Larson article on Shared Services

Shared Service (US) Prof. Richard C. Larson (MIT) has an interesting new OpEd in the Journal of Service Science on Shared Services: “Name three service sectors whose costs to customers have exceeded the rate of inflation by more than a factor of three: health care, higher education and some sectors of government.

The public is becoming exasperated and involved. Isn’t it time to rethink some of the decades long (and in some cases, centuries long) traditional organizational forms in these heretofore protected sectors? …”   See: http://www.sersci.com/ServiceScience/paper_details.php?id=78

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