Archive of entries posted by Jim Spohrer

New Paper: Rethinking Higher Education as a Service System

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Leveraging Service Blueprinting to Rethink Higher Education: When Students Become ‘Valued Customers,’ Everybody Wins http://www.americanprogress.org/issues/2011/10/service_blueprinting.html “In this paper we take the position that higher education is a service, or a service system, and that transformative initiatives aiming to address the types of problems noted earlier will benefit from viewing them through a service lens. A …

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SRII Global Conference – Abstracts due Oct 30th

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Please submit an abstract to SRII Global Conference 2012 by Oct 30th deadline. http://www.thesrii.org/index.php/2012-call-for-papers This is the leading forum for the presentation and discussion of IT-enabled service innovations from around the world, and this year’s meeting is July 24-27 in the capital of Silicon Valley – San Jose, CA. To see some of the outstanding …

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Is Education & Technology at a Tipping Point?

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Silicon Valley Forum event.  Twenty years ago most people (faculty, students, parents) had no access to the internet or web-enabled mobile phones.  Today many more do, and adoption rates in emerging markets such as India and China are accelerating fastest.   Ubiquitous access has important implications for “the business” of education, both short-term and long-term…  For …

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