Survey: “Advanced” Service Contracts

This just in from Shaun West. Survey: Financial Challenges with [Advanced] Service Contracts === Request context We want your valuable insights into the financial dynamics of “advanced” service contracts. What exactly do we mean by “advanced” services? These encompass services involving substantial risk transfer, extended durations (over 18 months), or those utilising innovative revenue models …

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Survey questions and predictions

Survey question 1: Feel free to make a single prediction or multiple predictions about the best and most beneficial changes in digital life that are likely to take place by 2035. We are particularly interested in your thoughts about how developments might improve… Human-centered development of digital tools and systems – safely advancing human progress …

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ServCollab Articles: Service Inclusion and Service Thinking

Two new ServCollab articles are worth checking out: (1) Healing the digital divide with digital inclusion: Enabling human capabilities. (Fisk et al, 2022). (2) Enabling a service thinking mindset: Practices for the global service ecosystem. (Alkire et al, 2022). Both papers got me thinking even more deeply about learning to invest systematically and wisely in …

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Complex, Interconnected Service System Characteristics

Best Prepared – current undergraduates degrees prep adequate Narrow, well-defined technical system problems Technology – Automation of simple capabilities Measurement – Productivity, Quality, Costs Data Science and Analytics – Recommender Systems Manufacturing systems and value creation (Goods-dominant logic) Linear supply chains Single discipline, well-defined problems Artifact design and interface design Change of simple processes Least …

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Service Systems Engineering in the Era of Human-Centered AI

The Forum on Complex Unifiable Systems (FOCUS) of the US National Academy of Engineering is hosting an online event entitled Service Systems Engineering in the Era of Human-Centered AI on Monday October 17, 2022 from 11am-5pm ET. Register online here. For more information about the event please see here. The event will NOT be recorded. …

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Human-Side of Service Engineering Conference (July 26-28, 2022)

The Human-Science of Service Engineering Conference July 26-28, 2022 (with ISSIP.org recognition for the best paper awards) Conference Website: https://2022.ahfe.org/board.html#hsse Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the session below to join the session via go-to-meeting. Co-chairs: Christine Leitner (LI), Clara Bassano (LI),Walter …

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HICSS56 CFP: Industry-University Collaboration for Future of Work

Minitrack call-for-papers: Innovative applications of technologies in industry-university collaboration to prepare for the future of work Read the call for papers details here. Please see HICSS website for more details, and select author to submit a paper. Please retweet on Twitter. Important dates: April 15 Paper submission system reopened for HICSS-55June 15 Papers dueAugust 17 …

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International Society of Service Innovation Professinals (ISSIP.org)

What ISSIP offers to help its members grow their global technical eminence 1. Awards – annual excellence in service innovation award (Feb 28th deadline) [example blog] 2. Speaking opportunities that earn “knowledge sharing eminence” badges [example blog] 3. Conference speaking and publication opportunities that can earn best paper awards and badge recognition (e.g., HSSE, HICSS, …

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Service Innovation Conferences

Annually and bi-annually, there are a number of service innovation related conferences, some are sponsored by ISSIP or have ISSIP Ambassadors who help lead and/or organize sessions at the conferences. HICSS: Deadlines Feb 12 for mini-tracks and June 15 for papers. Estimated 1000 attendees. Typically several service science and service innovation friendly mini-tracks. Location Hawaii …

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