Journal of Service Research calls for submissions for a special interdisciplinary issue on IT-related service. Much of the radical transformation of the world economy from an industrial to a post-industrial service society comes from the contribution of information technology (IT) to service sectors and from IT as service. This special issue is multidisciplinary in nature …
180 members to date Join LinkedIn at http://www.linkedin.com/ Keep up with what’s happening in the world of service research.
The 4th Annual Service Innovation & Design seminar, 4 May 2011, in Espoo, Finland Key Speakers: Prof. Irene Ng, Prof. Christian Grönroos, Dr. Heli Arantola, Hugo Raaijmakers (Philips), Stephen Marlowe (Rolls Royce), Tiia Sammallahti (GSP Group). Interesting cases and workshops.
“Product‐Service System Engineering: From Theory to Industrial Applications” http://www.elsevierscitech.com/dronsite/COMIND-CfP-SergioCavalieri-Jan2011.pdf Goal of the issue is to provide strategic frameworks, conceptual and analytical models and case studies that focus on the systematic development, design and implementation of Product-Service Systems. Submissions to this Special Issue must represent original material that have been neither submitted to, nor published in, any other journal. IMPORTANT DATES Extended abstract (2 pages): March 15th 2011 Submission of full paper: June 30th 2011 Camera‐ready version: February 15th 2012 Publication of the Special Issue: Early Summer 2012
see the article on CNN: http://www.cnn.com/2011/TECH/web/03/24/google.magazine.mashable/index.html?eref=mrss_igoogle_cnn The articles themselves are thought pieces about major business and technology topics from a variety of freelancers and contributors.
Robin Qiu writes: I am very pleased to announce the release of <<Service Science>>, V3N2 (http://www.sersci.com/ServiceScience/index.php). All papers are publicly accessible. Papers can be read online. Each paper as a PDF file can also be downloaded from the website. A registered reader/author can write up online comments on each published paper. Please show your supports …
Also known as the “Cambridge White Paper” of 2007, this paper is a compilation of thoughts discussing the need for service research and innovation. It’s posted to our library here.
See this link
Do you know what your customers REALLY want? March 28-30