SSME wiki archives – Karlsruhe

Karlsruhe Service Research Institute artifacts

Motivation and initial setup:                                 

KSRI – IBM presentation 2008-02-20.ppt


Experiences of “IBM on Campus” concept              

201101 KSRI IBM on Campus Experiences – Gerhard Satzger.pdf


Report for successful external evaluation



Presentation ETH Zurich

service research eth – satzger handout.pdf


IBM Academic Days (recorded speech)

Recorded speech and slides Satzger.exe


Key note German Informatics Society (Gesellschaft für Informatik GI) 2010

GI 2010 key note Gerhard Satzger.pdf



Key note University of Cambridge, UK 2012

201207 PMA Cambridge Keynote Gerhard Satzger.pdf


IBM as a service-oriented enterprise:

Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise. In: Business and Information Systems Engineering, (2009) 1, S. 37-45 (M. Jetter, G. Satzger, A. Neus).

Jetter Satzger Neus BISE 2009.pdf


Publication of results of public funded study of German Ministry of Education and Research (BMBF):  

Methods in Service Innovation – Current Trends and Future Perspective, 2011 (W. Ganz, G. Satzger, C. Schultz)



Research on cloud labor / people services – know-how materialized in IBM signings >3M:

IJCIS Final KernThies Zirpins Satzger – Dynamic and goal-based QM for human-based electronic services.pdf


Overview of publications


Mit freundlichen Grüßen / Best regards,

Gerhard Satzger

Prof. Dr. Gerhard Satzger

Director Business Performance Services, Europe

IBM-Allee 1, D-71139 Ehningen

Phone: (49) 171-550-4748

Secretary:  Annerose Kohlmaier:; phone (49) 7034-15-1594