Call for Proposals — Hosting the 2014 Frontiers in Service Conference

The INFORMS Service Science section and the American Marketing Association’s Service Special Interest Group (SERVSIG) welcome proposals to host the 23rd Annual Frontiers in Service Conference in 2014.  At this point we just need an initial expression of interest, including the proposed venue, proposed conference co-chairs, and a brief summary of the institution’s and chairs’ past experience in hosting conferences.  A more detailed proposal will be solicited later from a select group of applicants.  The conference will likely be held in late June or early July of 2014. The conference has been held in several different countries around the world, but we anticipate that the 2014 conference will be held in the United States.  The Frontiers Conference is the world’s leading annual service research conference, and annually draws 200-300 attendees from 35-40 countries.  Presenting at the Frontiers Conference is highly selective, with fewer that half of all submissions being accepted.  The conference draws a lively mix of  both academics and practitioners, from a variety of backgrounds and functional disciplines.  The conference is sponsored by INFORMS, the AMA, and the University of Maryland’s Center for Excellence in Service.  The conference also typically has corporate and/or governmental sponsors–e.g., IBM is a major sponsor of the 2012 conference.  For more information about the Frontiers in Service Conference, see  To express interest or to get more information about hosting the 2014 conference, please contact Roland Rust at  We would like to receive initial expressions of interest by February 20.  For more information about the INFORMS Service Science Section, please contact Greg Heim at, and for more information about AMA SERVSIG please contact Sabine Moeller at

Roland T. Rust
Distinguished University Professor and David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service<br>
Executive Director, Center for Complexity in Business

Department of Marketing
Robert H. Smith School of Business
3451 Van Munching Hall
University of Maryland
College Park, MD  20742-1815
301-405-4300 TEL
301-405-0146 FAX

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