1st International Conference on Services in Emerging Markets (http://www.isb.edu/ICSEM2010/) Date: September 23-24, 2010; Venue: Indian School of Business, Gachibowli, Hyderabad

Call for Papers

1st International Conference on Services in Emerging Markets (http://www.isb.edu/ICSEM2010/)
Date: September 23-24, 2010; Venue: Indian School of Business, Gachibowli, Hyderabad

Under the auspices of the SRII (http://thesrii.org) India Chapter


Growth in the services economy worldwide has created a need for a discipline called Service Science. Service Science is the systematic study of service systems which are networks of resources (people and technology) that deliver services. This conference will help to drive innovation in various aspects of services including design, productivity, quality and scalability. By its nature, Service Science is multi-disciplinary research that integrates aspects of established fields like computer science, operations research, industrial engineering, business strategy, social and cognitive sciences, and legal sciences.

Services from, and services to emerging markets, has attracted attention from industry, government and academics around the world. In this conference, we will focus on aspects of fundamental Service Science and their application to services delivered from and to emerging markets, with emphasis on services to people of limited means, and services delivered by a workforce situated in areas with a low cost of labor.

The objective of this conference is to provide a venue for international community including academics, government. NGOs, and industry to present, demonstrate and discuss the latest ideas about the Services Innovations which are driving the government and industry in delivering the services. This will also give an opportunity for the community to discuss and debate the state and the evolution of the Services in Emerging Markets. The technical programme for the two-day conference will include refereed papers and case study presentations, plenary talks, panels, and tutorial sessions.

Submissions to the research track should present original results and describe substantial new work. Research track submissions can be up to 8 pages in length in IEEE format
(http://www.ieee.org/publications_standards/publications/periodicals/index.html). We will not accept any paper which, at the time of submission, is under review for, or has already been published or accepted for publication in a journal or another conference. Case studies related to service innovation, the role of technology in enhancing service delivery, and innovative adoption of technology for offering new services will also be considered for presentation and publication. These case studies would also need to follow the template provided for submission of papers, but will be judged on their clarity of description of a service experience, and its potential for generating research and innovative ideas from conference participants. We also invite proposals for panel discussions and tutorials. Submission can be made at https://www.easychair.org/login.cgi?conf=icsem20100.

The topics of the conference include, but are not limited to:

Service Science Foundation’s: Service Management, Operations & Marketing; Service Design, Engineering and Systems; Service Planning & Execution; Service Economics; Service Delivery platforms and architectures; Applications of OR, Control, Performance Analysis & Machine Learning in the above topics

Vertical Application areas: Healthcare, Education, Telecom, Tourism, Homeland Security, IT Services, Banking and Micro-finance

Horizontal Application areas: Services for BOP; Mobile Technologies for Service Delivery; Service Knowledge Management and Experience Management in Service Delivery; Automation of Service Delivery Processes; Contact Center Technologies; Disaster Recovery and Resiliency in Service Delivery; Cloud Technologies for Services

Important Dates:

Refereed Papers:
Submission deadline: June 8, 2010
Notification date: August 7, 2010
Camera Ready: August 31, 2010

Tutorials & Panels: Submission deadline: June 15, 2010.

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Program Committee:

