Complex, Interconnected Service System Characteristics

Best Prepared – current undergraduates degrees prep adequate Narrow, well-defined technical system problems Technology – Automation of simple capabilities Measurement – Productivity, Quality, Costs Data Science and Analytics – Recommender Systems Manufacturing systems and value creation (Goods-dominant logic) Linear supply chains Single discipline, well-defined problems Artifact design and interface design Change of simple processes Least …

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Service Systems Engineering in the Era of Human-Centered AI

The Forum on Complex Unifiable Systems (FOCUS) of the US National Academy of Engineering is hosting an online event entitled Service Systems Engineering in the Era of Human-Centered AI on Monday October 17, 2022 from 11am-5pm ET. Register online here. For more information about the event please see here. The event will NOT be recorded. …

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Human-Side of Service Engineering Conference (July 26-28, 2022)

The Human-Science of Service Engineering Conference July 26-28, 2022 (with ISSIP.org recognition for the best paper awards) Conference Website: https://2022.ahfe.org/board.html#hsse Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the session below to join the session via go-to-meeting. Co-chairs: Christine Leitner (LI), Clara Bassano (LI),Walter …

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International Society of Service Innovation Professinals (ISSIP.org)

What ISSIP offers to help its members grow their global technical eminence 1. Awards – annual excellence in service innovation award (Feb 28th deadline) [example blog] 2. Speaking opportunities that earn “knowledge sharing eminence” badges [example blog] 3. Conference speaking and publication opportunities that can earn best paper awards and badge recognition (e.g., HSSE, HICSS, …

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Recent readings

Reminder “The Duke” is now Thursday nights 5-5:30pm PT in person or online (switched from Fridays to Thursdays for now). Today’s topic Stellar (payment network) *, and Blockchain as a foundational technology (Iansitti & Lakhani 2017, IWB Blog 2021). * “Ukraine’s governing body passed a law concerning payment services that mentions the future CBDC as …

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Alan Hartman’s Retirement Seminar

October 4th talks by Wigderson (Computational Complexity), Paige (Model-Driven Engineering), Spohrer (Service Science and AI). For more details on the event happening 7am-10am PT USA , download the poster: ALAN HARTMAN RETIREMENT SEMINAR MONDAY, OCTOBER 4THZOOM MEETING 17:00 – 17:05: Welcome: Professor Tsvi Kuflik17:05 – 17:10: Opening: Professor Alan Hartman 17:10 – 17:20: Professor Irit …

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Skills For Industry online conference

June 29 and June 30, 2021 – Register Here: https://skills4industry.eu/skills-industry Today, huge workforce change is underway: …accelerated by pandemic (online) and technology (AI). Historically, huge workforce change require education to change too:…{agriculture} to manufacturing transition required elementary school…{manufacturing, agriculture} to service transition required high school…{service, manufacturing, agriculture} to knowledge worker transition required university What’s next? …{knowledge, …

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