Books – new

Paul Maglio (US IBM Almaden), Cheryl Kielszewski (US Almaden), and I are delighted that “The Handbook of Service Science” is now available; Springer is the publisher.   Many people to thank for their help creating this work which summarizes the history of service research from multiple perspectives, and provides a glimpse into the future of service research as well.

Prof. Haluk Demirkan (US ASU), Vikas Krishna (US IBM Almaden), and I are putting the finishing touches to two new books that Springer will be publishing – Vol 1: Science of Service Systems and Vol 2: Service System Implementations.

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