Ram        Akella        UC SC                USA
Rama        Akkiraju    IBM                USA
Sunil        Arvindam    SAP Research            India
Ralph        Badinelli    Virginia Tech.            USA
Indrajit        Bhattacharya    IIHMR                India
Mary Jo    Bitner        Arizona State            USA
Yannis        Charalabidis    NTUA                Greece
S        Chelliah    SRM University            India
Joseph        Davis        Sydney University        Australia
Goutam        Dutta        IIMAHD                India
Hisham        El-Shishiny    IBM                Egypt
James        Fang        ITRI                Taiwan
Sew Bun    Foong        IBM                Singapore
Aditya        Ghose        University of Wollongong    Australia
Robert        Glushko    University of California        USA
Alan        Hartman    IBM                India (Program Co-chair)
Anshu        Jain        IBM                India
Mithileshwar    Jha        IIM-B                India (Program Co-chair)
Atreyi        Kankanhalli    NUS                Singapore
Holger        Kett        Fraunhofer Institute        Germany
Roger        Killian-Kehr    SAP Research            Germany
Yong Jin    Kim        Sogang University        Korea
Krishna        Kumammuru    IBM                India
Eldon Y.    Li        National Chengchi U.        Taiwan
Linda        Macaulay    Manchester            UK
Parastoo     Mohagheghi     SINTEF            Norway
Sudarshan    Murthy        Wipro                India
Girija        Narlikar        Alacatel-Lucent            India
Rajiv        Narvekar    Infosys                India
Balaji        Parasarathy    IIM-B                India
Shrikant    Parikh        SPJIMR            India
Gopal        Pingali        IBM                India
Claudio        Pinhanez    IBM                Brazil
Nithya        Rajamani    IBM                India
Roy        Rajkumar    Cranfield University        UK
Neerja        Raman        Stanford            USA
Jay        Ramanathan    Ohio State            USA
Siddhartha    Sengupta    TCS                India
Essam        Shehab        Cranfield University        UK
George        Spanoudakis    City University            UK
Ananth        Srinivasan    University of Auckland        New Zealand
Hock Hai    Teo        NUS                Singapore
Willem-Jan    van den Heuvel    Tilburg University        Netherlands

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Service Innovation Challenge
The ICSEM – SERVICE INNOVATION CHALLENGE:

Technology to the forefront innovation in services for emerging markets.

·         Were you in a hospital recently and thought you could make
a much better system to manage how you are treated?
·         Were you at a traffic light and thought how the
transportation system of the country could greatly benefit by your
innovation?
·         Were you in a bank recently thinking about the algorithm to
optimize the very queue you are standing in?

If you happen to relate to the above sentiments, then this challenge is for
you.

We deal with services in one form or another every day: Civic services such
as water supply, electricity, and public transportation; healthcare,
education, hotels, restaurant, and telephones. All these are services and
all these services (and others) can benefit from innovation, and you might
have an innovation that makes a difference.

The challenge is pretty straightforward: Pick any service you like, or
invent a new service, and demonstrate how you can use technology to bring
value to the masses. The challenge will involve showcasing technological
and scientific innovations and their use in improving services.
“Technology” is not limited to computer science or information technology;
it includes any scientific and engineering discipline such as like biology,
chemistry, mechanical engineering, and civil engineering. In fact, we
encourage students to team with students from other disciplines to
facilitate new ideas and fresh thinking.

Participating in the challenge is pretty easy: First form a team of no more
than four students, submit a one page abstract of the problem you want to
solve and a description of the innovative solution you have by May 28.
Short-listed proposals will enter the next phase of implementing a proof of
concept of the proposed solution. Reviews by teleconference of the short
listed proposals will be held in the week of July 26-30. Finalists will be
invited to participate in the conference on September 23-24, when the
winner(s) will be announced. Entries will be evaluated by a jury on various
aspects such as novelty, innovation, technology quotient, and the relevance
of the solution to emerging-market services.

All teams submitting an entry will be invited to discuss their
work during a challenge workshop. The top 3 teams will be invited to
demonstrate their innovation during the SRII conference at Hyderabad.

Important Dates:
Abstract submission deadline: May 28, 2010
Notification of shortlisted abstracts:  June 21, 2010
Intermediate review period: July 26-30, 2010
Final submission deadline: August 21, 2010
Announcement of finalists: September 1, 2010
Presentation of awards: September 23-24, 2010

Facebook: http://www.facebook.com/pages/ICSEM10SIC/113402395358244?v=info

Twitter: http://twitter.com/icsem10sic

Orkut: http://www.orkut.co.in/Main#Community?cmm=100913617

CFP: http://www.isb.edu/ICSEM2010/File/CallforPapers.pdf
Innovation Challenge: http://www.isb.edu/ICSEM2010/File/ICSEM10SIC.pdf

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