The Well-Read Service Scientist

Here are over three hundred references that the well-read service scientist should be aware of…

Category 1: Required (68)

Category 2: Recommended (42)

Category 3: Review (85),

Category 4: Relevant (76)

Category 5: Receive (44)


Category 1: Required (68)

Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10.627

Chesbrough, H., & Spohrer, J. (2006). A research manifesto for services science. Communications of the ACM, 49(7), 35-40.

Schneider, B., & Bowen, D. E. (2010). Winning the service game. Handbook of Service Science, 31-59.

Spohrer, J., Maglio, P. P., Bailey, J., & Gruhl, D. (2007). Steps toward a science of service systems. Computer, 40(1), 71-77.

Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European management journal, 26(3), 145-152.

Baines, T. S., Lightfoot, H. W., Evans, S., Neely, A., Greenough, R., Peppard, J., … & Wilson, H. (2007). State-of-the-art in product-service systems. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 221(10), 1543-1552.

Westman, W. E. (1977). How much are natures services worth. Science, 197, 960-964.


Maglio, P. P., Srinivasan, S., Kreulen, J. T., & Spohrer, J. (2006). Service systems, service scientists, SSME, and innovation. Communications of the ACM, 49(7), 81-85.

Carpenter, Stephen R., Harold A. Mooney, John Agard, Doris Capistrano, Ruth S. DeFries, Sandra Diaz, Thomas Dietz et al. (2009) “Science for managing ecosystem services: Beyond the Millennium Ecosystem Assessment.” Proceedings of the National Academy of Sciences 106, no. 5 (2009): 1305-1312.

Maglio, P. P., & Spohrer, J. (2008). Fundamentals of service science. Journal of the Academy of Marketing Science, 36(1), 18-20.

Larson, R. C. (1975). Approximating the performance of urban emergency service systems. Operations Research, 23(5), 845-868.

Spohrer, J., & Maglio, P. P. (2008). The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value. Production and operations management, 17(3), 238-246.

Lusch, R. F., Vargo, S. L., & Wessels, G. (2008). Toward a conceptual foundation for service science: Contributions from service-dominant logic. IBM Systems Journal, 47(1), 5-14.

Alter, S. (2008). Service system fundamentals: Work system, value chain, and life cycle. IBM Systems Journal, 47(1), 71-85.

Spohrer, J., Vargo, S. L., Caswell, N., & Maglio, P. P. (2008, January). The service system is the basic abstraction of service science. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 104-104). IEEE.

Salzman, J., Thompson Jr, B. H., & Daily, G. C. (2001). Protecting ecosystem services: Science, economics, and law. Stan. Envtl. LJ, 20, 309.

Ostrom, A. L., Bitner, M. J., Brown, S. W., Burkhard, K. A., Goul, M., Smith-Daniels, V., … & Rabinovich, E. (2010). Moving forward and making a difference: Research priorities for the science of service. Journal of Service Research, 13(1), 4-36.

Basole, R. C., & Rouse, W. B. (2008). Complexity of service value networks: conceptualization and empirical investigation. IBM Systems Journal, 47(1), 53-70.

Bryson, J. R., & Daniels, P. W. (2010). Service worlds. Handbook of Service Science, 79-104.

Bicheno, J. (2008). The lean toolbox for service systems. PICSIE books.

Demirkan, H., Kauffman, R. J., Vayghan, J. A., Fill, H. G., Karagiannis, D., & Maglio, P. P. (2009). Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electronic Commerce Research and Applications, 7(4), 356-376.

Neely, A. (2008). Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1(2), 103-118.

Tien, J. M., & Berg, D. (2003). A case for service systems engineering. Journal of Systems Science and Systems Engineering, 12(1), 13-38.

Roy, R. (2000). Sustainable product-service systems. Futures, 32(3), 289-299.

Baines, T. S., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009). The servitization of manufacturing: a review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20(5), 547-567.114 Spohrer, J., & Riecken, D. (2006). Services science. Communications of the ACM, 49(7).

Rust, R. T., & Miu, C. (2006). What academic research tells us about service. Communications of the ACM, 49(7), 49-54.

Paulson, L. D. (2006). Services science: a new field for today’s economy. Computer, 39(8), 18-21.

Rouse, W. B., & Baba, M. L. (2006). Enterprise transformation. Communications of the ACM, 49(7), 66-72.

Bitner, M. J., & Brown, S. W. (2006). The evolution and discovery of services science in business schools. Communications of the ACM, 49(7), 73-78.

Maglio, P. P., Vargo, S. L., Caswell, N., & Spohrer, J. (2009). The service system is the basic abstraction of service science. Information Systems and e-business Management, 7(4), 395-406.

Vargo, S. L., & Akaka, M. A. (2009). Service-dominant logic as a foundation for service science: Clarifications. Service Science, 1(1), 32-41.

Vargo, S. L., & Lusch, R. F. (2011). It’s all B2B… and beyond: Toward a systems perspective of the market. Industrial Marketing Management, 40(2), 181-187.

Alter, S. (2008). Defining information systems as work systems: implications for the IS field. European Journal of Information Systems, 17(5), 448-469.

Sheth, A., Verma, K., & Gomadam, K. (2006). Semantics to energize the full services spectrum. Communications of the ACM, 49(7), 55-61.

Randolph, F., Blasinsky, M., Leginski, W., Parker, L. B., & Goldman, H. H. (1997). Creating integrated service systems for homeless persons with mental illness: the ACCESS Program. Access to Community Care and Effective Services and Supports. Psychiatric services (Washington, DC), 48(3), 369.

Sheehan, J. (2006). Understanding service sector innovation. Communications of the ACM, 49(7), 42-47.

Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). Expanding understanding of service exchange and value co-creation: a social construction approach. Journal of the Academy of Marketing Science, 39(2), 327-339.

Spring, M., & Araujo, L. (2009). Service, services and products: rethinking operations strategy. International Journal of Operations & Production Management, 29(5), 444-467.

Hwang, Y., & Kim, D. J. (2007). Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust. Decision Support Systems, 43(3), 746-760.

Bardhan, I. R., Demirkan, H., Kannan, P. K., Kauffman, R. J., & Sougstad, R. (2010). An interdisciplinary perspective on IT services management and service science. Journal of Management Information Systems, 26(4), 13-64.

Patrício, L., Fisk, R. P., & e Cunha, J. F. (2008). Designing Multi-Interface Service Experiences The Service Experience Blueprint. Journal of Service Research, 10(4), 318-334.

Zhao, J. L., Tanniru, M., & Zhang, L. J. (2007). Services computing as the foundation of enterprise agility: Overview of recent advances and introduction to the special issue. Information Systems Frontiers, 9(1), 1-8.

