AMCIS 2011 / August 4-7, 2011 / Detroit, MI, USA
Information Technology Services & Sourcing Track
CALL FOR CONTRIBUTIONS:
Engineering and Management for IT-based Services Systems: a Systems Approach Mini-Track.
This mini-track pursues to advance our scientific knowledge (and on the current limitations and conflicts) on the Foundations of Engineering and Management for Service Systems under a Systems Approach.
Service systems can be defined as a value coproduction configuration of people, technology, other internal and external service systems, and shared information (such as language, processes, metrics, prices, policies, and laws. (Spohrer, 2008). Accordingly, a service can be defined in general- as the application of resources (including competences, skills, and knowledge) to make changes that have value for another (system)Ã¢â‚¬Â (idem, 2008). In particular, it has been identified the relevance of IT for engineering and management IT services systems (Demirkan, & Goul, 2006; Rai & Sambamurthy, 2006; Beachboard et al. 2007; Zhao et al. 2007). Additionally, because service systems are also systems, their essential and shared attributes for general systems (Ackoff, 1971; Gelman & Garcia, 1989; Mora et al. 2009) should be considered. A Systems Approach research approach (Ackoff et al., 1962; Checkland, 2000) can be defined as an answering and problem-solving system comprised of: (i) systemic philosophical paradigms an ontological, epistemological and axiological stance on the world): (ii) systemic theoretical frameworks ideas-constructs, theories, and models); (iii) systemic methodologies: methods, techniques, and instruments), and (iv) situational areas identified as systems natural, artificial or social objects, artifacts and subjects under study). This mini-track calls for papers that contribute to improve our scientific knowledge on quasi-stable and emergent research the Engineering and Management of IT-based Service Systems (ITSS) (references are available upon request).
Process international standards and models for ITSS.
Formal and semi-formal conceptualizations (ontologies in several formats) for ITSS
Classification frameworks of ITSS by diverse discriminators
Value models for ITSS
Systems technical engineering methods for ITSS (a single methodology or several specific methodologies; phases, activities, tasks, artifacts, procedures, roles, metrics)
Systems management engineering methods for ITSS (a single methodology or several specific methodologies; phases, activities, tasks, artifacts, procedures, roles, metrics)
New IT required roles for ITSS
Innovative applications of ITSS
12/30/2010 AIS Review System will begin accepting submissions for AMCIS
2/17/2011 Submission deadline
3/24/2011 Authors notified of paper acceptance decision
4/21/2011 Camera-Ready Papers due
Manuel Mora, Autonomous University of Aguascalientes, MÃƒÂ©xico
Ovsei Gelman, CCADET-UNAM, MÃƒÂ©xico
Sunil Mithas, University of Maryland, USA
Mani Subramani, University of Minnesota, USA
Manuel Mora, EngD.
Full Professor and Researcher “C” Level
Autonomous University of Aguascalientes
Ave. Universidad 940