http://www.amazon.com/Global-Village-Services-Future-Electronic/dp/3845401435/ref=sr_1_1?s=books&ie=UTF8&qid=1311140865&sr=1-1
Series: Service Science: Research and Innovations in the Service Economy
http://www.springer.com/computer/swe/book/978-1-4419-8320-6?changeHeader Series: Service Science: Research and Innovations in the Service Economy Macintyre, Mairi; Parry, Glenn; Angelis, Jannis (Eds.) 1st Edition., 2011, XXII, 169 p. 100 illus.
“The Kauffman Foundation Series on Innovation and Entrepreneurship features books by leading scholars from a wide range of academic disciplines and perspectives on topics related to economic growth and the expansion of human welfare.” “The series is a collaborative effort between the Kauffman Foundation, Princeton University Press, and the Berkley Center for Entrepreneurial Studies at …
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Introduction to Service Engineering Gavriel Salvendy (Editor) (Purdue Univ.), Waldemar Karwowski ISBN: 978-0-470-38241-7 Hardcover 672 pages January 2010, ©2010
from my colleague Raymund Lin, PhD of Taiwan Winning the Service Game, Revisiting the Rules by Which People Co-Create Value This chapter emphasizes people (customers, employees, managers) in the context where consumer services are produced and delivered. It is argued that people are still a prominent key to success in service and that should be …
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Some of the Amazing People I Know: Many people amaze me — let me give two examples — one outside IBM and one inside IBM. Outside IBM, one person who is a constant source of wonder to me for his energy and activities is Prof. Jay Kandampully Ohio State University, Professor of Services Management , …
Disruptive Service Innovation Survey (UK) http://mbs.qualtrics.com/SE?SID=SV_6l1po7WlWGdNFti Grand Challenge Summit (UK) Week of Sept 22 University of Cambridge http://tinyurl.com/26jzzu5 Annotated Service Science On-Line Bibliography (WW) http://www.cob.sjsu.edu/ssme/refmenu.asp Innovation in Large Service Systems (WW) http://www.cmu.edu/silicon-valley/ilss/ Hospitality 2.0 (WW) Service Design http://auroralahti.blogspot.com/2010/07/hospitality-20-intro-and-community.html Trillion Dollar Transportation Challenge (US) Churchill Club talk http://tinyurl.com/2cgv38q 2010 State of the Future (WW) http://millennium-project.org/millennium/SOF2010-English.pdf Reframers …
Universities as Urban Community Leaders: The Indispensable University is a new book by recently retired Virgina Commonwealth University President Trani…. “The Indispensable University asserts that higher education is undergoing a ‘major transformation that is fundamentally redefining the relationship of colleges and universities to the broader community. This transformation is occurring at every level of higher …
Service Innovation in Cities: More and more stakeholders agree – we need to focus on urban sustainability and service innovation. Cities, Universities, Companies, are convening to declare their challenges, intentions, solutions, and most of all trigger discussion of future opportunities for co-creating value together. http://www.amiando.com/livinglabsglobalcopenhagen.html I am especially interested in the work of Prof. David …