Droege, H., Hildebrand, D., & Forcada, M. A. H. (2009). Innovation in services: present findings, and future pathways. Journal of Service Management, 20(2), 131-155.

Ferrario, R., & Guarino, N. (2009). Towards an ontological foundation for services science. Future Internet–FIS 2008, 152-169.

Spohrer, J. C., Demirkan, H., & Krishna, V. (2011). Service and Science. The Science of Service Systems, 325-358.

Gummesson, E., & Polese, F. (2009). B2B is not an island!. Journal of Business & Industrial Marketing, 24(5/6), 337-350.

Ng, I. C., Maull, R., & Yip, N. (2009). Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. European Management Journal, 27(6), 377-387.

Shneiderman, B. (2007). Viewpoint-Web Science: A Provocative Invitation to Computer Science. Communications of the ACM-Association for Computing Machinery-CACM, 50(6), 25-27.

Spohrer, J., & Kwan, S. K. (2009). Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline-Outline & References. International Journal of Information Systems in the Service Sector (IJISSS), 1(3), 1-31.

Bitner, M. J., & Brown, S. W. (2008). The service imperative. Business Horizons, 51(1), 39-46.

Baines, T., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., & Swink, M. (2009). Towards an operations strategy for product-centric servitization. International Journal of Operations & Production Management, 29(5), 494-519.

Glushko, R. J. (2008). Designing a service science discipline with discipline. IBM systems journal, 47(1), 15-27.

Abe, T. (2005). What is service science. In FRI Research Report No. 246, Fujitsu Research Institute.

Kazman, R., & Chen, H. M. (2009). The metropolis model a new logic for development of crowdsourced systems. Communications of the ACM, 52(7), 76-84.

Chen, H. M. (2008, January). Towards service engineering: service orientation and business-IT alignment. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 114-114). IEEE.

Paton, R. A., & McLaughlin, S. (2008). Services innovation:: Knowledge transfer and the supply chain. European Management Journal, 26(2), 77-83.

Baines, T., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., & Swink, M. (2009). Towards an operations strategy for product-centric servitization. International Journal of Operations & Production Management, 29(5), 494-519.

Metters, R., & Marucheck, A. (2007). Service Management—Academic Issues and Scholarly Reflections from Operations Management Researchers*. Decision Sciences, 38(2), 195-214.

Oliveira, P., & von Hippel, E. (2011). Users as service innovators: The case of banking services. Research Policy, 40(6), 806-818.

Spohrer, J., & Maglio, P. P. (2009). Service science: Toward a smarter planet. Introduction to service engineering, 3-30.

Wolfert, J., Verdouw, C. N., Verloop, C. M., & Beulens, A. J. M. (2010). Organizing information integration in agri-food—A method based on a service-oriented architecture and living lab approach. Computers and electronics in agriculture, 70(2), 389-405.

Spohrer, J., Anderson, L., Pass, N., & Ager, T. (2008). Service science and service-dominant logic. In Otago Forum (Vol. 2, pp. 4-18).

Sakao, T., Shimomura, Y., Sundin, E., & Comstock, M. (2009). Modeling design objects in CAD system for Service/Product Engineering. Computer-Aided Design, 41(3), 197-213.

Barile, S., & Polese, F. (2010). Smart service systems and viable service systems: Applying systems theory to service science. Service Science, 2(1-2), 21-40.

Hefley, B., & Murphy, W. (Eds.). (2008). Service science, management and engineering: education for the 21st century. Springer.

Galup, S. D., Dattero, R., Quan, J. J., & Conger, S. (2009). An overview of IT service management. Communications of the ACM, 52(5), 124-127.

Wolfensberger, W., & Nirje, B. (1972). The principle of normalization in human services.

Luenberger, D. G. (2012). Investment science. OUP Catalogue.


Category 2: Recommended (42)

Kuniavsky, M. (2010). Smart Things: Ubiquitous Computing User Experience Design: Ubiquitous Computing User Experience Design. Morgan Kaufmann.

Roco, M. C. (2006). Science and technology integration for increased human potential and societal outcomes. Annals of the New York Academy of Sciences, 1013(1), 1-16.

Arnould, E. J. (2008). Service-dominant logic and resource theory. Journal of the Academy of Marketing Science, 36(1), 21-24.

Miles, I. (2007). Research and development (R&D) beyond manufacturing: the strange case of services R&D. R&D Management, 37(3), 249-268.

Roco, M. C. (2008). Possibilities for global governance of converging technologies. Journal of Nanoparticle Research, 10(1), 11-29.

Gummesson, E., Lusch, R. F., & Vargo, S. L. (2010). Transitioning from service management to service-dominant logic: Observations and recommendations. International Journal of Quality and Service Sciences, 2(1), 8-22.

Trkman, P., McCormack, K., De Oliveira, M. P. V., & Ladeira, M. B. (2010). The impact of business analytics on supply chain performance. Decision Support Systems, 49(3), 318-327.

Mathiassen, L., & Sørensen, C. (2008). Towards a theory of organizational information services. Journal of Information Technology, 23(4), 313-329.

Larson, R. C. (2008). Service science: At the intersection of management, social, and engineering sciences. IBM systems journal, 47(1), 41-51.

Roels, G., Karmarkar, U. S., & Carr, S. (2010). Contracting for collaborative services. Management Science, 56(5), 849-863.

Davies, J., Lytras, M., & Sheth, A. P. (2007). Guest Editors’ Introduction: Semantic-Web-Based Knowledge Management. Internet Computing, IEEE, 11(5), 14-16.

Galup, S., Quan, J. J., Dattero, R., & Conger, S. (2007, April). Information technology service management: an emerging area for academic research and pedagogical development. In Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce (pp. 46-52). ACM.

Winniford, D. M., Conger, S., & Erickson-Harris, L. (2009). Confusion in the ranks: IT service management practice and terminology. Information Systems Management, 26(2), 153-163.

Shimomura, Y., Hara, T., & Arai, T. (2009). A unified representation scheme for effective PSS development. CIRP Annals-Manufacturing Technology, 58(1), 379-382.

Bitner, M. J., Brown, S. W., Goul, M., & Urban, S. (2008). Services science journey: foundations, progress, and challenges. Service science, management and engineering education for the 21st century, 227-233.

Buhl, H. U., Heinrich, B., Henneberger, M., & Krammer, A. (2008). Service science. Wirtschaftsinformatik, 50(1), 60-65.

Dietrich, B. (2006). Resource planning for business services. Communications of the ACM, 49(7), 62-64.

Qiu, R. G. (2009). Computational thinking of service systems: Dynamics and adaptiveness modeling. Service Science, 1(1), 42-55.

