Seven new articles in Service Science – check ’em out!

Service Science, Fall 2012: 4(3) 1. Ching-I Teng, Shao-Kang Lo, and Yi-Jhen Li How Can Achievement Induce Loyalty? A Combination of the Goal-Setting Theory and Flow Theory Perspectives Abstract: The motivation theory has identified achievement as a critical factor for online game play. However, how achievement induces gamer loyalty (the intention to play a certain …

Continue reading ‘Seven new articles in Service Science – check ’em out!’ »

The Rise Of Makers: Rethinking Innovation And Education (Wed 10/10 12noon PST)

“The Rise Of Makers: Rethinking Innovation And Education” Dale Dougherty, Co-founder, O’Reilly Media, Make Magazine Watch this We 10/10 12noon PST http://events.berkeley.edu/?event_ID=59924 Live broadcast at mms://media.citris.berkeley.edu/webcast Please join us for the next CITRIS Research Exchange of the fall, physically located at the Banatao Institute at Berkeley: “The Rise Of Makers: Rethinking Innovation And Education” Dale …

Continue reading ‘The Rise Of Makers: Rethinking Innovation And Education (Wed 10/10 12noon PST)’ »

Service System KPIs: uAlberta $12.3B impact on provincial economy

Report finds uAlberta has $12.3B impact on provincial economy Oct 4, 2012 New university as service system KPIs = Key Performance Indicators According to a new study, the University of Alberta’s impact on the Alberta economy is estimated to be $12.3 billion, which is 5% of the province’s GDP (or the equivalent of having 135 …

Continue reading ‘Service System KPIs: uAlberta $12.3B impact on provincial economy’ »

Service Science Executive Education

For service science executive education, a case-study “crash course” approach is recommended:   Week 1: The Basics: Case Studies & Library Day 1: IBM Case Study (B2B) Day 2: Rolls-Royce Case Study (B2B) Day 3: Five Short Case Studies (B2C) Day 4: Survey More: Building Your Executive Education Library for Service Science Day 5: Reflection: …

Continue reading ‘Service Science Executive Education’ »

CFP: Exploring Service Science IESS 1.3 (Deadline Oct 15)

******************************************************************* CALL FOR PAPERS AND WORKSHOPS ******************************************************************* IESS 1.3 – The 4th International Conference on Exploring Service Science Proceedings of IESS 1.3 will be published in the Springer Lecture Notes in Business Information Processing (LNBIP) 6-8 February 2013, Porto, Portugal http://www.fe.up.pt/iess1.3 iess1.3@fe.up.pt 36 Hours in Porto: http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html SUBMISSION DEADLINES Deadline for paper and short paper …

Continue reading ‘CFP: Exploring Service Science IESS 1.3 (Deadline Oct 15)’ »

CFP: IAMOT 2013 Brazil (Deadline Nov 1)

IAMOT 2013 Brazil The 22nd International Conference on Management of Technology April 14-18, 2013 Porto Alegre, Brazil “Science, Technology and Innovation in the Emerging Market Economies” Announcement and Call for Papers Conference Focus Developed countries of the 20th century remain strong, and are being joined by newcomers. This created opportunities for researchers, scholars, and businesses …

Continue reading ‘CFP: IAMOT 2013 Brazil (Deadline Nov 1)’ »

Nominate Editor-In-Chief “Service Science” (Deadline Oct 31)

Call for Nominations Editor-in-Chief, Service Science Nomination deadline: October 31, 2012 The journal Service Science was brought under the auspices of INFORMS in 2012. Consistent with INFORMS policy, we are conducting a full search for the next Editor-in-Chief of Service Science. INFORMS President Terry Harrison has appointed Professor Gregory Heim as chair of the search …

Continue reading ‘Nominate Editor-In-Chief “Service Science” (Deadline Oct 31)’ »

Inspiration – Rebuilding Service Systems

Meet the Superhumans http://www.youtube.com/watch?v=kKTamH__xuQ Paralympics – Dreaming of challenges rebuilds the human spirit http://www.youtube.com/watch?v=mGTzNS183ZY Science fiction foreshadows future: Rebuilding stronger than before http://www.youtube.com/watch?v=HofoK_QQxGc Service science is not simply about the measures of productivity (providers), quality (customers), compliance (authorities), and innovation (competitors). It is also about understanding how regional ecosystems improve measures of innovativeness, equity, sustainability, …

Continue reading ‘Inspiration – Rebuilding Service Systems’ »

Proceedings 4th International Symposium on Services Science (Leipzing Germany)

Proceedings of the 4th International Symposium on Services Science Leipzig (Germany), September 25, 2012  http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-95475 Services Science is a new research discipline that has received, over the last years, a growing attention from academia and practice. It combines research from various fields which have evolved more or less independently and is concerned with the development …

Continue reading ‘Proceedings 4th International Symposium on Services Science (Leipzing Germany)’ »

CFP: 2013 Frontiers in Service – Taipei, Taiwan (submit abstract by Nov 20)

2013 INFORMS/AMA Frontiers in Service Conference Call for Papers   July 4-7, 2013, Taipei, Taiwan http://www.im.ntu.edu.tw/frontiers2013 Conference Co-Chairs: Ming-Hui Huang, A. Parasuraman, and Katherine N. Lemon   The 22nd annual Frontiers in Service Conference will be July 4-7, 2013 in Taipei, Taiwan, hosted by the College of Management at the National Taiwan University. The 2013 …

Continue reading ‘CFP: 2013 Frontiers in Service – Taipei, Taiwan (submit abstract by Nov 20)’ »