SERVSIG – Extended Deadline – Nov. 22

Dear service researchers:   Our submission system already counts over 225 contributions! Nevertheless, the organizing committee of SERVSIG 2016 has decided to extend the deadline for submissions until November 22nd 2015, based on the many requests we received.   Best Wishes from Maastricht, The SERVSIG 2016 Organizing Committee         Organizing Committee SERVSIG …

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MASS 2016 – Management and Service Science

The 10th International Conference on Management and Service Science (MASS 2016) July 27-29, 2016   Suzhou, China www.massconf.org/2016 Dear Colleagues, The 10th International Conference on Management and Service Science (MASS 2016) will be held from July 27-29, 2016 in Suzhou, China. The submitted papers can be written in Chinese or English, but the title, abstract and …

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IESS 2016 – Exploring Service Science – Bucharest, May 25-27, 2016

Dear Colleagues, It is our pleasure to invite you to participate in the 7th International Conference on Exploring Service Science – IESS 2016, organized by the University Politehnica of Bucharest and the Research Centre in Robotics and CIM on May 25-27, 2016. The submission deadline is December 21, 2015. All accepted and presented papers will …

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Call for Chapters: An IT Service Engineering and Management Approach – Data Centers

Call for Chapters   Book titled: “Engineering and Management of Data Centers: an IT Service Management Approach”   Book series: “Service Science: Research and Innovations in the Service Economy” Springer-Verlag, London Ltd.       BOOK’S OBJECTIVE:   This book will cover essential, modern and emergent knowledge on the engineering and management of data centers. …

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T-shapes – which is more important breadth or depth – sorry, it is both

Lots of debates on breadth versus depth – but both are necessary….   http://www.fastcompany.com/52795/strategy-design http://www.fastcompany.com/tag/bruce-mau http://www.fastcompany.com/tag/nike-plus http://www.fastcompany.com/55581/business-design and http://darrennegraeff.com/the-importance-of-t-shaped-individuals/ http://rossdawsonblog.com/weblog/archives/2013/03/building-future-success-t-shaped-pi-shaped-and-comb-shaped-skills.html http://www.sciencedirect.com/science/article/pii/S0048733313001881 http://blogs.edweek.org/edweek/learning_deeply/2015/07/breadth_and_depth_can_we_have_it_both_ways.html http://www.itbriefcase.net/fitting-to-the-t http://www.prconversations.com/2014/04/a-chicken-and-egg-conundrum-for-pr-careers/

Measurement of Knowledge Value

Fundamental to service science is the development of approaches to measure knowledge value in business and society.   Service science is still in an early stage of development, where simply counting the number of service system entities and their direct and indirect interactions is challenging. Nevertheless, the following readings can provide a primer for the interested …

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Why ISSIP?

Why ISSIP? Because the 21st century world needs T-shaped people. ISSIP has a focus on helping industry (institutional sponsors) find student teams to do smart service system innovation projects supervised by faculty, on topics of mutual interest. Through projects, ISSIP aspires to inspire the next generation of T-shaped service innovators (open innovators, X-prize type innovators …

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T Summit 2016, Washington DC March 21-22

Please consider submitting a presentation, paper, poster, or other proposal to the the T Summit 2016. T Summit 2016 will be at the prestigious National Academies building in Washington DC March 21-22, over 300 attendees are expected.  More information is available at the T Summit website: http://tsummit.org FAQ: (1) What is a T-shaped person? A …

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SERVSIG 2016 – “exciting, remarkable, dynamic new times”

This just came into my mail from Martin Wetzels:   “Dear colleagues,   Service researchers worldwide are experiencing exciting, remarkable and dynamic new times. The advent of digital technology allows the design of new services and changes the competitive environment rapidly. Mobile and location-based services are increasingly realizing their promise. Service organizations are evolving into …

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