Call for Paper
International Journal of Systems and Service-Oriented Engineering (IJSSOE)
Special Issue on Service-Oriented Knowledge Management and Business
Intelligence (SOKMBI)

from Bill Hefley

Knowledge management (KM) has been proven to be a key to service
excellence and success in traditional service industries. The global
economy and enterprises are evolving to become service-oriented, and many
new e-services are emerging. To address the growing complexity of the
service sector at the Age of Information and Communication, traditional KM
research and practices have to be extended and adapted, particularly
aiming at effective learning, application, and management of new
knowledge. On the other hand, the Service-Oriented Architecture (SOA)
provides new opportunities and challenges for knowledge and learning
processes, such as integration and outsourcing.

One key source of knowledge comes from Business intelligence (BI) while
knowledge provides the basis of further analysis for intelligence. BI is
evolving: from the traditional data-and-analysis exercise for supporting
management decisions to an integral part of business processes, providing
analytics for a wide range of users across organizations. In this end, we
merge SOKM with the International Workshop on Business Intelligence
Methodologies and Applications (BIMA), in order to form a stronger forum
with more participation and cross-disciplinary work.

Today the creation, operation, and evolution of such research and practice
raise concerns that range from high-level requirements and policy modeling
through to the deployment of specific implementation technologies and
paradigms, and involve a wide (and ever-growing) range of methodologies,
tools, and technologies. They also cover a broad spectrum of vertical
domains, industry segments, government and public services, from
electronic and mobile commerce to real-time applications for extended
enterprises and virtual communities. SOKM intentionally seeks scientists,
engineers, educators, solution developers, policy makers, management,
analysts, and others who have insight, vision, and understanding of the
big challenges in Service Oriented Knowledge Management.

This special issue also aims at helping in communicating and disseminating
relevant recent research across disciplines, cultures, and communities.

Topic include but not limited to:

* Principles, theories, and challenges of SOKMBI
* Strategies, modeling, and requirements engineering for SOKMBI
* Architectures, implementations, and deployment of SOKMBI
* Cultural and economic issues in SOKMBI
* Knowledge and learning for emerging services and service innovations
* Inter- and Intra enterprise knowledge integration and engineering
* Processes management and service outsourcing issues
* Knowledge-based decision models and decision support systems for
service provision
* Web services and semantic support for knowledge, learning, and BI
* Agent based technologies and logic for service knowledge and
* Virtual organizations and communities for SOKMBI
* Trust, reputation, security, risk, and privacy issues
* Service marketing, data mining, and relationship management
* Machine learning and cybernetics for service provision and
* Automatic and semi-automatic services contract generation and
* Platforms for on-demand and mobile SOKMBI
* Cloud computing and utility computing for SOKMBI
* Solutions for small-to-medium enterprises (e.g., SaaS)
* Customer behavior analysis and collaborative filtering
* Collaborative notion of intelligence
* Market/collective intelligence from social media
* Social and collaborative tools
* Organizational BI and collaborative business
* Adoption and diffusion issues
* Intangible / intellectural vs tangible assets management
* Digital business ecosystems


. Deadline for submission: November 30, 2009.
. Notification of acceptance: Dec 15, 2009.
. Deadline for revised paper: Jan 10, 2009.
. Publication: 2010

Submission Instructions

Manuscripts must be submitted electronically in Microsoft Word format,
using APA citation styles.
Manuscripts should follow the IGI guides:
The submission website is as follows:
(Please choose the track “SI of SOKMBI” for this special issue.)
All other manuscripts must not have been previously published or currently
submitted for journal publication elsewhere.

Guest Editors

Dr. William K. Cheung, Hong Kong Baptist University, Hong Kong
Prof. Achim Karduck, Furtwangen University, Germany
Dr. Raymond Y.K. Lau, City University of Hong Kong (

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