Conferences: INFORMS, CACM, Forum on Service

INFORMS Service Science Section: Ralph Badinelli and others continue to encourage an excellent stream of conferences and papers.   I encourage everyone to check out the newsletters at the home website (

CACM July 2010: Communications of the ACM 53(7) has several interesting articles for service scientists, including:

(1) Mari Sako (Oxford University, UK) Outsourcing versus shared services, (2) Wei-Lun Chang, Soe-Tsyr Yuan, Carol W. Hsu (Taiwan) Creating the experience economy in e-commerce,(3) Gonzalo Génova (University of Madrid, Spain) Is computer science truly scientific?

2011 Naples Forum on Service. Mark your calendars, because this service research and practice event is on the island of Capri June 14-17, 2011… you have to catch the jet boat in Naples, Italy though.  Evert Gummesson (University of Stockholm, Sweden) and Francesco Polese (U Cassino, Italy) and Cristina Mele (U Naples, Italy) are the organizers.   (

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