Maglio, P. P., Kieliszewski, C. A., & Spohrer, J. C. (Eds.). (2010). Handbook of service science. Springer.

Dorn, J., Grun, C., Werthner, H., & Zapletal, M. (2007, January). A survey of B2B methodologies and technologies: From business models towards deployment artifacts. In System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on (pp. 143a-143a). IEEE.

Bitsaki, M., Danylevych, O., Van Den Heuvel, W. J., Koutras, G., Leymann, F., Mancioppi, M., … & Papazoglou, M. (2008). An architecture for managing the lifecycle of business goals for partners in a service network. Towards a Service-Based Internet, 196-207.

Becker, J., Beverungen, D. F., & Knackstedt, R. (2010). The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages. Information Systems and E-Business Management, 8(1), 33-66.

Barile, S., & Polese, F. (2010). Linking the viable system and many-to-many network approaches to service-dominant logic and service science. International Journal of Quality and Service Sciences, 2(1), 23-42.

Becker, J., Beverungen, D. F., & Knackstedt, R. (2010). The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages. Information Systems and E-Business Management, 8(1), 33-66.

Michel, S., Bowen, D., & Johnston, R. (2009). Why service recovery fails: Tensions among customer, employee, and process perspectives. Journal of Service Management, 20(3), 253-273.

Weigand, H., Johannesson, P., Andersson, B., & Bergholtz, M. (2009). Value-based service modeling and design: Toward a unified view of services. In Advanced Information Systems Engineering (pp. 410-424). Springer Berlin/Heidelberg.

Gummesson, E. (2008). Customer centricity: reality or a wild goose chase?. European Business Review, 20(4), 315-330.

Alter, S. (2010). Viewing systems as services: a fresh approach in the IS field. Communications of the association for information systems, 26(1).

Ueda, K., Takenaka, T., Váncza, J., & Monostori, L. (2009). Value creation and decision-making in sustainable society. CIRP Annals-Manufacturing Technology, 58(2), 681-700.

Smith, J. S., Karwan, K. R., & Markland, R. E. (2007). A note on the growth of research in service operations management. Production and Operations Management, 16(6), 780-790.

Hofacker, C. F., Goldsmith, R. E., Bridges, E., & Swilley, E. (2007). E-services: a synthesis and research agenda. Journal of Value Chain Management, 1(1/2), 14-44.

Harmon, R., Demirkan, H., Hefley, B., & Auseklis, N. (2009, January). Pricing strategies for information technology services: a value-based approach. In System Sciences, 2009. HICSS’09. 42nd Hawaii International Conference on (pp. 1-10). IEEE.

Marchionini, G. (2008). Human–information interaction research and development. Library & information science research, 30(3), 165-174.

Landrum, H., Prybutok, V., Zhang, X., & Peak, D. (2009). Measuring IS system service quality with SERVQUAL: Users’ perceptions of relative importance of the five SERVPERF dimensions. Informing Science: the International Journal of an Emerging Transdiscipline, 12, 17-35.

Ramasubbu, N., Mithas, S., & Krishnan, M. S. (2008). High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services. Decision Support Systems, 44(2), 509-523.

Ng, I., Maull, R., & Smith, L. (2011). Embedding the new discipline of service science. The Science of Service Systems, 13-35.

Vargo, S. L., Lusch, R. F., & Akaka, M. A. (2010). Advancing Service Science with Service-Dominant Logic. Handbook of Service Science, 133-156.

Kim, H. M., Lyons, K., & Cunningham, M. A. (2008, January). Towards a framework for evaluating immersive business models: evaluating service innovations in Second Life. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 110-110). IEEE.

KauffMaN, R. J., & Sougstad, R. (2008). Risk management of contract portfolios in IT services: the profit-at-risk approach. Journal of Management Information Systems, 25(1), 17-48.

Spohrer, J. C., & Maglio, P. P. (2010). Toward a Science of Service Systems. Handbook of Service Science, 157-194.

Hsu, C. (2009). Service science: design for scaling and transformation. Service Science, World Scientific, Singapore.

Mele, C., & Polese, F. (2011). Key dimensions of service systems in value-creating networks. The Science of Service Systems, 37-59.


Category 3: Relevant (85)

Cai, H., Chung, J. Y., & Su, H. (2008). Relooking at services science and services innovation. Service Oriented Computing and Applications, 2(1), 1-14.

Davis, M. M., & Berdrow, I. (2008). Service science: Catalyst for change in business school curricula. IBM Systems Journal, 47(1), 29-39.

Janssen, M., Joha, A., & Zuurmond, A. (2009). Simulation and animation for adopting shared services: Evaluating and comparing alternative arrangements. Government Information Quarterly, 26(1), 15-24.

Katzan, H. (2011). Foundations of service science concepts and facilities. Journal of Service Science (JSS), 1(1), 1-22.

Plé, L., & Cáceres, R. C. (2010). Not always co-creation: introducing interactional co-destruction of value in service-dominant logic. Journal of Services Marketing, 24(6), 430-437.

Sampson, S. E. (2010). The Unified Service Theory. Handbook of Service Science, 107-131.

Mohammed, A. B., Altmann, J., & Hwang, J. (2010). Cloud computing value chains: Understanding businesses and value creation in the cloud. Economic Models and Algorithms for Distributed Systems, 187-208.

Glushko, R. J., & Tabas, L. (2009). Designing service systems by bridging the “front stage” and “back stage”. Information Systems and E-Business Management, 7(4), 407-427.

Ford, R. C., & Bowen, D. E. (2008). A service-dominant logic for management education: It’s time. Academy of management learning & education, 7(2), 224-243.

Ricketts, J. A. (2007). Reaching the goal: how managers improve a services business using Goldratt’s theory of constraints. Ibm Press.

Spohrer, J., Golinelli, G. M., Piciocchi, P., & Bassano, C. (2010). An integrated SS-VSA analysis of changing job roles. Service Science, 2(1-2), 1-20.

Spohrer, J. (2008). Services sciences, management, and engineering (SSME) and its relation to academic disciplines. Services Science, 11-40.

Hopp, W. J., Iravani, S. M., & Liu, F. (2009). Managing White‐Collar Work: An Operations‐Oriented Survey. Production and Operations Management, 18(1), 1-32.

Weissenberger-Eibl, M., & Koch, D. J. (2007). Importance of industrial services and service innovations. Journal of Management & Organization, 13(2), 88-101.

Blomberg, J. (2008). Negotiating meaning of shared information in service system encounters. European Management Journal, 26(4), 213-222.

Barrett, M., & Davidson, E. (2008). Exploring the diversity of service worlds in the service economy. Information Technology in the Service Economy: Challenges and Possibilities for the 21 st Century, 1-10.

