ART & SCIENCE OF SERVICE CONFERENCE June 8-10, 2011 IBM Almaden Research Center, San Jose, California

Art & Science of Service 2011

Laura Smith • SERVICE SCIENCE IN DEVELOPING COUNTRIES

For this year’s conference, we seek submissions that focus on the following topics as they relate to developing countries:

– Service Design and Innovations
– Service offerings and technology that remove barriers of access to information
– Leveraging existing technology to create innovative service offerings
– Developing infrastructures for service delivery in the context of public policy and/or governmental agencies
– Information and Communication Technologies and Systems (ICTS)
– Service design methodologies and practices that facilitate sociability and/or economic growth
– User studies of indigenous populations and their unique use of technology
– Beyond Deployment: Successful & unsuccessful large scale adoption of services
– Expanding the Discipline of Service Science
– Best Practices for Developing Service Science Curricula/Certification Programs/ -Specializations
– Alignment of service science research with industry practices
– Future trends for service science research

The Application of Service Science Including:
– Healthcare Services
– Educational/training Services
– Cloud Computing Services
– Information for Contributors:

Individuals from academia, business and government are invited to submit refereed research papers, non-refereed research abstracts, and proposals for workshops, panels, and symposia. All submissions should have a clear service innovation focus and are encouraged to be transdisciplinary in nature; that is, they should involve more than a single traditional discipline.

Submission Deadlines:
The submission deadline for refereed research papers is February 15, 2011. The submission deadline for non-refereed research abstracts and proposals is March 15, 2011.

For more information on the conference, contact:
Mark M. Davis
Bentley University
Waltham, MA 02452 USA
Email: mdavis@bentley.edu

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