Disruptive Service Innovation Survey (UK) http://mbs.qualtrics.com/SE?SID=SV_6l1po7WlWGdNFti

Grand Challenge Summit (UK)  Week of Sept 22 University of Cambridge http://tinyurl.com/26jzzu5

Annotated Service Science On-Line Bibliography (WW) http://www.cob.sjsu.edu/ssme/refmenu.asp

Innovation in Large Service Systems (WW) http://www.cmu.edu/silicon-valley/ilss/

Hospitality 2.0 (WW) Service Design http://auroralahti.blogspot.com/2010/07/hospitality-20-intro-and-community.html

Trillion Dollar Transportation Challenge (US) Churchill Club talk http://tinyurl.com/2cgv38q

2010 State of the Future (WW) http://millennium-project.org/millennium/SOF2010-English.pdf

Reframers Unleash Innovation (WW) http://blogs.hbr.org/cs/2010/07/how_reframers_are_unleashing_a.html

Book:  Normann, Richard  (2001)  Reframing Business: When the Map Changes the Landscape. Wiley, Chichester, New Sussex

Agents at Your Service (MIT Press) http://web.media.mit.edu/~lieber/PBE/Your-Wish/

Systems Community of Inquiry (WW) http://syscoi.com/commons/

New Science Education Framework (US) http://www7.nationalacademies.org/bose/Standards_Framework_Homepage.html

Community of Academic Technology Staff (US) http://cats.cdl.edu/

CA State Employee Pay (US) http://www.sacbee.com/statepay/

Management Science for the Knowledge Economy (US) http://www.basex.com

IBM Almaden has Tandberg Telepresence (US) http://www.tandberg.com/telepresence/

Cisco acquired Tandberg (US, Sweden) http://www.cisco.com/en/US/solutions/ns669/ttg.html

My dream (WW) High QoS Connections to All the Universities in the World  http://www.nlr.net/telepresence-faq.php