Scheithauer, G., Augustin, S., & Wirtz, G. (2009). Describing Services for Service Ecosystems. In Service-Oriented Computing–ICSOC 2008 Workshops (pp. 242-255). Springer Berlin/Heidelberg.

Danylevych, O., Karastoyanova, D., & Leymann, F. (2010). Service networks modelling: An soa & bpm standpoint. Journal of Universal Computer Science, 16(13), 1668-1693.

Harmon, R., Demirkan, H., Auseklis, N., & Reinoso, M. (2010, January). From green computing to sustainable IT: Developing a sustainable service orientation. In System Sciences (HICSS), 2010 43rd Hawaii International Conference on (pp. 1-10). IEEE.

Mueller, B., Viering, G., Legner, C., & Riempp, G. (2010). Understanding the economic potential of service-oriented architecture. Journal of Management Information Systems, 26(4), 145-180.

Barile, S., & Polese, F. (2009, June). Service Dominant Logic and Service Science: a contribute deriving from network theories. In E., GUMMESSON, C., MELE, F., POLESE (eds), The 2009 Naples Forum on Service: Service Science, SD logic and network theory”, Giannini, Napoli.

Glushko, R. J. (2010). Seven contexts for service system design. Handbook of service science, 219-249.

Buell, R. W., Campbell, D., & Frei, F. X. (2010). Are Self‐Service Customers Satisfied or Stuck?. Production and Operations Management, 19(6), 679-697.

Hara, T., Arai, T., & Shimomura, Y. (2009). A CAD system for service innovation: integrated representation of function, service activity, and product behaviour. Journal of Engineering Design, 20(4), 367-388.

Abe, T. (2005). The development of service science. Japanese Economy, 33(3), 55-74.

Qiu, R. G., Fang, Z., Shen, H., & Yu, M. (2007). Editorial: towards service science, engineering and practice. International Journal of Services Operations and Informatics, 2(2), 103-113.

Tai, S., Desai, N., & Mazzoleni, P. (2006, November). Service communities: applications and middleware. In Proceedings of the 6th international workshop on Software engineering and middleware (pp. 17-22). ACM.

Hsu, C., & Spohrer, J. C. (2009). Improving service quality and productivity: exploring the digital connections scaling model. International Journal of Services Technology and Management, 11(3), 272-292.

Xu, X., Mo, T., & Wang, Z. (2007). SMDA: a service model driven architecture. Enterprise Interoperability II, 291-302.

Spohrer, J. (2009). Editorial Column—Welcome to Our Declaration of Interdependence. Service Science, 1(1), i-ii.

Love, J. H., Roper, S., & Bryson, J. R. (2011). Openness, knowledge, innovation and growth in UK business services. Research Policy, 40(10), 1438-1452.

Feldman, S. I., Nathan, K. S., Li, T., Hidaka, K., & Schulze, C. (2006). The clarion call for modern services: China, Japan, Europe, and the US. Communications of the ACM, 49(7), 86-87.

Zambonelli, F., & Viroli, M. (2011). A survey on nature-inspired metaphors for pervasive service ecosystems. International Journal of Pervasive Computing and Communications, 7(3), 186-204.

Piccoli, G. (2008). Information Technology in Hotel Management A Framework for Evaluating the Sustainability of IT-Dependent Competitive Advantage. Cornell Hospitality Quarterly, 49(3), 282-296.

Heskett, J. L., & Sasser, W. E. (2010). The service profit chain. Handbook of Service Science, 19-29.

Choudaha, R. (2009). Competency-based curriculum for a master’s program in Service Science, Management and Engineering (SSME)| An online Delphi study (Doctoral dissertation, UNIVERSITY OF DENVER).

Saviano, M., Bassano, C., & Calabrese, M. (2010). A VSA-SS Approach to Healthcare Service Systems: The Triple Target of Efficiency, Effectiveness and Sustainability. Service Science, 2(1-2), 41-61.

Alter, S. (2008). Service system innovation. Information Technology in the Service Economy: Challenges and Possibilities for the 21 st Century, 61-80.

Roco, M. C. (2007). Progress in governance of converging technologies integrated from the nanoscale. Annals of the New York Academy of Sciences, 1093(1), 1-23.

Chen, H. M., Kazman, R., & Perry, O. (2010). From software architecture analysis to service engineering: An empirical study of methodology development for enterprise soa implementation. Services Computing, IEEE Transactions on, 3(2), 145-160.

Godsiff, P. (2010). Service systems and requisite variety. Service Science, 2(1-2), 92-101.

Riedl, C., Böhmann, T., Rosemann, M., & Krcmar, H. (2008, August). Quality aspects in service ecosystems: areas for exploitation and exploration. In Proceedings of the 10th international conference on Electronic commerce (p. 19). ACM.

Zomerdijk, L. G., & Voss, C. A. (2011). NSD Processes and Practices in Experiential Services*. Journal of Product Innovation Management, 28(1), 63-80.

Su, N., Akkiraju, R., Nayak, N., & Goodwin, R. (2009). Shared services transformation: Conceptualization and valuation from the perspective of real options. Decision Sciences, 40(3), 381-402.

Pinhanez, C. (2008, January). Service systems as customer-intensive systems and its implications for service science and engineering. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 117-117). IEEE.

Badinelli, R. (2010). A stochastic model of resource allocation for service systems. Service Science, 2(1-2), 76-91.

Stanicek, Z., & Winkler, M. (2010). Service systems through the prism of conceptual modeling. Service Science, 2(1-2), 112-125.

Shaofu, L. Z. D. (2008). Services Science, Management and Engineering: An Emerging Research Field [J]. Chinese Journal of Management, 4, 025.

Stanicek, Z., & Winkler, M. (2010). Service systems through the prism of conceptual modeling. Service Science, 2(1-2), 112-125.

Chen, Y., Spohrer, J., & Lelescu, A. (2008, July). Three factors to sustainable service system excellence: A case study of service systems. In Services Computing, 2008. SCC’08. IEEE International Conference on (Vol. 2, pp. 119-126). IEEE.

Yan, J., Ye, K., Wang, H., & Hua, Z. (2010). Ontology of collaborative manufacturing: Alignment of service-oriented framework with service-dominant logic. Expert Systems with Applications, 37(3), 2222-2231.

Tallon, P. P. (2010). A Service Science Perspective on Strategic Choice, IT, and Performance in US Banking. Journal of Management Information Systems, 26(4), 219-252.

Zhao, J. L., Hsu, C., Jain, H. K., Spohrer, J. C., Tanniru, M., & Wang, H. J. (2008). ICIS 2007 Panel report: bridging service computing and service management: how MIS contributes to service orientation. Communications of the Association for Information Systems, 22(1), 22.

