SSME wiki archives – Karlsruhe

Karlsruhe Service Research Institute artifacts

Motivation and initial setup:                                 

KSRI – IBM presentation 2008-02-20.ppt


 

Experiences of “IBM on Campus” concept              

201101 KSRI IBM on Campus Experiences – Gerhard Satzger.pdf

 

Report for successful external evaluation

2011-05-12-Praesentation-KSRI-Evaluation-v02.pptx

 

Presentation ETH Zurich

service research eth – satzger handout.pdf

 

IBM Academic Days (recorded speech)

Recorded speech and slides Satzger.exe

 

Key note German Informatics Society (Gesellschaft für Informatik GI) 2010

GI 2010 key note Gerhard Satzger.pdf


 

 

Key note University of Cambridge, UK 2012


201207 PMA Cambridge Keynote Gerhard Satzger.pdf

 

IBM as a service-oriented enterprise:

Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise. In: Business and Information Systems Engineering, (2009) 1, S. 37-45 (M. Jetter, G. Satzger, A. Neus).

Jetter Satzger Neus BISE 2009.pdf

 

Publication of results of public funded study of German Ministry of Education and Research (BMBF):  


Methods in Service Innovation – Current Trends and Future Perspective, 2011 (W. Ganz, G. Satzger, C. Schultz)

Methods_in_Service_Innovation_A4_Ausgabe.pdf

 

Research on cloud labor / people services – know-how materialized in IBM signings >3M:

IJCIS Final KernThies Zirpins Satzger – Dynamic and goal-based QM for human-based electronic services.pdf

 

Overview of publications

 

Mit freundlichen Grüßen / Best regards,


Gerhard Satzger





Prof. Dr. Gerhard Satzger


Director Business Performance Services, Europe

IBM-Allee 1, D-71139 Ehningen

Phone: (49) 171-550-4748


Secretary:  Annerose Kohlmaier: kohlmai@de.ibm.com; phone (49) 7034-15-1594