CFP: 1st Brazilian Symposium on Service Science – Brasilia, 17-19 November, 2010

CFP: 1st Brazilian Symposium on Services Science-SBCS 2010

Call for papers (full text in English)
Services science is a multidisciplinary field which brings together the different areas
of knowledge focused on the study of services. These include, inter alia, engineering,
administration, economics, design and the social sciences. In this respect we hope that the Brazilian Symposium on Services Science will attract papers from authors working in the different areas of expertise concerned with the study of services activities. Initially, authors of such papers are invited to send summaries of papers for evaluation. Authors whose summaries are accepted by the evaluators will be invited to submit complete versions of their papers for presentation during the Symposium. Publication of selected papers in their complete versions is not obligatory and authors may simply agree to their summaries being published.

Preferred themes for papers

1. Innovation, quality and productivity in services
2. Development, modeling and simulation of new services
3. Public services, e- government and public policies and services
4. Health services
5. Development of softwares and software as a service
6. Service systems engineering
7. Lean service
8. Services and their relationship with local development as well as sustainable development
9. International trade, external investment in services, international rating of services;
services globalization
10. The economics of services
11. Employment and labor relations in services
12. Services experience and joint creation of services
13. Impact of TICs on services and services based on TICs
14. Communications services
15. Services networks, value chains and value optimization of services
16. Strategy, marketing and brand management related to services
17. Relationship between services and culture
18. Infrastructure services
19. Services in PPPs
20. Business services and intensive knowledge-based services
21. Services and tourism
22. R & D Management in services
23. Interaction between industry and services
24. Ad hoc subjects related to services
and services systems

Papers which are not directly concerned with the above preferred themes but
which deal with services are welcome and can be forwarded to the organizers of the
event. These contributions will be grouped under Proposed Theme 24 above (ad hoc
related subjects). Papers can be submitted and presented at the event in Portuguese, Spanish or English. Interpretation/translation services will not be available at the event. Dates for submitting papers, as well as details of the site for submission will be informed shortly.

Further information can be obtained by e-mail from the
Symposium organizing commission or by accessing

Venue and date of the event:
Brazilia, 17-19 November 2010.

Key Dates
• Call for papers: 5 May 2010
• Opening date for submission of summary papers: to be informed shortly
• Registration for the event: from 15 June 2010
• Final date for submitting summaries for evaluation : 15 July 2010
• Results of summary evaluations informed to authors: 10 September 2010
• Final date for sending complete papers: 20 October 2010
• Final date for registration in the Symposium: 17 November 2010
• Symposium commences: 17 November 2010

Institutional Support
• Associação Nacional de Pós-Graduação e Pesquisa em Administração – ANPAD
( [National Association for Post-Graduation and Research in
• Economic Commission for Latin America and the Caribbean – CEPAL/ECLAC
• Associação Latino-Ibero-Americana de Gestão Tecnológica – ALTEC
( [ Latin/Ibero-American Association for Technological
• Associação Latino-Americana de Investigadores em Comunicação – ALAIC ( [
Latin American Association of Communication Researchers].
• Secretaria de Logística e Tecnologia da Informação do Ministério do Planejamento,
Orçamento e Gestão do governo Brasileiro – SLTI/MPOG ( [
Brazilian Government Secretariat for Logistics and Information Technology –
Ministry of Planning, Budget and Management]
• Centro de Estudos e Sistemas Avançados do Recife – CESAR ( [Recife
Centre for Advanced Studies and Systems].

Symposium Organizing Commission
• Eduardo Raupp de Vargas – University of Brasilia
• Tomás de Aquino Guimarães – University of Brasilia
• Marina Figueiredo Moreira – University of Brasilia
• Luis Claudio Kubota – IPEA
• Nanno Mulder – CEPAL/ECLAC

Program Committee
• Eduardo Raupp de Vargas – UnB
• Luis Claudio Kubota – IPEA
• Anita Kon – PUC-SP
• Claudio Pinhanez – IBM Brazil
• Roberto Bernardes – FEI-SP

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