Barile, S., & Saviano, M. (2010). A new perspective of systems complexity in service science. Impresa, Ambiente, Management, 4(3), 375-414.

Apte, U., Maglaras, C., & Pinedo, M. (2008). Operations in the service industries: Introduction to the special issue. Production and Operations Management, 17(3), 235-237.

Wirtz, J., & Ehret, M. (2009). Creative restruction–how business services drive economic evolution. European Business Review, 21(4), 380-394.

Davis, M. M., Spohrer, J. C., & Maglio, P. P. (2011). Guest editorial: How technology is changing the design and delivery of services. Operations Management Research, 4(1), 1-5.

Hsu, C. (2009). Editorial Column—Service Science and Network Science. Service Science, 1(2), i-ii.

Qiu, R. G. (2007). Service science: scientific study of service systems. In Proceedings of the 17th International Conference on Flexible Automation and Intelligent Manufacturing (pp. 18-20).

Wang, Z., & Xu, X. (2008). Ontology-based service component model for interoperability of service systems. Enterprise Interoperability III, 367-380.

Kannan, P. K., & Proença, J. F. (2010). Design of service systems under variability: research issues. Information Systems and E-Business Management, 8(1), 1-11.

Kameoka, A., Nakamura, K., Fujuwara, T., & Kamada, N. (2006, July). IEEE Xplore. In Technology Management for the Global Future, 2006. PICMET 2006 (Vol. 4, pp. 1956-1961). IEEE.

Hosono, S., Kuno, A., Hasegawa, M., Hara, T., Shimomura, Y., & Arai, T. (2009, September). A Framework of Co-creating Business Values for IT Services. In Cloud Computing, 2009. CLOUD’09. IEEE International Conference on (pp. 167-174). IEEE.

Barile, S., Spohrer, J., & Polese, F. (2010). Editorial Column—System Thinking for Service Research Advances. Service Science, 2(1-2), i-iii.

Alter, S. (2009). Mapping the domain of service science. Proceedings of the Fifteenth Americas Confe- rence on Information Systems, San Francisco, California, August 6-9, 2009.

Liu, Z., & Du, S. (2008). Services Science, Management and Engineering: An Emerging Research Field. Chinese Journal of Management, 5(4), 607-615.

Vargo, S. L., & Lusch, R. F. (2008). A Service logic for service science. Service Science, Management and Engineering Education for the 21st Century, 83-88.

Ferrario, R., Guarino, N., Janiesch, C., Kiemes, T., Oberle, D., & Probst, F. (2011). Towards an ontological foundation of services science: The general service model. Wirtschaftsinformatik, Zurich, Switzerland February, 16-18.

Alter, S. (2011). Making a science of service systems practical: Seeking usefulness and understandability while avoiding unnecessary assumptions and restrictions. The Science of Service Systems, 61-72.

Wu, L. C., & Wu, L. H. (2010). Service engineering: an interdisciplinary framework. Journal of Computer Information Systems, 51(2), 14.

Wittern, E., & Zirpins, C. (2011). On the use of feature models for service design: the case of value representation. In Towards a Service-Based Internet. ServiceWave 2010 Workshops (pp. 110-118). Springer Berlin/Heidelberg.

Yurchyshyna, A., & Opprecht, W. (2010). Towards an Ontology-Based Approach for Creating Sustainable Services. Exploring Services Science, 136-149.

Nam, K., & Lee, N. H. (2010). Typology of service innovation from service-dominant logic perspective. Journal of Universal Computer Science, 16(13), 1761-1775.

Pinhanez, C. (2008, October). A service science perspective for interfaces of online service applications. In Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems (pp. 11-20). Sociedade Brasileira de Computação.

Le Dinh, T., & Pham Thi, T. T. (2010, September). A Conceptual Framework for Service Modelling in a Network of Service Systems. In Proceedings of 1st International Conference on Exploring Services Sciences–IESS (Vol. 1, pp. 192-206).

Janner, T., Schroth, C., & Schmid, B. (2008, July). Modelling service systems for collaborative innovation in the enterprise software industry-the st. gallen media reference model applied. In Services Computing, 2008. SCC’08. IEEE International Conference on (Vol. 2, pp. 145-152). IEEE.

Cheng, I., Krishna, V., Boyette, N., & Bethea, J. (2007). Towards an agile service system for a global call center. In Business Process and Services Computing: 1st International Working Conference on Business Process and Services Computing, W. Abramowicz and LA Maciaszek, Eds (pp. 125-137).

Pinhanez, C. (2009). A service science perspective on human-computer interface issues of online service applications. International Journal of Information Systems in the Service Sector (IJISSS), 1(2), 17-35.

Pitkanen, O., Virtanen, P., & Kemppinen, J. (2008). Legal research topics in user-centric services. IBM Systems Journal, 47(1), 143-152.

Poels, G. (2010). The Resource-Service-System model for service science. Advances in Conceptual Modeling–Applications and Challenges, 117-126.

Gummesson, E. (2010). The future of service is long overdue. Handbook of Service Science, 625-642.

Chang, C. M. (2010). Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley.

Ng, I. C. (2010). The future of pricing and revenue models. Journal of Revenue & Pricing Management, 9(3), 276-281.

Jetter, M., Satzger, G., & Neus, A. (2009). Technologische innovation und die Auswirkung auf Geschäftsmodell, Organisation und Unternehmenskultur–Die Transformation der IBM zum global integrierten, dienstleistungsorientierten Unternehmen. Wirtschaftsinformatik, 51(1), 43-52.


Category 4: Relevant (76)

Demirkan, H., Spohrer, J. C., & Krishna, V. (Eds.). (2011). The Science of Service Systems. Springer.

Yass, A. A., Yaseen, N. M., Zaidan, B. B., Zaidan, A. A., & Jalab, H. A. (2010). SSME architecture design in reserving parking problems in Malaysia. Afr. J. Bus. Manage, 4(18), 3911-3923.

Banerjee, D., Dasgupta, G., & Desai, N. (2011, December). Simulation-based evaluation of dispatching policies in service systems. In Simulation Conference (WSC), Proceedings of the 2011 Winter (pp. 779-791). IEEE.

Spohrer, J., Piciocchi, P., & Bassano, C. (2012). Three frameworks for service research: exploring multilevel governance in nested, networked systems. Service Science, 4(2), 147-160.

Mora, M., Raisinghani, M., Gelman, O., & Sicilia, M. A. (2011). Onto-servsys: A service system ontology. The Science of Service Systems, 151-173.

Pinhanez, C. (2009). “Humans inside” as the key characteristic of service systems. In Proceedings of QUIS (Vol. 11, pp. 515-524).

