http://servsig.org/ The Services SIG (SERVSIG) serves American Marketing Association academics who are interested in services research. SERVSIG was founded by Ray Fisk in 1993. Since that time, SERVSIG has sponsored numerous panels and sessions at AMA Educators’ Conferences. It hosts its own international conference, too. Also, SERVSIG hosts an annual SERVSIG Doctoral Consortium atthe AMA …

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Singapore Research Pilot: Service Innovation Scorecard The service innovation capability scorecard has been designed to give you a detailed understanding of your company’s innovation capability and to highlight specific improvement opportunities http://nus-sicsc.comp.nus.edu.sg/

Case Studies in Service Innovation Workshop (CSSI’12) 26th June 2012 http://www.ssmenetuk.org/netactivity.asp   Submission Deadline: 11th March 2012 In conjunction with 24th International Conference on Advanced Information Systems Engineering (CAiSE’12), Gdańsk, Poland http://www.caise2012.univ.gda.pl/   The workshop is organised by Centre for Service Research, University of Manchester, UK Informatics Research Centre, Henley Business School, UK UK Chapter, …

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Transitioning from a Goods-Dominant to a Service-Dominant Logic: Visualising the Value Proposition of Rolls-Royce _____________________________________________________________________ Irene Ng Glenn Parry Laura Smith Roger Maull Gerard Briscoe To remain viable, manufacturers have bundled equipment sales with support services. This provision has been commonly referred to as the servitization of manufacturing (Neely, 2008), a stream of research often …

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Dear Colleagues and Scientists, Considering your research in related areas, we cordially invite you to submit a paper to AMCIS 2012 (Seattle)- Mini-Track: Service Mining: Technology, Management and Application (http://amcis2012.aisnet.org/index.php/program/tracks-and-minitracks/103-sigebiz-smtma). The goal of this mini-track is to attract different disciplines such as artificial intelligence, management, operations management, and statistics to focus on mining “services” in …

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Dear Colleagues   As you may know, this year the Cornell School of Hotel Administration is celebrating its 90th year of service to the hospitality industry. In addition, our school’s Center for Hospitality Research (CHR), which is a the leading source for quality research on and for the hospitality industry, is also celebrating its 20th …

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Note that the submission deadline has been extended to March 16, 2012. ============== SERVICE COMPUTATION 2012 | Call for Papers =============== CALL FOR PAPERS, TUTORIALS, PANELS SERVICE COMPUTATION 2012, The Fourth International Conferences on Advanced Service Computing July 22-27, 2012 – Nice, France General page: http://www.iaria.org/conferences2012/SERVICECOMPUTATION12.html Call for Papers: http://www.iaria.org/conferences2012/CfPSERVICECOMPUTATION12.html – regular papers – short …

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Note that the submission deadline has been extended to March 16, 2012. ============== COGNITIVE 2012 | Call for Papers =============== CALL FOR PAPERS, TUTORIALS, PANELS COGNITIVE 2012, The Fourth International Conference on Advanced Cognitive Technologies and Applications July 22-27, 2012 – Nice, France General page: http://www.iaria.org/conferences2012/COGNITIVE12.html Call for Papers: http://www.iaria.org/conferences2012/CfPCOGNITIVE12.html – regular papers – short …

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Extension of Deadline of submitting ICWS 2012 Research Track Papers to: 2/29/2012 (Notification date: 3/30/2012) ::::::::::::::::::::::::: CALL FOR PAPERS ::::::::::::::::::::::::: The 19th IEEE International Conference on Web Services (ICWS 2012) June 24-29, 2012, Hyatt Regency Resort and Spa, Honolulu, Hawaii, USA Conference rate: $175/night with Internet access included http://icws.org   Theme: Data-Centric Web-based Services Celebrating …

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SSMEnetUK Service Innovation Case Studies We need more of these Service Innovation Case Books, like the one created for this 2010 conference… Diagram:     URL: http://www.ssmenetuk.org/docs/ServiceInnovation_CaseBook_pre_conference.pdf