Art & Science of Service Conference (Deadline May 4th)

Several colleagues at the POMS Conference In Chicago this past week asked me if they could still submit abstracts to the Art & Science of Service Conference, to which I said yes. To be fair to everyone, I have extended the deadline to next Friday, May 4.   Attached is the Meeting Announcement and the …

Continue reading ‘Art & Science of Service Conference (Deadline May 4th)’ »

Disney: Example Human-Side of Service Engineering

For those planning to attend the Human-Side of Service Engineering Conference in July 21-24 2012 San Francisco, the following article may be of interest… In Business Consulting, Disney Institute is not such a small world after all… “Maryland teachers were instructed to engage children by crouching and speaking to them at eye level. Chevrolet dealers …

Continue reading ‘Disney: Example Human-Side of Service Engineering’ »

TSIA Service 50 Q1 2012 Webinar – Revenue & Margin Trends

TSIA Service 50 Q1 2012 Webinar Report on: Service revenue and margin trends Requires registering at their website – if you are first time webcast portal visitor April 26th, 2012 9:00am – 10:00am (PDT) Presenter for this webcast is Thomas Lah, Executive Director of TSIA. More Information Since 2005, TSIA has been tracking—in our widely-followed …

Continue reading ‘TSIA Service 50 Q1 2012 Webinar – Revenue & Margin Trends’ »

Learning in an Era of Rapid Tech Change

Leaning in an Era of Rapid Tech Change http://www.learndev.org/dl/DenverSpohrer.PDF The 6 R’s of learning based on “where” knowledge has been before… In Your Brain Before: 1. Remind & Remediate: The knowledge has existed in the person’s brain before, but been forgotten or made inaccessible. In this case, the person must be reminded of what they …

Continue reading ‘Learning in an Era of Rapid Tech Change’ »

Book: Uplifting Service, by Ron Kaufman

Uplifting Service   THE MOMENT We are in a crisis of service. Global economies are transforming at record speed, and our populations are largely unprepared. Customers are angry and complaining. Service providers are irritated to the point of resentment and resignation. We face a service crisis, but how can that be? We live in a …

Continue reading ‘Book: Uplifting Service, by Ron Kaufman’ »

Survey – Service Science Top Open Questions

From Victor Tang Dear colleague, Attached is a very simple survey.  The objective is for the INFORMS service professionals to specify, in their judgment, their top three open questions in the science, engineering, and management of services.  For your reference, a sample of a completed page is included.  Please complete and email your input to …

Continue reading ‘Survey – Service Science Top Open Questions’ »

HICSS – Decision Analytics, Mobile Services and Service Science track

HICSS – Decision Analytics, Mobile Services and Service Science trackhttp://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT   From Haluk Demirkan Dear Colleagues, Hello!  I am serving as a co-chair of the “Decision Analytics, Mobile Services and Service Science” track of the upcoming 46th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT). My co-chair, Christer Carlsson, and I are writing to internationally …

Continue reading ‘HICSS – Decision Analytics, Mobile Services and Service Science track’ »