Edvardsson, B., Ng, G., Min, C. Z., Firth, R., & Yi, D. (2011). Does service-dominant design result in a better service system?. Journal of Service Management, 22(4), 540-556.

Dixit, K., Goyal, M., Gupta, P., Kambhatla, N., Lotlikar, R. M., Majumdar, D., … & Soni, S. (2009, September). Effective decision support for workforce deployment service systems. In Services Computing, 2009. SCC’09. IEEE International Conference on (pp. 104-111). IEEE.

Bugeaud, F., & Soulier, E. (2009). Services Systems to Leverage Innovators’ Knowledge: the Telecoms Industry Case. Leveraging Knowledge for Innovation in Collaborative Networks, 563-570.

Campbell, C. S., Maglio, P. P., & Davis, M. M. (2011). From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer. Information Systems and E-Business Management, 9(2), 173-191.

Mo, T., Xu, X., & Wang, Z. (2007, September). A service system theory frame based on ecosystem theory. In Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on (pp. 3184-3187). IEEE.

Fisk, R. (2009). A customer liberation manifesto. Service Science, 1(3), 135-141.

Lyons, K. (2011). A framework that situates technology research within the field of service science. The Science of Service Systems, 175-188.

Lyons K. Service science in i-Schools. In: Proceedings of iConference 2010, 3–6 February, Illinois, USA. Illinois: University of Illinois at Urbana Champaign, 2010, pp. 138–142.

Ng, I., Parry, G., McFarlane, D., & Tasker, P. (2011). Towards a core integrative framework for complex engineering service systems. Complex Engineering Service Systems, 1-19.

Böttcher, M., & Fähnrich, K. P. (2011). Service systems modeling: concepts, formalized meta-model and technical concretion. The Science of Service Systems, 131-149.

Donofrio, N., Sanchez, C., & Spohrer, J. (2009). Collaborative Innovation and Service Systems. Holistic Engineering Education: Beyond Technology, 243.

Tan, Y. H., Hofman, W., Gordijn, J., & Hulstijn, J. (2011). A Framework for the Design of Service Systems. Service Systems Implementation, 51-74.

Alter, S. (2010). Service Systems and Service-Dominant Logic: Partners or Distant Cousins?. Journal of Relationship Marketing, 9(2), 98-115.

Gummesson, E., Mele, C., Polese, F., Gummesson, E., Mele, C., & Polese, F. (2011). Integrating the 3 pillars of the 2011 Naples Forum on Service: SD logic, network, and systems theory and service science. Service-Dominant Logic, Network, and Systems Theory and Service Science, Giannini, Napoli, Italy, 5-6.

Mogre, R., Gadh, R., & Chattopadhyay, A. (2009). Using Survey Data to Design a RFID Centric Service System for Hospitals. Service Science, 1(3), 189-206.

Voss, C., & Hsuan, J. (2011). Service Science: The Opportunity to Re-think What We Know About Service Design. The Science of Service Systems, 231-244.

Moussa, S., & Touzani, M. (2010). A literature review of service research since 1993. Journal of Service Science, 2(2), 173-212.

Tung, F. C. (2008, July). A reference curriculum for service engineering. In Services-Part I, 2008. IEEE Congress on (pp. 37-40). IEEE.

Song, W., & Chen, D. (2010). An Examination on Service Science: A View from e-Service. Information Systems Development, 187-195.

Hocová, P., & Falcão e Cunha, J. (2010). A Service Science and Engineering Approach to Public Information Services in Exceptional Situations-Examples from Transport. Exploring Services Science, 65-81.

Giannakis, M. (2011). Conceptualizing and managing service supply chains. The Service Industries Journal, 31(11), 1809-1823.

Nakamura, K., Kameoka, A., Fujiwara, T., & Kamada, N. (2007, August). A Service Concept Framework Based on the Maslow’s Needs Hierarchy and Its Application to Typical Types of Service: Service Value Driven Service Roadmapping Taking into Account the Dynamic Service Domain Shift. In Management of Engineering and Technology, Portland International Center for (pp. 2769-2776). IEEE.

Alter, S. (2011). Metamodel for service design and service innovation: Integrating service activities, service systems, and value constellations. ICIS 2011 Proceedings.

Lau, T., Wang, H. C., & Chuang, C. C. (2011, May). A Definition of Service as Base for Developing Service Science. In Service Sciences (IJCSS), 2011 International Joint Conference on (pp. 49-53). IEEE.

Dubois, E., Kubicki, S., Ramel, S., & Rifaut, A. (2012). Capturing and Aligning Assurance Requirements for Business Services Systems. Business System Management and Engineering, 71-92.

Ing, D. (2008, April). Business models and evolving economic paradigms: a systems science approach. In Proceedings of the 52nd Annual Meeting of the ISSS (Vol. 3, No. 1).

Weeks, R. V. (2009). Services science management: the hart beat of the contemporary South Africa enterprise.

Tung, W. F., Yuan, S. T., & Tsai, J. R. (2009). A custom collaboration service system for idea management of mobile phone design. Human Factors and Ergonomics in Manufacturing & Service Industries, 19(5), 494-509.

Maguire, S., Ojiako, U., Papadopoulos, T., Shafti, F., Koh, L., & Kanellis, P. (2012). Synchronicity and alignment of productivity: the real value from Service Science?. Production Planning & Control, 23(7), 498-512.

Ing, D. (2009, May). Envisioning Innovation In Service Systems: Induction, Abduction and Deduction. In Proceedings of the 53rd Annual Meeting of the ISSS (Vol. 1, No. 1).

Scheithauer, G. (2009). Business Service Description Methodology for Service Ecosystems. Proceedings of the 16th CAiSE-DC, 9, 9-10.

Hocová, P., & Staníček, Z. (2010). On Service Systems–By Definition of Elementary Concepts towards the Sound Theory of Service Science. Exploring Services Science, 179-191.

Barile, S., Saviano, M., Polese, F., & Di Nauta, P. (2012). Reflections on service systems boundaries: A viable systems perspective: The case of the London Borough of Sutton. European Management Journal.

Song, W. W., & Chen, D. (2008, July). An Investigation on Interdisciplinary Structure of Service Science. In Services-Part I, 2008. IEEE Congress on (pp. 247-248). IEEE.

Petrie, C., Hochstein, A., & Genesereth, M. (2011). Semantics for Smart Services. The Science of Service Systems, 91-105.

Grandison, T., & Thomas, J. O. (2008, July). Asset reuse and service science: the delicate balance. In Management of Engineering & Technology, 2008. PICMET 2008. Portland International Conference on (pp. 2384-2389). IEEE.

Multisilta, J. (2009). A service science perspective on the design of social media activities. International Journal of Web Engineering and Technology, 5(3), 327-342.

