Shared Service, Shared Governance Example: We know universities have libraries and most cities have libraries as well… often many of the same journal and books, but different software and systems…. So one of the very practical examples of “shared governance and share service” between city and university that is possible is the shared library…. Pioneering …
Continue reading ‘Shared Service, Shared Governance Example:’ »
Understanding Luxury Hotels as Holistic Service Systems: Kim Grange, VP Facilities, Venetian Resort Hotel Casino has an interesting job, and thinks about the Venetian as a city within a city. Holistic service systems are a type of system of systems or service network, that includes transportation, water/air, food, energy, communications, buildings, retail, finance, health, education, …
Continue reading ‘Understanding Luxury Hotels as Holistic Service Systems’ »
To SSMEnetUK members Open Registration now available for SSMEnetUK members Case Studies in Service Innovation June 14th to 15th http://www.ssmenetuk.org/netactivity.asp?pid=18 We have had an excellent response to our call for Case Studies, and are now looking forward to an exciting event with panel sessions, distinguish keynote speakers, two workshops and an afternoon of hot topics …
Continue reading ‘Case Studies in Service Innovation June 14th to 15th’ »