise in various areas of service systems, analytics, mobile systems and cognition in hopes that you will consider submitting a paper to our minitrack. The deadline for submitting papers to HICSS-51 is June 15, 2017. Please consider submitting your work if it is related to any of the specific topics listed and/or if you feel it addresses visions of the future of this track. We expect a range of concepts, tools, methods, philosophies and theories to be discussed. We thank you, in advance, for your valuable contribution to HICSS-51. Please let us know if you have any questions or need additional information. We look forward to receiving your submission!
Best Regards,
Haluk Demirkan –
Jim Spohrer –
Ralph Badinelli –
January 3-6, 2018, Hilton Waikoloa Village, Big Island, Hawaii
Additional detail may be found on HICSS primary web site:
Smart service systems can be characterized by: (1) the types of offerings to their customers and/or citizens, (2) the types of jobs or roles for people within them, and (3) the types of returns they offer investors interested in growth and development, through improved use of technology, talent, or organizational and governance forms, which create (dis)incentives that (re)shape behaviors. Entrepreneurs and policymakers can be viewed as innovators working to improve quality-of-service for customers and quality-of-life for citizens, respectively, as well as quality-of-returns for investors.  Ideally, smart service systems are ones that continuously improve (e.g., productivity, quality, compliance, sustainability, etc.) and co-evolve with all sectors (e.g., government, healthcare, education, finance, retail and hospitality, communication, energy, utilities, transportation, etc.). Regional service systems include nations, states, cities, universities, hospitals, and local businesses. Global service systems include multi-national businesses, professional associations, and other global organizations.  Natural and human-made disasters, technology failures, criminal activities, political collapse can disrupt service systems and negatively impact quality-of-life for people living and working in them.
There is a need to apply robust research findings in the appropriate management and organizational contexts related to innovation of smart service systems. An important trend in smart service systems is the increasing availability of cognitive assistants (e.g., Siri, Watson, Jibo, Echo, etc.) to boost productivity and creativity of all the people inside them. The goal of this mini-track is to explore the challenges, issues and opportunities related to smart service services, analytics, cognitive assistants and digital innovations. Possible topics of applied, field and empirical research include, but are not limited to:
  • Theories, approaches and applications for innovation of smart service systems and smart devices
  • Value co-creation processes, metrics and analytics for smart innovation processes
  • Methods that  scale the benefits of new knowledge globally, rapidly, and profitably
  • Service-oriented agile IT realization platform for smart service co-creation
  • Place of cognitive systems, computing, system engineering, cloud for smart service systems
  • Innovation ecosystems with internet and internet-of-things
  • Theories and approaches for integrating analytical and intuitive thinking, and deep learning
  • Open innovation and social responsibility
  • Planning, building and managing design and innovation infrastructures and platforms
  • Technology and organizational platforms that support rapid scaling processes (smart phones, franchises, etc.)
  • Smart service systems include the customer, provider, and other entities as sources of capabilities, resources, demand, constraints, rights, responsibilities in value co-creation processes, and includes current applications of human and cognitive systems
  • Analytics models, tools and engine for analytics support
  • Agile business development platform for operational enablement: business processes, rules, real-time event  management
  • The commoditization of business processes (e.g. out-tasking, ITIL, SCORE), software (e.g. the software-as-service model, software oriented architecture, application service providers) and hardware (e.g., on-demand, utility computing, cloud computing, software oriented infrastructure with virtualized resources, infrastructure service providers for innovations
  • Self-service and smart technologies & management for sustainable innovations
  • Services implications to value chains, networks, constellations and shops
  • Collaborative innovation management in  B2B and B2C e-commerce
April 1, 2017: Paper submission begins.
June 15, 2017 | 11:59 pm HST : Paper submission deadline
August 17, 2017 : Notification of Acceptance/Rejection
September 22, 2017 : Deadline for authors to submit final manuscript for publication
October 1, 2017 : Deadline for at least one author of each paper to register for HICSS-51

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