Call for Papers for MASS 2012 The 6th International Conference on Management and Service Science(MASS 2012) Aug.10-12, 2012 Shanghai, China http://www.massconf.org/2012/ Sponsored and Organized by: IEEE Wuhan Section/ Wuhan University/ Renmin University of China/ Northeastern University/ Xidian University/Engineering Information Institute ———————————————————————————————-
Are you going to San Francisco/Silicon Valley in July 2012? Then submit abstracts now! Two great opportunities for service scientists, managers, engineers, designers, and more! Please submit abstracts now, before time runs out, to these two back-to-back conferences! Human-Side of Service Engineering (HSSE) HSSE-2012 Conferences, July 21-25th, San Francisco, CA (Hilton) Abstract submission (preferred) deadline: …
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Leveraging Service Blueprinting to Rethink Higher Education: When Students Become ‘Valued Customers,’ Everybody Wins http://www.americanprogress.org/issues/2011/10/service_blueprinting.html “In this paper we take the position that higher education is a service, or a service system, and that transformative initiatives aiming to address the types of problems noted earlier will benefit from viewing them through a service lens. A …
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