Dahanayake, A., & Thalheim, B. (2012). A Conceptual Model for IT Service Systems. Journal of Universal Computer Science, 18(17), 2452-2473.

Alter, S. (2010). Does Service-Dominant Logic Provide Insight about Operational IT Service Systems?. AMCIS 2010 Proceedings.

Spohrer, J. C. (2011). On looking into Vargo and Lusch’s concept of generic actors in markets, or “It’s all B2B… and beyond!”. Industrial Marketing Management, 40(2), 199-201.

Napoletano, P., & Carrubbo, L. (2011, August). Becoming Smarter: Towards A New Generation Of Services Systems. In Proceedings of 1st CooperLink Workshop (Vol. 3, No. 3).

Riedl, C. (2011). Tool-supported innovation management in service ecosystems. Gabler Verlag.

Lemey, E., & Poels, G. (2011). Towards a Service System Ontology for Service Science. Service-Oriented Computing, 250-264.

Edvardsson, Bo, Per Skålén, and Bård Tronvoll.  (2012)”Service Systems as a Foundation for Resource Integration and Value Co-Creation.” (2012): 79-126.

Ferrario, R., & Guarino, N. (2012). Commitment-based modeling of service systems. In International Conference on Exploring Services Sciences. Springer, Geneva.

Choi, G. H., & Choi, G. S. (2009, June). Design of Service System Framework for Web-Based Monitoring and Control of Indoor Air Quality (IAQ) in Subway Stations. In New Trends in Information and Service Science, 2009. NISS’09. International Conference on (pp. 659-663). IEEE.

Tung, W. F., & Yuan, S. T. (2011). Constructing Collaborative Service Systems: A Mutualism-Based NSD Method. Systems, Man, and Cybernetics, Part C: Applications and Reviews, IEEE Transactions on, 41(3), 316-332.

Buranarach, M., Thatphithakkul, N., Kawtrakul, A., Wongrochananan, S., Kulnawan, N., & Jiamjarasrangsi, W. (2011, March). Development of Service Systems to Support Diabetes Patient Self-Management Using a Personalized Service Framework. In SRII Global Conference (SRII), 2011 Annual (pp. 363-370). IEEE.

Alter, S. (2010). Integrating Sociotechnical and Technical Views of e-Services. e-Service Journal, 7(1), 15-42.

Metters, R. (2010). The Neglect of Service Science in the Operations Management Field. Handbook of Service Science, 309-319.

Vrbka, Z. (2009). Advanced QA and Testing Approach Based on Service System Paradigm. In The 2009 Naples Forum on Service: Service-Dominant Logic, Service Science and Network Theory.

Schmidt, R. (2011, August). A Service-System Based Identification of Meta-services for Service-Oriented Enterprise Architecture. In Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2011 15th IEEE International (pp. 293-300). IEEE.

DeLaurentis, P. C., & DeLaurentis, D. (2010, June). Consideration of system of systems and service systems as complimentary approaches for healthcare problems. In System of Systems Engineering (SoSE), 2010 5th International Conference on (pp. 1-6). IEEE.

Wang, X., Bao, G., & Jia, X. (2010, May). A Brief Study on the Research of Service Science Theory. In Service Sciences (ICSS), 2010 International Conference on (pp. 248-252). IEEE.

Krishna, V., Bailey, J., & Lelescu, A. (2007, July). Intelligent Document Gateway-A Service System Analysis. In Services Computing, 2007. SCC 2007. IEEE International Conference on (pp. 636-643). IEEE.

Smedlund, A. (2012). Value Cocreation in Service Platform Business Models. Service Science, 4(1), 79-88.

Fragnière, E. (2009). Editorial Column—Service Innovation: Is it Part of the Service Science Discipline?. Service Science, 1(3), i-iii.

Wang, K. M., & Sheu, T. S. (2009). Developing Service Science Curricula for Industrial Engineering and Management Education in Taiwan. APIEMS2009.

Polyvyanyy, A., & Weske, M. (2011). Flexible Service Systems. The science of service systems, 73-90.

Liu, P., & Nie, G. (2009, September). Research on Service Ecosystems: State of the Art. In Management and Service Science, 2009. MASS’09. International Conference on (pp. 1-4). IEEE.

Legnani, E., & Cavalieri, S. (2010). Exploring the Causal Relationships of KPIs in after Sales Service Systems. Advances in Production Management Systems. New Challenges, New Approaches, 660-668.

Lönnqvist, A., & Laihonen, H. (2012). Welfare service system productivity: the concept and its application. International Journal of Productivity and Performance Management, 61(2), 128-141.

De Santo, M., Pietrosanto, A., Napoletano, P., & Carrubbo, L. (2011). Knowledge Based Service Systems. SYSTEM THEORY AND SERVICE SCIENCE: INTEGRATING THREE PERSPECTIVES IN A NEW SERVICE AGENDA, E. Gummesson, C. Mele, F. Polese, eds.

Akter, S., Ray, P., & D’Ambra, J. (2011). Viewing Systems as Services: The Role of Service Quality. ICIS 2011 Proceedings.

Polese, F., Sarno, S., & Carrubbo, L. (2009, August). Service Science and Innovation Management: Sustainable Service and Quality Performance in the Value Co-Creating Age. In Proceedings of 12th QMOD and Toulon-Verona Conference (pp. 27-29).

Lella, G., Fischetto, A., Cesarotti, V., Spohrer, J. C., Ren, G., & Leung, Y. T. (2012, July). Universities as complex service systems: External and Internal perspectives. In Service Operations and Logistics, and Informatics (SOLI), 2012 IEEE International Conference on (pp. 422-427). IEEE.

Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. Handbook of Service Description, 19-44.

Maglio, P. P. (2011). Editorial Column—Modeling Complex Service Systems. Service Science, 3(4), i-ii.

Spohrer, J. C., Gregory, M., & Ren, G. (2010). The Cambridge-IBM SSME White Paper Revisited. Handbook of Service Science, 677-706.

Gorman, M. (2007). Cognition, environment and the collapse of civilizations. Model-Based Reasoning in Science, Technology, and Medicine, 217-227.


Category 5: Receive (44)

Freund, L. E., & Spohrer, J. C. (2012). The human side of service engineering. Human Factors and Ergonomics in Manufacturing & Service Industries.

Spohrer, J. C., & Kwan, S. K. (2011). Service Science, Management, Engineering, and Design (SSMED): una disciplina emergente Profilo e riferimenti. Nuovi modelli di business e creazione di valore: la Scienza dei Servizi, 7-50.

Piciocchi, P., Siano, A., Bassano, C., & Conte, F. (2012). Smart Local Service System.“Governamentalità intelligente” per la competitività del territorio. Atti del XXIV Convegno annuale di Sinergie.

