Archive of entries posted on July 2012

Sampling of HBR Articles Cited in the Service Science Literature

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100 Harvard Business Review (HBR) articles relevant to the emerging service science literature Three Questions: – What are your top three favorites  from the list below? – What, if any (HBR articles missing from this list) should be added for their practical insights to service innovation professionals? – What publications (besides HBR) would have many …

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ITSqc: eSourcing Capability Model Courses

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eSCM-CL Model Course http://www.itsqc.org/training/courses/escm-cl.html eSCM-SP and eSCM-CL Model Courses Available The eSourcing Capability Model for Client Organizations (eSCM-CL) Course will be taught by the ITSqc Directors, in Pittsburgh PA USA, September 12 – 14.  The course description is here.  Registration information is here. The eSourcing Capability Model for Service Providers (eSCM-SP) Course will be taught …

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CFP: Conference on Resource Intensive Applications and Services (Lisbon, March 2013)

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The submission deadline is October 29, 2012. Authors of selected papers will be invited to submit extended article versions to one of the IARIA Journals: http://www.iariajournals.org ================= ============== INTENSIVE 2013 | Call for Papers =============== CALL FOR PAPERS, TUTORIALS, PANELS INTENSIVE 2013, The Fifth International Conference on Resource Intensive Applications and Services March 24 – …

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CFP: Frontiers in Service Conference Taiwan July 4-7 2013

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Frontiers in Service July 4-7, 2013, Taipei, Taiwan http://www.im.ntu.edu.tw/frontiers2013 Conference Co-Chairs: Ming-Hui Huang, A. Parasuraman, and Katherine N. Lemon   The 22nd annual Frontiers in Service Conference will be July 4-7, 2013 in Taipei, Taiwan, hosted by the College of Management at the National Taiwan University. The 2013 Frontiers in Service Conference, sponsored by INFORMS, …

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Human Ecology and Service System Evolution

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The human ecology is made up of nested, networked service systems (Spohrer, Piciocchi, Bassano 2012). The evolution of service systems can be viewed as a special case of meaning-creation in sociotechnical systems evolution (Spohrer & Maglio 2008); specifically… “IV. Research Agenda  A central problem in service science is likely to be related to understanding service …

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Evolving better service science programs, and overcoming failure patterns

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With over 500 service science related programs worldwide, there is a lot of evolving of best practices going on year over year, and there are some common failure patterns that have emerged as well… (1) Students: Students may not recognize the program, and so enrollments are too low.  Service systems design and entrepreneurship in the …

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Teaching Service Innovation

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There are four major approaches to teaching service innovation:   1. Service innovation as type of design methodology The focus is on customer-provider interactions typically and many service design methodologies exists that provide a step by step process.  There is also the notion of service design as different from product of process design innovation.   There …

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A New Engineering-Challenge Discipline: Rapidly Rebuilding Societal Infrastructure

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A New Engineering-Challenge Discipline: Rapidly Rebuilding Societal Infrastructure “Civilization advances by extending the number of important operations which we can perform without thinking of them.” Alfred North Whitehead, English mathematician How quickly can an individual engineering student or team of students rebuild from scratch the advanced technology infrastructure of society?  From raw materials to simple …

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CFP: Economics of Grids, Clouds, Systems, and Service (GECON 2012)

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GECON 2012 – Call For Papers The 9th International Conference on Economics of Grids, Clouds, Systems, and Services November 27–28, 2012, Berlin, Germany Call for Papers : http://www.gecon-conference.org/gecon2012/Call_for_Papers_GECON2012.pdf Main page : http://www.gecon-conference.org/gecon2012 Important Dates – Paper Registration Deadline: August 1st, 2012 – Paper Submission Deadline: August 12th, 2012 – Notification of Paper Acceptance: September 23rd, …

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