International Conference on Service Science

The 2014 International Conference on Service Science (ICSS 2014)
Theme: Promoting Serviceology in the Era of Big Data

Sponsored by IBM

Hosted by School of Software and Microelectronics at Wuxi, Peking University

May 22-23, 2014, WuXi, China

Conference Website:

Conference Objective

In the times of big data, how to provide high-quality and effective services is a challenge to all research institutes and industries. In light of this emerging trend, ICSS 2014 will be held in Wuxi, China on May 22-23, 2014, which is hosted by School of Software and Microelectronics at Wuxi, Peking University, with the sponsorship of IBM , following the 2005 SSME Symposium at Peking University, in Beijing, the 2006 Asia Pacific SSME Symposium at Tsinghua University, in Beijing, the 2008 ICSS at Harbin Institute of Technology in Beijing, the 2009 ICSS at Peking University, in Beijing, the 2010 ICSS at Zhejiang University, in Hangzhou, the 2011 IJCSS (jointly with ICSSI) at Yuan Ze University, in Taipei, the 2012 IJCSS (jointly with ICSSI) at Fudan University, in Shanghai, and the 2013 ICSS at Tsinghua University and Harbin Institute of Technology, in Shenzhen. This event aims to bring together scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development. This conference features EIGHT different submission tracks inviting presentations of theoretical research findings and case reports in serviceology, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture.

Tracks and Topics of Interests

Topics of interest include, but are not limited to, the following:

1. Service Science

  • Service and service system modeling, simulation and analysis
  • Human behavior in service systems
  • The dynamics of service system evolution
  • Data mining for service intelligence

2. Service Management

  • Consumer/customer service experience
  • Customer relationship management
  • Service supply chain management
  • Human resource management in services
  • Service project management
  • Service development process management
  • Service quality management
  • Service marketing management
  • Service-dominant logic of marketing
  • Service communication
  • Service pricing
  • Service branding

3. Service Innovation

  • Service design methodology
  • Service innovation theory
  • Business model innovation
  • Business process modeling and design
  • Innovation and service industry evolution
  • Tools and techniques for IT service innovation and management
  • Globalization of service innovation

4. Software and Service Engineering

  • Service development
  • Service quality assurance
  • Service design methodology
  • Service optimization
  • Service demand forecasting, pricing, and planning
  • User Contribution Systems
  • Service requirement collection, specification, analysis

5. Cloud Computing and Services

  • Cloud Computing Architectures and Cloud Solution Design Patterns
  • Infrastructure, Platform, Application, Business, Social, and Mobile Clouds
  • Self-service Cloud Portal, Dashboard, and Analytics
  • Cloud Quality Management and Service Level Agreement (SLA)
  • Cloud Configuration, Performance, and Capacity Management
  • Cloud Migration Service
  • Services on Cloud Computing

6. Big Data and Big Services

  • Foundational Models for Big Data
  • Algorithms and Programming Techniques for Big Data Processing
  • Big Data Persistence and Preservation
  • Big Data Quality and Provenance Control
  • Management Issues of Social Network Big Data
  • Privacy Preserving Big Data Analytics
  • Algorithms and Systems for Big Data Search
  • Visualization Analytics for Big Data

7. Applications and Industry Practice

  • Public Services: Healthcare, education, government, transportation, telecommunication
  • Private Services: Small business, distribution, retailing, service for social and cultural events
  • Service in manufacturing companies

8. Education and Curricula Development

  • Service science education and curricula design
  • Talent requirement in modern service industry
  • Methodology and practice of service science curricula design
  • Practice of teaching service science courses
  • Teaching method and case study for service science courses

Paper Submission

High quality research papers and case studies are invited to be submitted through the following link: submission should meet the following requirements:

  • No more than 6 pages in length including references, illustrations, and appendices.
  • A short abstract around 150 words and keywords contained on the first page
  • 2-column, single-spaced text in 10 point Times Roman for the body of the text
  • No page numbers
  • No headers and footers
  • Standard US-letter size
  • PDF format

All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper.


The conference proceedings will be published by IEEE CPS and submitted to IEEE Xplore and CSDL digital libraries. The proceedings in previous years have been included in EI Compendex, and CPS will make reasonable efforts to ensure similar indexation.

The excellent papers presented at the conference (after extension) will be recommended for publishing in Service Oriented Computing and Applications, which are indexed by EI-Compendex, SCOPUS, INSPEC, Google Scholar, Academic OneFile, ACM Digital Library, DBLP, Expanded Academic, OCLC, SCImago, Summon by Serial Solutions.


ICSS 2014 will offer ONE BEST PAPER award and ONE BEST STUDENT PAPER award.

Important Dates

Submission Due: January 15, 2014

Notification of Acceptance: February 15, 2014

Camera Ready Copy Due: March 01, 2014

Author Registration Due: April 01, 2014


Dr. Mo Tong


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