HSSE-2014 Session: Educating Service Innovators on the Human Side of Service Systems

HSSE 2014 (2nd International Conference on Human Side of Service Engineering) is held from 7/19 to 23 in 2014 at Krakow.

HSSE-2014 Session:  Educating Service Innovators on the Human Side of Service Systems

Description: The growing number of courses, programs, and textbooks aimed at the education of service innovators is encouraging, but much more work remains to be done, especially to highlight the human-side of  service systems (http://service-science.info/archives/1931).  Individual people, business and social enterprises, and governments are all types of service system entities with capabilities, constraints, rights, and responsibilities.  This session will bring together members of the newly formed ISSIP.org who are leading thinkers from academia, industry, and policymaking to discuss best practices and future directions. The challenge of course is the breadth of concepts and models required to study service systems, and the resources they dynamically configure via value propositions and governance mechanisms. The acronym SSME+PAD (Service Science Management Engineering, and Policymaking Arts Design) hints at the breadth. Nevertheless, the systems-disciplines matrix , concept of T-shaped professionals with both depth and breadth, open service system research data efforts (big data, analytics), new directions in Computer-Aided-Design tools for service systems including cities (smarter planet, holistic product-service systems), all suggest that the education of service innovators is making steady progress. T-shaped service innovators with PhDs are especially needed in industry service research groups, where process improvements are needed for (1) improving existing service offerings, (2) creating new service offerings, (3) improving acquisitions and divestitures, (4) improving customer and partner capabilities, (5) improving patent and IP processes, (6) improving knowledge creation and publication processes. We especially invite faculty, students, corporate service researchers/practitioners, and government policymakers to attend this session. Prior to the session, we plan to do a global survey of best practices to identify course materials and case studies that can be shared.

Contact Session Leader: “Dr. Jim Spohrer” <spohrer@us.ibm.com>
Director, University Programs
IBM Almaden Research Center, San Jose, CA
http://service-science.info/archives/2233

HSSE-2014: http://www.ahfe2014.org/conferenceHSSE.html

If you are interested in joining the session at HSSE 2014, the new deadline is Dec 15th for abstracts and papers.

Please find more detail information on HSSE 2014 below.

HSSE 2014 (2nd International Conference on Human Side of Service Engineering)
http://www.ahfe2014.org/conferenceHSSE.html

Contact Session Leader: “Dr. Jim Spohrer” <spohrer@us.ibm.com>
Director, University Programs
IBM Almaden Research Center, San Jose, CA
http://service-science.info/archives/2233

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  1. Pingback: Invitation: Human-Side of Service Engineering « Service Science

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