Serviceology: ICServ2013 (Tokyo October)


The First International Conference Of Serviceology ( ICServ2013 )
National institute of Advanced Industrial Science and Technology (AIST), Tokyo, Japan
October 16-18, 2013

Important Dates:
April 30 : Abstract submission deadline (Extended)
May 13 : Full paper and Short paper submission deadline
July 1: Notification of acceptance
July 16 : Camera Ready paper due
July 20: Early Registration deadline;

October 7: On-line Registration deadline
October 16-18: Conference

Dear Sir/Madam,

We are pleased to invite you to submit abstracts and papers as your
great contribution to the first international conference of
Serviceology ( ICServ2013 ) that will be held by the Society for
Serviceology in AIST, Tokyo, Japan, October 16-18, 2013.

The main goal of this conference is to provide opportunities for the
researchers from academia and industry to share the latest
technologies, methodologies, and case studies toward co-creation of
services in a sustainable society.

– About the Society for Serviceology
Services are key activities with the globalization of economy and also
underlie quality of life of local people. The Society for Serviceology
explores scientific systematization of services and promotes
technological developments for solutions of industrial issues. It also
aims at providing collaborative opportunity among the experts in
business and in various research fields on services. This society was
established on Oct. 1, 2012 in Japan.

– Topics
Data assimilation & human modeling
Enhancing Service Analysis and Testing with VR/AR/MR
Healthcare services
Mechanism design for services
Psychological aspects & neuromarketing
Product Service System (PSS)
Public & urban services
Regional development & policymaking
Service economy and productivity
Service innovation and design
Service management & marketing
Service robotics
Service theory
Tourism & hospitality

General Chair: M. Mochimaru (AIST, Japan)

General Co-Chair: T. Murakami (RIfIS, Japan)

Program Chair: K. Ueda (AIST, Univ. of Tokyo, Japan)

Program Co-chair: T. Takenaka (AIST, Japan)
Publication Chair: K. Kimita (Tokyo Univ. of Science)
Financial Chair: I. Noda (AIST, Japan)
Local Chair: T. Nishimura (AIST, Japan)
– Paper types and the submission process
ICServ2013 calls for full papers presenting interesting recent results or novel ideas on service researches.  At the same time, the conference calls for short papers presenting interesting and exciting recent results including case studies, work in progress or novel ideas on businesses. All authors must submit the abstract (100-300 words) of their paper by April 30. Then all authors must submit full and short papers by May 13 using each template for full or short paper.

– Publications
Accepted full papers and short papers will be published on a
single-volume conference PDF file. In addition, the selected full
papers will be published by Springer as a book series.

For further information, please read the attached call for papers or
access the following website.

We hope to welcome you in Tokyo, Japan in October, 2013!
If you have any question, please don’t hesitate contacting me, or
e-mail to

Takeshi Takenaka, Ph.D.
National institute of Advanced Industrial Science and Technology
Center for service research
2-41-6 Aomi Koto-ku Tokyo, 135-0064
TEL: +81-3-3599-8964

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