Gruhl, D., Haas, K., Pieper, J., Robson, C., & Stuart, T. (2007, August). Information Enrichment Service Systems. In Service Operations and Logistics, and Informatics, 2007. SLI 2007. IEEE International Conference on (pp. 1-6). IEEE.

Dinh, T., & Pham Thi, T. T. (2010). A Conceptual Framework for Service Modelling in a Network of Service Systems. Exploring Services Science, 192-206.

Vargo, S. L., & Akaka, M. A. (2012). Value Cocreation and Service Systems (Re) Formation: A Service Ecosystems View. Service Science, 4(3), 207-217.

Ferrario, R., Guarino, N., Trampus, R., Laskey, K., Hartman, A., & Gangadharan, G. R. (2012). Service System Approaches. Handbook of Service Description, 75-109.

Demirkan, H., Spohrer, J. C., & Krishna, V. (2011). Introduction of Service Systems Implementation. Service Systems Implementation, 1-8.

Demirkan, H., & Dolk, D. Analytical, computational and conceptual modeling in service science and systems. Information Systems and E-Business Management, 1-11.

Dominguez-Péry, C., Ageron, B., & Neubert, G. (2011). A Service Science Framework to Enhance Value Creation in Service Innovation Projects. An RFID case study. International Journal of Production Economics.

Carroll, N., Richardson, I., & Whelan, E. (2011). Service science: introducing service networks performance analytics.

Carrubbo, L., Tartaglione, A. M., Di Nauta, P., & Bilotta, A. (2012). A Service Science View of a Sustainable Destination Management. China-USA Business Review, 1460.

Kieliszewski, C. A., Maglio, P. P., & Cefkin, M. (2012). On modeling value constellations to understand complex service system interactions. European Management Journal.

Carrubbo, L. (2010). Service Science, Management, Engineering and Design and Its Suggestions for Destination Management. Proceedings of 13th Convegno TOULON.

Fischbach, M., Puschmann, T., & Alt, R. (2011, September). Towards an interdisciplinary view on service science—The case of the financial services industry. In Computer Science and Information Systems (FedCSIS), 2011 Federated Conference on (pp. 521-527). IEEE.

Wägar, K. (2011). Expansive learning in a service system: insights from a study of car-service advisors. International Journal of Quality and Service Sciences, 3(1), 13-38.

Tung, W. F., Yuan, S. T., Wu, Y. C., & Hung, P. (2012). Collaborative service system design for music content creation. Information Systems Frontiers, 1-12.

Meng, F., Wei, J., & Zhu, Q. (2011, June). A service science methodology based on unified framework modeling. In Service Systems and Service Management (ICSSSM), 2011 8th International Conference on (pp. 1-5). IEEE.

Stanley, R., & Uden, L. Why Projects Fail, from the Perspective of Service Science. In 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing (pp. 421-429). Springer Berlin Heidelberg.

Bugeaud, F., & Soulier, E. (2010). A Mereology-Based Ontology for Services Science: Example of an e-health Service Modelling. Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Science, 123-134.

Puehl, S. (2011). Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation. The Science of Service Systems, 207-229.

Fei, Z., Xu, H., Weisheng, X., & Qidi, W. (2009, September). Analysis and Design of Web-Based Intelligence Mining Service System. In Management and Service Science, 2009. MASS’09. International Conference on (pp. 1-4). IEEE.

Dubois, E., Falcao e Cunha, J., & Léonard, M. (2011, March). Towards an Executive Master Degree for the New Job Profile of a Service Systems Innovation Architect. In SRII Global Conference (SRII), 2011 Annual (pp. 572-578). IEEE.

Jung, J. J., & Koo, C. (2010). Recent Trends in Service Science J. UCS Special Issue. Journal of Universal Computer Science, 16(13), 1666-1667.

Lessard, L., & Yu, E. (2012). Service systems design: An intentional agent perspective. Human Factors and Ergonomics in Manufacturing & Service Industries.

Sebhatu, S. P., Johnson, M., Enquist, B., & Gebauer, H. Conceptualization and application of sustainability in an Integrated and complex service system.

Carrubbo, L. (2009). Emerging Value Creation Models: Contributes Deriving from Service Science, Service Dominant Logic and Viable Systems Approach. SERVICE SCIENCE, SD LOGIC AND NETWORK THEORY, Gummesson, E., Mele, C., Polese, F., eds.

Schmidt, R. (2012). Conceptualizing Cloud-Platforms as Service Systems. Exploring Services Science, 271-283.

Macbeth, D. K., & de Opacua, A. I. (2010). Review of Services Science and possible application in rail maintenance. European Management Journal, 28(1), 1-13.

Huang, W., & Huang, W. (2011, May). How to Enhance and Sustain Free Knowledge Services? A Service Science Research Agenda for Open Knowledge Portals (OKPs) in East Asia. In Service Sciences (IJCSS), 2011 International Joint Conference on (pp. 310-314). IEEE.

Phang, C. W., & Kankanhalli, A. (2011). A Service Systems Perspective of E-Government Development. Service Systems Implementation, 275-288.

Forlizzi, J., Zimmerman, J., & Dow, S. (2011, June). Families and services: understanding opportunities for co-production of value in service design. In Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces (p. 66). ACM.

Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. Handbook of Service Description, 19-44.

Tracy, S. (2012). Service Systems and Social Enterprise: Beyond the Economics of Business (Doctoral dissertation).

Shrinivasan, Y., Dasgupta, G., Desai, N., & Nallacherry, J. (2012). A Method for Assessing Influence Relationships among KPIs of Service Systems. Service-Oriented Computing, 191-205.

Polese, F., & Sarno, S. (2010). The Emerging Perspective of Service Science for Management and Marketing Research. Impresa Ambiente Management, 4(3), 329-350.

Tung, W. F., Yuan, S. T., & Chi, H. S. (2009, August). iInteriorDesign: a collaborative service system approach towards constructive value co-creation. In Proceedings of the 11th International Conference on Electronic Commerce (pp. 29-37). ACM.

Ing, D. (2011). Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences. The Science of Service Systems, 267-296.

Lönnqvist, A., & Laihonen, H. (2011). Welfare service system productivity: the concept and its application. International Journal of Productivity and Performance Management, 61(2), 1-1.

Mo, J. (2012). Performance Assessment of Product Service System from System Architecture Perspectives. Advances in Decision Sciences, 2012.

Krishna, V., & Lelescu, A. (2011). Intelligent Document Gateway: A Service System Case Study and Analysis. Service Systems Implementation, 37-49.

Lyons, K., & Tracy, S. (2012). Characterizing organizations as service systems. Human Factors and Ergonomics in Manufacturing & Service Industries.


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