IJITSA SPECIAL ISSUE IN: Engineering and Management of IT-based Service Systems: a Systems Approach http://www.igi-global.com/ijitsa ——————————————————————————————-————————————————————————- CONTEXT: The economic relevance of service systems (or service sector in general)  in the modern worldwide economy is totally recognized. As Sheenan (2006) reports “business organizations focused on delivering help, utility,  experience, information or other intellectual content … account …

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Dear Service Science Community members, If you tweet, please remember the following: (1) #ISSIP The hashtag #ISSIP causes tweets to appear on ISSIP (http://www.issip.org). @The_ISSIP is also monitored for service innovation news items for the ISSIP newsletter @ISSIP_MyT can be used to tweet to for professional development outcomes the build your T-shapeness.   (2) #SSKEweb …

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ISSIP = International Society of Service Innovation Professionals ISSIP is pronounced I-ZIP ISSIP’s mission is to promote service innovations for our interconnected world. ISSIP’s objectives are professional development, education, research, practice, and policy. Service is defined as the application of knowledge for mutual benefits (value co-creation) Service innovations scale the benefits of new knowledge globally and rapidly. …

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This is a broad and interesting area…   In addition to those below, what references do you suggest?   Measuring customer experience is always a challenge.  Even when outcomes are objective, customer experience is subjective and unique to each customer in context…   1. Call Center   Feinberg, R. A., Kim, I. S., Hokama, L., …

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What is an elevator pitch for a Smarter Planet? Again, I have no snappy comeback… just some rough ideas that I am working on… Given the many challenges we face, as we scale up to large populations, resilience, or the ability to rapidly rebuild seems important…   I had not seen Zolli’s Resilience, but just …

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I do not have a snappy comeback on the request for an “elevator pitch to convey the service perspective to, say, traditional marketing, operations, engineering, design, etc. professionals.”   So far, this is the best I’ve got….   Some think service innovation is just for the service sector businesses, but it turns out public sector …

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INFORMATION TECHNOLOGY IN HEALTHCARE
 Minitrack: Sensing and Pervasive Technologies and Applications for Healthcare There are two key challenges in today’s healthcare system: One is the significant cost pressure on healthcare delivery and the second is the rapid growth of the field of medical informatics and e-health, increasingly using ambient and pervasive technologies. In addition there …

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ISSIP is relatively new, so being a “Great New Member” is relatively easy and fun!!! (1) go to the webite and register – fast and complementary – so that should not be a problem http://www.issip.org (2) make sure you are ISSIP social media savvy!!! (a) LinkedIn account – update to say you are a member …

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Service Systems and Service Management This is a gentle reminder that the deadline (Mar 22, 2013)of submission to ICSSSM’13 (The 10th International Conference on Service Systems and Service Management) is coming.If you are preparing your paper, please pay your attention to the deadline and submit your paper as soon as possible. This is a general …

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LISS 2013 Conference ::::::::::::::::::::CALL FOR PAPERS, SPECIAL SESSIONS/WORKSHOPS :::::::::::::::::::: 2013 International Conference on Logistics, Informatics and Services Sciences (LISS ‘2013) 21-24 August, 2013, Reading, UK with satellite sessions in Beijing, China http://icir.bjtu.edu.cn/liss2013 or http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx *************************************************************************** Sponsored byNSFC (National Natural Science Foundation of China), K. C. Wong Education Foundation ( Hong Kong ) and Springer-Verlag . …

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