CFA – Frontiers in Service (Deadline Feb 1)

Frontiers in Service Conference 2018

NOTE!! Deadline for abstracts is February 1, 2018

2018 Frontiers in Service Conference 

Call for Abstracts

The Frontiers in Service Conference is the world’s leading annual conference on service research. It is co-sponsored annually by the AMA Service SIG and the INFORMS Service Science Section.

In 2018, the 27th Annual Frontiers in Service Conference will be hosted by Texas State University in Austin, Texas, September 6-9, 2018. The main conference sessions and events will occur within the Hilton Austin Hotel, which is just one block away from Austin’s famed 6th Street Entertainment District.

The 2018 Frontiers in Service Conference will explore a wide variety of service topics, including service marketing, service management, service operations, service design, service engineering, service science, and service IT.

You are invited, as a service academic or practitioner, to submit a 450-word abstract ( for possible presentation at the conference. The Frontiers in Service Conference routinely attracts submissions from over 40 countries.

Case studies by business practitioners are encouraged, and a “Best Practitioner Presentation” will be awarded at the conference.

The average number of attendees is around 300 scholars and practitioners. Fewer than half of the submitted abstracts are accepted for presentations.

Abstracts may focus on any service topic, including (but not limited to) the topics below:

Analytics and Service

Big Data and Service

Customer Relationship Management

Digital Service & Collaborative Economy

E-Service & E-Government

Healthcare Service

Internet of Everything and Service

IT as a Service

Public Sector Service

Service Design

Service Operations

Service Management

Service Marketing

Service Engineering

Service Productivity

Service Innovation


Service Science

Service at the “Bottom of the Pyramid”

Social Networks and Service

Smart Service Systems

Technology-based Service (Apps)

Theoretical Perspectives on Service

Transformative Service Research

For more information, please contact us at

Website –
Raymond P. Fisk
Professor and Chair
Department of Marketing
McCoy College of Business Administration
Texas State University
601 University Drive
San Marcos, Texas 78666
Work Phone: (512) 245-9614
Work Fax: (512) 245-7475
Cell Phone: (512) 618-0985
Private E-Mail:
Skype Name: rayfisk

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