Some favorite Service Science Books; what are yours?

Cross, R., Parker, A., (2004) The Hidden Power of Social Networks, Boston, MA: Harvard Business School Press.

Davis, Mark M. and Janelle Heineke (2005) Operations Management: Integrating Manufacturing and Services. Fifth Edition. McGraw-Hill Irwin. Boston, MA.

Fitzsimmons & Fitzsimmons (2003) Service Management
http://highered.mcgraw-hill.com/sites/0072823739/information_center_view0/; New York, NY: McGraw-Hill.

Hefley and Murphy. (Eds) (2008) Service Science, Management and Engineering (SSME);
www.springer.com/
, Education for the 21st Century Springer

Lusch, R.F. and Vargo, S.L. (2006) The Service-dominant Logic of Marketing: Dialog, Debate, and Directions. M.E. Sharpe.

Lovelock, Christopher, Wirtz, Jochen, Chew, Patricia (2008) Essentials of Serivces Marketing; Pearson Education.

Mills, Peter K., Snyder, Kevin M., (2009) [Knowledge Services Management, Organizing Around Internal Markets; http://www.springer.com/business/business+for+professionals/book/978-0-387-09518-9 ; Series: Service Science: Research and Innovations in the Service Economy, Springer.

Miettinen, Koivisto (2009) [Designing Services with Innovative Methods
https://www.taik.fi/kirjakauppa/product_info.php?products_id=134&language=en; University of Art and Design Helsinki Publications.

Sampson (2001) Understanding service businesses
http://www.wiley.com/WileyCDA/WileyTitle/productCd-0471210501,descCd-description.html?print=true; John Wiley: New York, NY.

Taylor, Richard, Tofts, Christopher, (2009) [Managing Complex Service Systems; http://www.springer.com/business/technology+management/book/978-0-387-09754-1, Series: Service Science: Research and Innovations in the Service Economy, Springer.

Teboul, James (2006) Service is Front Stage: Positioning Services for Value Advantage. Insead Business Press.

Zeithaml, Valerie A., Mary Jo Bitner, Dwayne D. Gremler (2006) Services Marketing: Integrating Customer Focus Across the Firm. 4th Edition. McGraw-Hill Irwin. New York, NY.

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