If a group agreed on standards for a Master’s program or undergraduate certificate — would you recommend including the stringent standards for facilities and faculty (as in ABET standards) OR Might it be a good idea to first require an existing accreditation (such as ABET) as a pre-requisite and focus specifically on the service science …
If standards are created for an SSME Master’s program and/or an undergraduate certificate; who should administer the accreditation? Should there be accreditation? Why or why not? What organization might you recommend? Example: ABET?
Cross, R., Parker, A., (2004) The Hidden Power of Social Networks, Boston, MA: Harvard Business School Press. Davis, Mark M. and Janelle Heineke (2005) Operations Management: Integrating Manufacturing and Services. Fifth Edition. McGraw-Hill Irwin. Boston, MA. Fitzsimmons & Fitzsimmons (2003) Service Management http://highered.mcgraw-hill.com/sites/0072823739/information_center_view0/; New York, NY: McGraw-Hill. Hefley and Murphy. (Eds) (2008) Service Science, Management …
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