Smart service systems are proliferating in business and society. Recently, I invited about 70 researchers with publications (see https://service-science.info/archives/3166) related to service science, management, engineering, design, arts, public policy,  etc. to share their perspectives and examples of smart service systems on the new LinkedIn Group (see https://service-science.info/archives/3121) started by NSF (National Science Foundations of the …

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Insights into smart service systems can be found in the following references, many by service science researchers. (Service science is short for service science, management, engineering, design, arts, public policy, etc.):   Akella, R., Xu, Z., Barajas, J., & Caballero, K. (2009, August). Knowledge sciences in services automation: integration models and perspectives for service centers. …

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PICMET 2013 Recently, I sat down with Dundar Kocaoglu and Fred Betz to ask about the origins of engineering management as an academic discipline, as well as future challenges and opportunities.  While no comprehensive history has been written, what follows is a starting point for a historian of academic disciplines to begin such a project.  …

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The National Science Foundation has a new group NSF Smart Service Systems now on LinkedIn… …got me thinking about Service-related LinkedIn groups that have excellent discussions. Here are some service-related LinkedIn Groups (membership numbers as of July 27, 2013): NSF Industry-Academe Enabling Smart Service Systems group(20 members) started two days ago is about service system innovations, and linking …

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This just in from Juan Figueroa (NSF): The Engineering Directorate at the National Science Foundation (NSF) is inviting professionals like you to join and participate in the newly created NSF Industry and Academe: Enabling Smart Services Systems LinkedIn Forum/Group. We would like to know about your thoughts on what kind of technologies would enable smart …

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CALL FOR PAPERS SIG SVC 2013 Workshop Workshop Theme: Delivering and Managing Services in “Systems of Service Systems” Sunday, December 15, 2013, 8:30-5:00 PM Milano, Italy Download the Call for Papers here (pdf) The world as we know it today is characterized by complicated, sometimes complex social-technical service systems which surround us at every moment. …

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ISSIP members Arnold Beekes and Haluk Demirkan recently had an email exchange on the role of ISSIP SIG Education and Research whitepapers and practical projects… inspired by their exchange, I offered the following additional thoughts… I was re-reading your sequence of email exchanges, about purpose of white-papers and practical projects, and had a couple thoughts. …

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Suman Kukreti (India/USA – Hult MBA Student) 20130715 @SumanK84 http://www.youtube.com/watch?v=12iZxUpqAlE Wynand Goosen (South Africa/USA – Hult MBA Student) 20130715 @WSGoosen http://www.youtube.com/watch?v=iRFeN_wJ-gk Carolina Harumi Sugai (Brazil/USA – Hult MBA Student) 20130715 @harumisugai http://www.youtube.com/watch?v=ArfC8LXXjhs Soheil Bouzari (/USA – Hult MBA Student) 20130715 @SoheilBouzari1 http://www.youtube.com/watch?v=JHD7PYM5FOI Ana Cristina Garcia (Columbia/USA – Hult MBA Student) 20130715 @anacrisgi2 http://www.youtube.com/watch?v=KT7D_bEbQOo Nurkhat Ibadildin …

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