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	<title>Service Science</title>
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	<description>Community site for Service Science Education and Research</description>
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		<title>Higher Education as a Service System: Perspectives for Analysis, Design and Innovation</title>
		<link>http://service-science.info/archives/2122</link>
		<comments>http://service-science.info/archives/2122#comments</comments>
		<pubDate>Fri, 18 May 2012 09:16:19 +0000</pubDate>
		<dc:creator>Dr Babis Theodoulidis</dc:creator>
				<category><![CDATA[Conferences / Events]]></category>
		<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Webinar on &#8220;Higher Education as a Service System: Perspectives for Analysis, Design and Innovation&#8221; 25th May 2012 Manchester Centre for Service Research Manchester Business School University of Manchester MBS West 3.103 Recently, the idea of analysing service activities as systems – linking together people, technologies, and organisational structures and processes – has gained ground. Different [...]]]></description>
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		<title>Art &amp; Science of Service Conference (Deadline May 4th)</title>
		<link>http://service-science.info/archives/2117</link>
		<comments>http://service-science.info/archives/2117#comments</comments>
		<pubDate>Thu, 26 Apr 2012 19:27:59 +0000</pubDate>
		<dc:creator>Jim Spohrer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Several colleagues at the POMS Conference In Chicago this past week asked me if they could still submit abstracts to the Art &#38; Science of Service Conference, to which I said yes. To be fair to everyone, I have extended the deadline to next Friday, May 4. &#160; Attached is the Meeting Announcement and the [...]]]></description>
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		<title>Service Science now available for your Android</title>
		<link>http://service-science.info/archives/2110</link>
		<comments>http://service-science.info/archives/2110#comments</comments>
		<pubDate>Mon, 23 Apr 2012 13:31:24 +0000</pubDate>
		<dc:creator>Site Administrator</dc:creator>
				<category><![CDATA[News]]></category>

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		<description><![CDATA[see Google Play to download: https://play.google.com/store/apps/details?id=app.WTInfoTech.ServSciInfo App provided courtesy of iOS version coming soon at Apple]]></description>
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		<title>Disney: Example Human-Side of Service Engineering</title>
		<link>http://service-science.info/archives/2106</link>
		<comments>http://service-science.info/archives/2106#comments</comments>
		<pubDate>Mon, 23 Apr 2012 13:09:22 +0000</pubDate>
		<dc:creator>Jim Spohrer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[For those planning to attend the Human-Side of Service Engineering Conference in July 21-24 2012 San Francisco, the following article may be of interest&#8230; In Business Consulting, Disney Institute is not such a small world after all&#8230; &#8220;Maryland teachers were instructed to engage children by crouching and speaking to them at eye level. Chevrolet dealers [...]]]></description>
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		<title>TSIA Service 50 Q1 2012 Webinar &#8211; Revenue &amp; Margin Trends</title>
		<link>http://service-science.info/archives/2104</link>
		<comments>http://service-science.info/archives/2104#comments</comments>
		<pubDate>Mon, 23 Apr 2012 12:15:47 +0000</pubDate>
		<dc:creator>Jim Spohrer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[TSIA Service 50 Q1 2012 Webinar Report on: Service revenue and margin trends Requires registering at their website &#8211; if you are first time webcast portal visitor April 26th, 2012 9:00am &#8211; 10:00am (PDT) Presenter for this webcast is Thomas Lah, Executive Director of TSIA. More Information Since 2005, TSIA has been tracking—in our widely-followed [...]]]></description>
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		<title>Learning in an Era of Rapid Tech Change</title>
		<link>http://service-science.info/archives/2096</link>
		<comments>http://service-science.info/archives/2096#comments</comments>
		<pubDate>Thu, 19 Apr 2012 13:54:07 +0000</pubDate>
		<dc:creator>Jim Spohrer</dc:creator>
				<category><![CDATA[Jim Spohrer's Blog]]></category>

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		<description><![CDATA[Leaning in an Era of Rapid Tech Change http://www.learndev.org/dl/DenverSpohrer.PDF The 6 R&#8217;s of learning based on &#8220;where&#8221; knowledge has been before&#8230; In Your Brain Before: 1. Remind &#38; Remediate: The knowledge has existed in the person&#8217;s brain before, but been forgotten or made inaccessible. In this case, the person must be reminded of what they [...]]]></description>
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		<title>Book: Uplifting Service, by Ron Kaufman</title>
		<link>http://service-science.info/archives/2094</link>
		<comments>http://service-science.info/archives/2094#comments</comments>
		<pubDate>Wed, 11 Apr 2012 12:27:23 +0000</pubDate>
		<dc:creator>Jim Spohrer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Uplifting Service &#160; THE MOMENT We are in a crisis of service. Global economies are transforming at record speed, and our populations are largely unprepared. Customers are angry and complaining. Service providers are irritated to the point of resentment and resignation. We face a service crisis, but how can that be? We live in a [...]]]></description>
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		<title>Where do we go from here?</title>
		<link>http://service-science.info/archives/2088</link>
		<comments>http://service-science.info/archives/2088#comments</comments>
		<pubDate>Sun, 08 Apr 2012 02:07:48 +0000</pubDate>
		<dc:creator>KSubramanian</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[In an earlier blog, I made the case for 21st century technical professionals to acquire a set of Transformational Skills along with their academic and industry skills. Together, these three skill sets are the ticket to the new ball game &#8211; successful 21st century careers. To understand why, you must understand the Binary Economy: • [...]]]></description>
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		<title>Survey &#8211; Service Science Top Open Questions</title>
		<link>http://service-science.info/archives/2071</link>
		<comments>http://service-science.info/archives/2071#comments</comments>
		<pubDate>Thu, 05 Apr 2012 14:41:22 +0000</pubDate>
		<dc:creator>Jim Spohrer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[From Victor Tang Dear colleague, Attached is a very simple survey.  The objective is for the INFORMS service professionals to specify, in their judgment, their top three open questions in the science, engineering, and management of services.  For your reference, a sample of a completed page is included.  Please complete and email your input to [...]]]></description>
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		<title>HICSS &#8211; Decision Analytics, Mobile Services and Service Science track</title>
		<link>http://service-science.info/archives/2067</link>
		<comments>http://service-science.info/archives/2067#comments</comments>
		<pubDate>Thu, 05 Apr 2012 02:40:28 +0000</pubDate>
		<dc:creator>Jim Spohrer</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[HICSS &#8211; Decision Analytics, Mobile Services and Service Science trackhttp://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT &#160; From Haluk Demirkan Dear Colleagues, Hello!  I am serving as a co-chair of the “Decision Analytics, Mobile Services and Service Science” track of the upcoming 46th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT). My co-chair, Christer Carlsson, and I are writing to internationally [...]]]></description>
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